[{"incidentId":"312636d0b2ec11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: October 2, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-17T23:04:53Z","lastModifiedTime":"2026-09-17T23:04:53Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822867","startTime":"2026-10-02T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"312c0330b2ec11f1b8d75d44686f2b97","incidentId":"312636d0b2ec11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, October 02, 2026, 02:00 UTC\nComplete: Friday, October 02, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-17T23:04:53Z","lastModifiedTime":"2026-09-17T23:04:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ad830880b1ec11f1834c5317e7c1d52e","incidentName":"Webex Meetings: Japan Data Center Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-16T16:35:50Z","lastModifiedTime":"2026-09-16T16:35:50Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822863","startTime":"2026-09-24T10:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ad8838a0b1ec11f1834c5317e7c1d52e","incidentId":"ad830880b1ec11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has scheduled an maintenance window to support ongoing service maintenance for Webex Meeting Services.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 03:00 AM PDT (UTC-7)\nComplete: Thursday, September 24, 2026, 08:00 AM PDT (UTC-7)\n\nSites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed.\n\n<strong>-- User Experience --</strong>\nDuring the maintenance window, hosts and participants may experience the following service impacts:\n\n-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed.\n\n-NBR Playback/Download: Recordings that were made prior to this maintenance WILL NOT be available during this maintenance.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-16T16:35:50Z","lastModifiedTime":"2026-09-16T16:35:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b721f6c0b15c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:25:19Z","lastModifiedTime":"2026-09-15T23:25:19Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822869","startTime":"2026-09-29T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b7279c10b15c11f19c3993046b985b88","incidentId":"b721f6c0b15c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 12:00 UTC\nComplete: Tuesday, September 29, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:25:19Z","lastModifiedTime":"2026-09-15T23:25:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"13465500b15c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:20:44Z","lastModifiedTime":"2026-09-15T23:20:44Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822870","startTime":"2026-09-29T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"134c4870b15c11f19c3993046b985b88","incidentId":"13465500b15c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 13:00 UTC\nComplete: Tuesday, September 29, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:20:44Z","lastModifiedTime":"2026-09-15T23:20:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"77b3fa20b15b11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:16:23Z","lastModifiedTime":"2026-09-15T23:16:23Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822871","startTime":"2026-09-29T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"77bb2610b15b11f19c3993046b985b88","incidentId":"77b3fa20b15b11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 16:30 UTC\nComplete: Tuesday, September 29, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:16:23Z","lastModifiedTime":"2026-09-15T23:16:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"86f719f0b15a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:09:39Z","lastModifiedTime":"2026-09-15T23:09:39Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822872","startTime":"2026-09-29T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"86fc7120b15a11f1be3dcb367ccf780a","incidentId":"86f719f0b15a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 19:00 UTC\nComplete: Wednesday, September 30, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:09:39Z","lastModifiedTime":"2026-09-15T23:09:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"d87afae0b15911f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T23:04:46Z","lastModifiedTime":"2026-09-15T23:04:46Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822873, CHG0822874, CHG0822875","startTime":"2026-09-29T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d8811560b15911f1b8d75d44686f2b97","incidentId":"d87afae0b15911f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 29, 2026, 20:00 UTC\nComplete: Wednesday, September 30, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T23:04:46Z","lastModifiedTime":"2026-09-15T23:04:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4305e680b15611f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-15T22:39:07Z","lastModifiedTime":"2026-09-15T22:39:07Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822876, CHG0822877","startTime":"2026-09-30T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4311a650b15611f1b8d75d44686f2b97","incidentId":"4305e680b15611f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 30, 2026, 03:00 UTC\nComplete: Wednesday, September 30, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-15T22:39:07Z","lastModifiedTime":"2026-09-15T22:39:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"bdfe3d00b09411f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:33:51Z","lastModifiedTime":"2026-09-14T23:33:51Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821397","startTime":"2026-09-22T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"be0541e0b09411f1b8d75d44686f2b97","incidentId":"bdfe3d00b09411f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 19:00 UTC\nComplete: Wednesday, September 23, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:33:51Z","lastModifiedTime":"2026-09-14T23:33:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"be4a7db0b09311f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:26:42Z","lastModifiedTime":"2026-09-14T23:26:42Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821419","startTime":"2026-09-24T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"be4fd4e0b09311f19c3993046b985b88","incidentId":"be4a7db0b09311f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 19:00 UTC\nComplete: Friday, September 25, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:26:42Z","lastModifiedTime":"2026-09-14T23:26:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c8277960b09211f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:19:49Z","lastModifiedTime":"2026-09-14T23:19:49Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822890, CHG0822892, CHG0822897","startTime":"2026-09-23T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c82d1eb0b09211f19c3993046b985b88","incidentId":"c8277960b09211f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nIndia and Saudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 19:00 UTC\nComplete: Thursday, September 24, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:19:49Z","lastModifiedTime":"2026-09-14T23:19:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f48c06c0b09111f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:13:54Z","lastModifiedTime":"2026-09-14T23:13:54Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822887, CHG0822896, CHG0822880, CHG0822889, CHG0822891, CHG0822894","startTime":"2026-09-23T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f491fa30b09111f1b8d75d44686f2b97","incidentId":"f48c06c0b09111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 21:00 UTC\nComplete: Thursday, September 24, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:13:54Z","lastModifiedTime":"2026-09-14T23:13:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"af54de70b09011f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T23:04:48Z","lastModifiedTime":"2026-09-14T23:04:48Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822886, CHG0822888","startTime":"2026-09-23T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"af5a5cb0b09011f19c3993046b985b88","incidentId":"af54de70b09011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 13:00 UTC\nComplete: Wednesday, September 23, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T23:04:48Z","lastModifiedTime":"2026-09-14T23:04:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e651f9e0b08f11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T22:59:11Z","lastModifiedTime":"2026-09-14T22:59:11Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822883, CHG0822885","startTime":"2026-09-23T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e658fec0b08f11f19c3993046b985b88","incidentId":"e651f9e0b08f11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 12:00 UTC\nComplete: Wednesday, September 23, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T22:59:11Z","lastModifiedTime":"2026-09-14T22:59:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"da20bfe0b08e11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-14T22:51:41Z","lastModifiedTime":"2026-09-14T22:51:41Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822881, CHG0822882, CHG0822893","startTime":"2026-09-24T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"da26b350b08e11f1be3dcb367ccf780a","incidentId":"da20bfe0b08e11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 02:00 UTC\nComplete: Thursday, September 24, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T22:51:41Z","lastModifiedTime":"2026-09-14T22:51:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":"Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT","incidentType":"INCIDENT","serviceId":"891","status":"monitoring","impact":"minor","createTime":"2026-09-14T20:45:36Z","lastModifiedTime":"2026-09-17T20:22:33Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016437","incidentNumber":"INC0056900","componentIdList":["334c1400aba911ed93ed5f2993f8c502","fac6cf70e2b311edafb4e799ce19309d"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-14T20:45:36Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"83b79220b2d511f1834c5317e7c1d52e","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering continues to monitor the issue affecting some users joining Microsoft Teams meetings via VIMT.\n\nCisco teams are working with the vendor toward full resolution and are validating service stability before restoring normal traffic routing for the affected region. During this time, some users may experience increased latency or a reduced meeting experience.\n\nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-17T20:22:33Z","lastModifiedTime":"2026-09-17T20:22:33Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9f5e5560b20b11f1b8d75d44686f2b97","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering continues to monitor the issue affecting some users joining Microsoft Teams meetings via VIMT.\n \nThe vendor continues to work on mitigation, and Cisco teams are performing controlled validation before restoring normal traffic routing for the affected region. During this validation period, traffic may continue to route through alternate regions, which can result in increased latency or a reduced meeting experience for some users.\n \nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n \nThank you for your patience while we work to address this service incident.","createTime":"2026-09-16T20:17:21Z","lastModifiedTime":"2026-09-16T20:17:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"09bad380b14311f1be3dcb367ccf780a","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering continues to monitor the issue causing some users joining Microsoft Teams meetings via VIMT to experience intermittent degraded audio or video quality.\n \nOur teams remain actively engaged with the vendor on the underlying network issue. A vendor-side mitigation is still in progress, and Cisco teams are continuing to monitor traffic routing and service performance while we await confirmation that the issue has been fully resolved.\n \nUntil resolution is confirmed and validated, customers may continue to experience intermittent media quality degradation and regional call routing changes during peak usage periods.\n \nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n \nThank you for your patience while we work to address this service incident.","createTime":"2026-09-15T20:21:30Z","lastModifiedTime":"2026-09-15T20:21:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3d2b3b40b07d11f1b8d75d44686f2b97","incidentId":"3d2595f0b07d11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering is monitoring an issue that may impact some users joining Microsoft Teams meetings via VIMT. Users may experience intermittent degraded audio or video quality, and in some cases, calls may be routed through alternate regions, which can result in increased latency or a reduced meeting experience.\n\nOur teams are actively working with the vendor to investigate and resolve the underlying network issue. Until the vendor provides confirmation of resolution, customers may continue to experience intermittent media quality degradation and regional call routing changes during peak usage periods.\n\nWe will provide the next update within 24 hours, or sooner if there is a significant change in status.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-14T20:45:36Z","lastModifiedTime":"2026-09-14T20:45:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"701813f0ad6e11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T23:22:06Z","lastModifiedTime":"2026-09-10T23:22:06Z","deleted":false,"locations":null,"regions":["APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822585, CHG0822586","startTime":"2026-09-24T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"701e0760ad6e11f1be3dcb367ccf780a","incidentId":"701813f0ad6e11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"\nWebex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nAustralia, Japan, Singapore, and South Korea Data Centers\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 13:00 UTC\nComplete: Thursday, September 24, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted. \n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T23:22:06Z","lastModifiedTime":"2026-09-10T23:22:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"26e82fa0ad6c11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T23:05:44Z","lastModifiedTime":"2026-09-10T23:05:44Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822578","startTime":"2026-09-24T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"26edade0ad6c11f1b8d75d44686f2b97","incidentId":"26e82fa0ad6c11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 02:00 UTC\nComplete: Thursday, September 24, 2026, 10:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T23:05:44Z","lastModifiedTime":"2026-09-10T23:05:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"14a5b9e0ad6a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T22:50:54Z","lastModifiedTime":"2026-09-10T22:50:55Z","deleted":false,"locations":null,"regions":["Canada","N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822577, CHG0822587","startTime":"2026-09-22T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"14b0dd70ad6a11f1be3dcb367ccf780a","incidentId":"14a5b9e0ad6a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 02:00 UTC\nComplete: Tuesday, September 22, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:50:55Z","lastModifiedTime":"2026-09-10T22:50:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3bd5afe0ad6811f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T22:37:41Z","lastModifiedTime":"2026-09-10T22:37:41Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821392","startTime":"2026-09-25T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3bdae000ad6811f1b8d75d44686f2b97","incidentId":"3bd5afe0ad6811f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 25, 2026, 02:00 UTC\nComplete: Friday, September 25, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:37:41Z","lastModifiedTime":"2026-09-10T22:37:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"67b073d0ad6711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-10T22:31:45Z","lastModifiedTime":"2026-09-10T22:31:45Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821429, CHG0821430","startTime":"2026-09-25T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"67b5cb00ad6711f1be3dcb367ccf780a","incidentId":"67b073d0ad6711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 25, 2026, 03:00 UTC\nComplete: Friday, September 25, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:31:45Z","lastModifiedTime":"2026-09-10T22:31:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"35128950aca311f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T23:07:19Z","lastModifiedTime":"2026-09-09T23:07:19Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821421, CHG0821427, CHG0821428","startTime":"2026-09-24T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"35187cc0aca311f1be3dcb367ccf780a","incidentId":"35128950aca311f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 20:00 UTC\nComplete: Friday, September 25, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T23:07:19Z","lastModifiedTime":"2026-09-09T23:07:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"82950640aca211f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T23:02:20Z","lastModifiedTime":"2026-09-09T23:02:20Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821418","startTime":"2026-09-24T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"829b95f0aca211f19c3993046b985b88","incidentId":"82950640aca211f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 16:30 UTC\nComplete: Thursday, September 24, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T23:02:20Z","lastModifiedTime":"2026-09-09T23:02:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"eca42ad0aca111f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T22:58:08Z","lastModifiedTime":"2026-09-09T22:58:08Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821417","startTime":"2026-09-24T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"eca95af0aca111f1b8d75d44686f2b97","incidentId":"eca42ad0aca111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 13:00 UTC\nComplete: Thursday, September 24, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T22:58:08Z","lastModifiedTime":"2026-09-09T22:58:08Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"45bd9300aca111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-09T22:53:28Z","lastModifiedTime":"2026-09-09T22:53:28Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821403","startTime":"2026-09-24T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"45c2c320aca111f19c3993046b985b88","incidentId":"45bd9300aca111f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 24, 2026, 12:00 UTC\nComplete: Thursday, September 24, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T22:53:28Z","lastModifiedTime":"2026-09-09T22:53:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b49c7a10abda11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T23:12:04Z","lastModifiedTime":"2026-09-08T23:12:04Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821401, CHG0821402","startTime":"2026-09-23T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b4a2e2b0abda11f19c3993046b985b88","incidentId":"b49c7a10abda11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 23, 2026, 03:00 UTC\nComplete: Wednesday, September 23, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T23:12:04Z","lastModifiedTime":"2026-09-08T23:12:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"d0a76400abd911f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T23:05:42Z","lastModifiedTime":"2026-09-08T23:05:42Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821398, CHG0821399, CHG0821400","startTime":"2026-09-22T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d0ad0950abd911f1b8d75d44686f2b97","incidentId":"d0a76400abd911f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 20:00 UTC\nComplete: Wednesday, September 23, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T23:05:42Z","lastModifiedTime":"2026-09-08T23:05:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ab0df3e0abd811f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T22:57:29Z","lastModifiedTime":"2026-09-08T22:57:29Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821396","startTime":"2026-09-22T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ab134b10abd811f19c3993046b985b88","incidentId":"ab0df3e0abd811f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 16:30 UTC\nComplete: Tuesday, September 22, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T22:57:29Z","lastModifiedTime":"2026-09-08T22:57:29Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e6ab2450abd711f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T22:52:00Z","lastModifiedTime":"2026-09-08T22:52:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821395","startTime":"2026-09-22T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e6b07b80abd711f1b8d75d44686f2b97","incidentId":"e6ab2450abd711f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 13:00 UTC\nComplete: Tuesday, September 22, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T22:52:00Z","lastModifiedTime":"2026-09-08T22:52:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"22d07080abd711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-09-08T22:46:31Z","lastModifiedTime":"2026-09-08T22:46:31Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821394","startTime":"2026-09-22T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"22d615d0abd711f1be3dcb367ccf780a","incidentId":"22d07080abd711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 22, 2026, 12:00 UTC\nComplete: Tuesday, September 22, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T22:46:31Z","lastModifiedTime":"2026-09-08T22:46:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e4271290950f11f1be3dcb367ccf780a","incidentName":"Webex Meetings: Frankfurt Data Center Extended Service Maintenance: September 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"scheduled","impact":"maintenance","createTime":"2026-08-10T23:04:51Z","lastModifiedTime":"2026-08-26T12:52:54Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0790899","startTime":"2026-09-18T18:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e42c42b0950f11f1be3dcb367ccf780a","incidentId":"e4271290950f11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has scheduled an extended maintenance window to support ongoing service maintenance for Webex Meeting Services. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 18, 2026, 11:00 AM PDT (UTC-7)\nComplete: Saturday, September 19, 2026, 04:00 PM PDT (UTC-7)\n\nSites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed. \n\n<strong>-- User Experience --</strong>\nDuring the maintenance window, hosts and participants may experience the following service impacts: \n\n-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed. \n\n-NBR Playback/Download: Recordings that were made prior to this maintenance WILL NOT be available during this maintenance.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com. \n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-10T23:04:51Z","lastModifiedTime":"2026-08-26T12:52:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":null,"restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0e6f5410a7f111f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T23:41:59Z","lastModifiedTime":"2026-09-18T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819964, CHG0819965","startTime":"2026-09-18T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f2b9ba20b33611f1be3dcb367ccf780a","incidentId":"0e6f5410a7f111f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-18T08:00:00Z","lastModifiedTime":"2026-09-18T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"09914c60b30d11f1834c5317e7c1d52e","incidentId":"0e6f5410a7f111f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-18T03:00:00Z","lastModifiedTime":"2026-09-18T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0e756e90a7f111f1be3dcb367ccf780a","incidentId":"0e6f5410a7f111f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 18, 2026, 03:00 UTC\nComplete: Friday, September 18, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T23:41:59Z","lastModifiedTime":"2026-09-03T23:41:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-18T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"db9ecb50a7f111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T23:47:43Z","lastModifiedTime":"2026-09-18T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819927","startTime":"2026-09-18T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f26f91c0b33611f1be3dcb367ccf780a","incidentId":"db9ecb50a7f111f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-18T08:00:00Z","lastModifiedTime":"2026-09-18T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a7c08850b30411f19c3993046b985b88","incidentId":"db9ecb50a7f111f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-18T02:00:00Z","lastModifiedTime":"2026-09-18T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dba4bec0a7f111f19c3993046b985b88","incidentId":"db9ecb50a7f111f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 18, 2026, 02:00 UTC\nComplete: Friday, September 18, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T23:47:43Z","lastModifiedTime":"2026-09-03T23:47:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-18T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0079c160b08e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-14T22:45:36Z","lastModifiedTime":"2026-09-18T02:00:01Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822574","startTime":"2026-09-17T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a84e2250b30411f19c3993046b985b88","incidentId":"0079c160b08e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-18T02:00:01Z","lastModifiedTime":"2026-09-18T02:00:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5d7e9890b2d211f1b8d75d44686f2b97","incidentId":"0079c160b08e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T20:00:00Z","lastModifiedTime":"2026-09-17T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"008002f0b08e11f19c3993046b985b88","incidentId":"0079c160b08e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned an maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 20:00 UTC\nComplete: Friday, September 18, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-14T22:45:36Z","lastModifiedTime":"2026-09-14T22:45:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-18T02:00:01Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2d901b70a7ee11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T23:21:23Z","lastModifiedTime":"2026-09-18T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"","incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819956, CHG0819958, CHG0819963","startTime":"2026-09-17T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a822f3a0b30411f19c3993046b985b88","incidentId":"2d901b70a7ee11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-18T02:00:00Z","lastModifiedTime":"2026-09-18T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5d3644f0b2d211f1b8d75d44686f2b97","incidentId":"2d901b70a7ee11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T20:00:00Z","lastModifiedTime":"2026-09-17T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2d952480a7ee11f1be3dcb367ccf780a","incidentId":"2d901b70a7ee11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 20:00 UTC\nComplete: Friday, September 18, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T23:21:23Z","lastModifiedTime":"2026-09-03T23:21:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-18T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"296382a0a74711f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T03:25:50Z","lastModifiedTime":"2026-09-18T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819954","startTime":"2026-09-17T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e444d7b0b2f311f1834c5317e7c1d52e","incidentId":"296382a0a74711f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-18T00:00:00Z","lastModifiedTime":"2026-09-18T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fb677cb0b2c911f1b8d75d44686f2b97","incidentId":"296382a0a74711f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T19:00:00Z","lastModifiedTime":"2026-09-17T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"29699d20a74711f19c3993046b985b88","incidentId":"296382a0a74711f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 19:00 UTC\nComplete: Friday, September 18, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T03:25:50Z","lastModifiedTime":"2026-09-03T03:25:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-18T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"642e20d0a74611f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T03:20:19Z","lastModifiedTime":"2026-09-17T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819953","startTime":"2026-09-17T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"efdd5620b2de11f1834c5317e7c1d52e","incidentId":"642e20d0a74611f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-17T21:30:00Z","lastModifiedTime":"2026-09-17T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"06fb4030b2b511f1b8d75d44686f2b97","incidentId":"642e20d0a74611f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T16:30:00Z","lastModifiedTime":"2026-09-17T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"643350f0a74611f1b8d75d44686f2b97","incidentId":"642e20d0a74611f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 16:30 UTC\nComplete: Thursday, September 17, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T03:20:19Z","lastModifiedTime":"2026-09-03T03:20:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-17T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"af10a5e0a74211f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T02:53:47Z","lastModifiedTime":"2026-09-17T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819944","startTime":"2026-09-17T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"99b53d20b2c111f1b8d75d44686f2b97","incidentId":"af10a5e0a74211f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-17T18:00:00Z","lastModifiedTime":"2026-09-17T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b0d57120b29711f19c3993046b985b88","incidentId":"af10a5e0a74211f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T13:00:00Z","lastModifiedTime":"2026-09-17T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"af167240a74211f1b8d75d44686f2b97","incidentId":"af10a5e0a74211f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 13:00 UTC\nComplete: Thursday, September 17, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T02:53:47Z","lastModifiedTime":"2026-09-03T02:53:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-17T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c9639c10a74011f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T02:40:12Z","lastModifiedTime":"2026-09-17T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819938","startTime":"2026-09-17T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"37e9a930b2b911f1b8d75d44686f2b97","incidentId":"c9639c10a74011f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-17T17:00:00Z","lastModifiedTime":"2026-09-17T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4f0a5260b28f11f1b8d75d44686f2b97","incidentId":"c9639c10a74011f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T12:00:00Z","lastModifiedTime":"2026-09-17T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c9691a50a74011f1b8d75d44686f2b97","incidentId":"c9639c10a74011f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 12:00 UTC\nComplete: Thursday, September 17, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T02:40:12Z","lastModifiedTime":"2026-09-03T02:40:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-17T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"bafbd810a8b511f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-04T23:09:50Z","lastModifiedTime":"2026-09-17T09:00:00Z","deleted":false,"locations":null,"regions":["Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821404, CHG0821420","startTime":"2026-09-17T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"29c99d80b27611f1b8d75d44686f2b97","incidentId":"bafbd810a8b511f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-17T09:00:00Z","lastModifiedTime":"2026-09-17T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7d5ff010b23b11f1be3dcb367ccf780a","incidentId":"bafbd810a8b511f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-17T02:00:00Z","lastModifiedTime":"2026-09-17T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bb01cb80a8b511f1b8d75d44686f2b97","incidentId":"bafbd810a8b511f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nCanada\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 17, 2026, 02:00 UTC\nComplete: Thursday, September 17, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-04T23:09:50Z","lastModifiedTime":"2026-09-15T16:20:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-17T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"cd6d9800a8b311f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-04T22:56:02Z","lastModifiedTime":"2026-09-17T05:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821405, CHG0821407, CHG0821408, CHG0821410, CHG0821412, CHG0821414, CHG0823701","startTime":"2026-09-16T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a2b08370b25411f1b8d75d44686f2b97","incidentId":"cd6d9800a8b311f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-17T05:00:00Z","lastModifiedTime":"2026-09-17T05:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"948c3200b21111f1b8d75d44686f2b97","incidentId":"cd6d9800a8b311f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-16T21:00:00Z","lastModifiedTime":"2026-09-16T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cd736460a8b311f1b8d75d44686f2b97","incidentId":"cd6d9800a8b311f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 16, 2026, 21:00 UTC\nComplete: Thursday, September 17, 2026, 05:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-04T22:56:02Z","lastModifiedTime":"2026-09-16T16:49:13Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-17T05:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"bc320be0abdb11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-08T23:19:26Z","lastModifiedTime":"2026-09-17T00:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821416, CHG0821426, CHG0821413","startTime":"2026-09-16T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b9de9a20b22a11f1b8d75d44686f2b97","incidentId":"bc320be0abdb11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-17T00:00:00Z","lastModifiedTime":"2026-09-17T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d10006a0b20011f1834c5317e7c1d52e","incidentId":"bc320be0abdb11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-16T19:00:00Z","lastModifiedTime":"2026-09-16T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bc382660abdb11f1834c5317e7c1d52e","incidentId":"bc320be0abdb11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nIndia and Saudi Arabia \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 16, 2026, 19:00 UTC\nComplete: Thursday, September 17, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-08T23:19:26Z","lastModifiedTime":"2026-09-14T16:03:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-17T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fc125f20a8b711f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-04T23:25:58Z","lastModifiedTime":"2026-09-16T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821423, CHG0821424","startTime":"2026-09-16T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d1552b80b20011f1834c5317e7c1d52e","incidentId":"fc125f20a8b711f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-16T19:00:00Z","lastModifiedTime":"2026-09-16T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"866c4d60b1ce11f1b8d75d44686f2b97","incidentId":"fc125f20a8b711f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-16T13:00:00Z","lastModifiedTime":"2026-09-16T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fc193cf0a8b711f1834c5317e7c1d52e","incidentId":"fc125f20a8b711f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 16, 2026, 13:00 UTC\nComplete: Wednesday, September 16, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-04T23:25:58Z","lastModifiedTime":"2026-09-04T23:25:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-16T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9f6ca670a8b911f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-04T23:37:42Z","lastModifiedTime":"2026-09-16T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821411, CHG0821425","startTime":"2026-09-16T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6f3a6620b1f811f1b8d75d44686f2b97","incidentId":"9f6ca670a8b911f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-16T18:00:00Z","lastModifiedTime":"2026-09-16T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"24a21900b1c611f19c3993046b985b88","incidentId":"9f6ca670a8b911f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-16T12:00:00Z","lastModifiedTime":"2026-09-16T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9f73d260a8b911f1be3dcb367ccf780a","incidentId":"9f6ca670a8b911f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 16, 2026, 12:00 UTC\nComplete: Wednesday, September 16, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-04T23:37:42Z","lastModifiedTime":"2026-09-04T23:37:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-16T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e715c3d0a73311f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T01:07:58Z","lastModifiedTime":"2026-09-16T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819936, CHG0819937","startTime":"2026-09-16T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9d918a70b1a411f1834c5317e7c1d52e","incidentId":"e715c3d0a73311f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-16T08:00:00Z","lastModifiedTime":"2026-09-16T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b4bc1eb0b17a11f1b8d75d44686f2b97","incidentId":"e715c3d0a73311f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-16T03:00:00Z","lastModifiedTime":"2026-09-16T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e71ca1a0a73311f1be3dcb367ccf780a","incidentId":"e715c3d0a73311f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 16, 2026, 03:00 UTC\nComplete: Wednesday, September 16, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T01:07:58Z","lastModifiedTime":"2026-09-03T01:07:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-16T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"583e1460ad6d11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-10T23:14:16Z","lastModifiedTime":"2026-09-16T04:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822581, CHG0822583, CHG0822584","startTime":"2026-09-15T22:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"167eb1f0b18311f1834c5317e7c1d52e","incidentId":"583e1460ad6d11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-16T04:00:00Z","lastModifiedTime":"2026-09-16T04:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cbeea230b15011f19c3993046b985b88","incidentId":"583e1460ad6d11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-15T22:00:00Z","lastModifiedTime":"2026-09-15T22:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5843e0c0ad6d11f1be3dcb367ccf780a","incidentId":"583e1460ad6d11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 15, 2026, 22:00 UTC\nComplete: Wednesday, September 16, 2026, 04:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T23:14:16Z","lastModifiedTime":"2026-09-10T23:14:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-16T04:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1808ef20a73511f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T01:16:30Z","lastModifiedTime":"2026-09-16T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819933, CHG0819934, CHG0819935","startTime":"2026-09-15T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"52f593d0b17211f1b8d75d44686f2b97","incidentId":"1808ef20a73511f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-16T02:00:00Z","lastModifiedTime":"2026-09-16T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"084d8f40b14011f19c3993046b985b88","incidentId":"1808ef20a73511f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-15T20:00:00Z","lastModifiedTime":"2026-09-15T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"180e9470a73511f1b8d75d44686f2b97","incidentId":"1808ef20a73511f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 15, 2026, 20:00 UTC\nComplete: Wednesday, September 16, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T01:16:30Z","lastModifiedTime":"2026-09-03T01:16:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-16T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a8e0ed00a73e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T02:24:58Z","lastModifiedTime":"2026-09-16T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819932","startTime":"2026-09-15T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8f6dd540b16111f19c3993046b985b88","incidentId":"a8e0ed00a73e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-16T00:00:00Z","lastModifiedTime":"2026-09-16T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a6927610b13711f19c3993046b985b88","incidentId":"a8e0ed00a73e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-15T19:00:00Z","lastModifiedTime":"2026-09-15T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a8e64430a73e11f19c3993046b985b88","incidentId":"a8e0ed00a73e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 15, 2026, 19:00 UTC\nComplete: Wednesday, September 16, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T02:24:58Z","lastModifiedTime":"2026-09-03T02:24:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-16T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"34f4c390b14211f1b8d75d44686f2b97","incidentName":"Gateway and Solutions: Users are unable to join meetings via VIMT","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-15T20:15:33Z","lastModifiedTime":"2026-09-15T21:40:17Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016476","incidentNumber":"INC0056965","componentIdList":["f5a36e50ac6c11f1be3dcb367ccf780a","e0b20590a56111f1be3dcb367ccf780a"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-15T20:15:33Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0b23ff70b14e11f19c3993046b985b88","incidentId":"34f4c390b14211f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-15T21:40:17Z","lastModifiedTime":"2026-09-15T21:40:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5554aec0b14c11f1834c5317e7c1d52e","incidentId":"34f4c390b14211f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-15T21:28:03Z","lastModifiedTime":"2026-09-15T21:28:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"40a97dc0b14711f1b8d75d44686f2b97","incidentId":"34f4c390b14211f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-15T20:51:41Z","lastModifiedTime":"2026-09-15T20:51:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"09dbfaa0b14411f1be3dcb367ccf780a","incidentId":"34f4c390b14211f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue causing Video Integration for Microsoft Teams (VIMT) calls to fail.\n\nWe are working to restore service and apologize for any inconvenience this may cause. We will provide the next update in one hour, or sooner if there is a significant change in status.","createTime":"2026-09-15T20:28:40Z","lastModifiedTime":"2026-09-15T20:28:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-15T21:40:17Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8ff55660a73d11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T02:17:07Z","lastModifiedTime":"2026-09-15T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819931","startTime":"2026-09-15T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9b008750b14c11f19c3993046b985b88","incidentId":"8ff55660a73d11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-15T21:30:00Z","lastModifiedTime":"2026-09-15T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b228aa90b12211f1be3dcb367ccf780a","incidentId":"8ff55660a73d11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-15T16:30:00Z","lastModifiedTime":"2026-09-15T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8ffafbb0a73d11f1b8d75d44686f2b97","incidentId":"8ff55660a73d11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 15, 2026, 16:30 UTC\nComplete: Tuesday, September 15, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T02:17:07Z","lastModifiedTime":"2026-09-03T02:17:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-15T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"de0845c0a73711f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T01:36:21Z","lastModifiedTime":"2026-09-15T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819930","startTime":"2026-09-15T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"44d44fa0b12f11f19c3993046b985b88","incidentId":"de0845c0a73711f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-15T18:00:00Z","lastModifiedTime":"2026-09-15T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5bfaec40b10511f19c3993046b985b88","incidentId":"de0845c0a73711f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-15T13:00:00Z","lastModifiedTime":"2026-09-15T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"de0d27c0a73711f1b8d75d44686f2b97","incidentId":"de0845c0a73711f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 15, 2026, 13:00 UTC\nComplete: Tuesday, September 15, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T01:36:21Z","lastModifiedTime":"2026-09-03T01:36:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-15T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9efd77c0a73611f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-03T01:27:26Z","lastModifiedTime":"2026-09-15T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819929","startTime":"2026-09-15T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e314f0b0b12611f1b8d75d44686f2b97","incidentId":"9efd77c0a73611f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-15T17:00:00Z","lastModifiedTime":"2026-09-15T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fa348870b0fc11f19c3993046b985b88","incidentId":"9efd77c0a73611f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-15T12:00:00Z","lastModifiedTime":"2026-09-15T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9f02f600a73611f19c3993046b985b88","incidentId":"9efd77c0a73611f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 15, 2026, 12:00 UTC\nComplete: Tuesday, September 15, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-03T01:27:26Z","lastModifiedTime":"2026-09-03T01:27:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-15T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0ed09cc0ad6911f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-10T22:43:35Z","lastModifiedTime":"2026-09-14T23:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0822575","startTime":"2026-09-14T17:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"034c0950b09011f19c3993046b985b88","incidentId":"0ed09cc0ad6911f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-14T23:00:00Z","lastModifiedTime":"2026-09-14T23:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b8ab09a0b05d11f19c3993046b985b88","incidentId":"0ed09cc0ad6911f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-14T17:00:00Z","lastModifiedTime":"2026-09-14T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0ed61b00ad6911f19c3993046b985b88","incidentId":"0ed09cc0ad6911f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, September 14, 2026, 17:00 UTC\nComplete: Monday, September 14, 2026, 23:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T22:43:35Z","lastModifiedTime":"2026-09-10T22:43:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-14T23:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a6005400ae1d11f1834c5317e7c1d52e","incidentName":"Webex Calling: Users may be unable to record calls","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-11T20:16:18Z","lastModifiedTime":"2026-09-11T21:21:07Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016467","incidentNumber":"INC0056946","componentIdList":["885578b096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-11T20:16:18Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b3f675e0ae2611f19c3993046b985b88","incidentId":"a6005400ae1d11f1834c5317e7c1d52e","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-11T21:21:07Z","lastModifiedTime":"2026-09-11T21:21:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"62fdf6f0ae2511f1be3dcb367ccf780a","incidentId":"a6005400ae1d11f1834c5317e7c1d52e","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-11T21:11:42Z","lastModifiedTime":"2026-09-11T21:11:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"43018bb0ae1f11f1834c5317e7c1d52e","incidentId":"a6005400ae1d11f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue affecting call recordings and is currently working toward service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. \n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-11T20:27:51Z","lastModifiedTime":"2026-09-11T20:27:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a6062060ae1d11f1834c5317e7c1d52e","incidentId":"a6005400ae1d11f1834c5317e7c1d52e","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue affecting call recordings. Calls are working as expected, but recordings may not be available after the calls end.\n\nWe are working to restore the service and apologize for any inconvenience this may cause. We will provide another update within 30 minutes or sooner if more information becomes available.","createTime":"2026-09-11T20:16:18Z","lastModifiedTime":"2026-09-11T20:16:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-11T21:21:07Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fc795fc0a5c111f1b8d75d44686f2b97","incidentName":"Webex Meetings: Singapore Data Center Maintenance: September 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-01T05:00:00Z","lastModifiedTime":"2026-09-11T17:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0816910","startTime":"2026-09-11T12:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6a4a3140ae0611f1b8d75d44686f2b97","incidentId":"fc795fc0a5c111f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-11T17:30:00Z","lastModifiedTime":"2026-09-11T17:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8179f5a0addc11f19c3993046b985b88","incidentId":"fc795fc0a5c111f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-11T12:30:00Z","lastModifiedTime":"2026-09-11T12:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fc7ede00a5c111f1b8d75d44686f2b97","incidentId":"fc795fc0a5c111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support a service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nSingapore\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 11, 2026, 12:30 UTC\nComplete: Friday, September 11, 2026, 17:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Meetings\n\n<strong>-- User Experience --</strong>\n\nWebex Engineering has scheduled a maintenance window to support a service maintenance for Webex Meeting Services.\n\nDuring the maintenance window, NBR Playback/Download may not be available. However NBR consolidation and processing will still be available for new Network Based Recordings.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-01T05:00:00Z","lastModifiedTime":"2026-09-01T05:12:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-11T17:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ec8c7fb0ad4711f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-10T18:46:24Z","lastModifiedTime":"2026-09-11T05:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821801","startTime":"2026-09-11T00:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a4382650ad9d11f1834c5317e7c1d52e","incidentId":"ec8c7fb0ad4711f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-11T05:00:00Z","lastModifiedTime":"2026-09-11T05:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bb63a4f0ad7311f1be3dcb367ccf780a","incidentId":"ec8c7fb0ad4711f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-11T00:00:00Z","lastModifiedTime":"2026-09-11T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ec933670ad4711f19c3993046b985b88","incidentId":"ec8c7fb0ad4711f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nFrankfurt\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 11, 2026, 00:00 UTC\nComplete: Friday, September 11, 2026, 05:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-10T18:46:24Z","lastModifiedTime":"2026-09-10T18:46:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-11T05:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1245a570ad4c11f1be3dcb367ccf780a","incidentName":"Developer API: Users may experience delays or failures utilizing Webhooks ","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-10T19:16:06Z","lastModifiedTime":"2026-09-11T00:55:51Z","deleted":false,"locations":null,"regions":["N. America (East)","N. America (West)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016464 ","incidentNumber":"INC0056934","componentIdList":["ad872280ef2f11eeb6a7196412d6157c","98f57ab0ef2f11eea5d48b588b555552"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-10T19:16:06Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"892a27e0ad7b11f19c3993046b985b88","incidentId":"1245a570ad4c11f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-11T00:55:51Z","lastModifiedTime":"2026-09-11T00:55:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fa930a90ad7711f1834c5317e7c1d52e","incidentId":"1245a570ad4c11f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-09-11T00:30:24Z","lastModifiedTime":"2026-09-11T00:30:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"817546b0ad5811f1834c5317e7c1d52e","incidentId":"1245a570ad4c11f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in four hours or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-10T20:45:06Z","lastModifiedTime":"2026-09-10T20:45:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"33b5d6e0ad5011f19c3993046b985b88","incidentId":"1245a570ad4c11f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering continues to investigate an issue impacting webhook functionality. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.","createTime":"2026-09-10T19:45:40Z","lastModifiedTime":"2026-09-10T19:45:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"124b98e0ad4c11f1be3dcb367ccf780a","incidentId":"1245a570ad4c11f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue that may impact webhook functionality. This may result in failures with bots, notifications, or any other functionality utilizing webhooks. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe are working to restore the service and apologize for any inconvenience this may cause.","createTime":"2026-09-10T19:16:06Z","lastModifiedTime":"2026-09-10T19:16:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-11T00:55:51Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"05797b20ac7311f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 10, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-09T17:22:23Z","lastModifiedTime":"2026-09-10T16:30:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821800","startTime":"2026-09-10T11:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"de170030ad3411f1b8d75d44686f2b97","incidentId":"05797b20ac7311f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-10T16:30:00Z","lastModifiedTime":"2026-09-10T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f5411f40ad0a11f1b8d75d44686f2b97","incidentId":"05797b20ac7311f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-10T11:30:00Z","lastModifiedTime":"2026-09-10T11:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"057f4780ac7311f1be3dcb367ccf780a","incidentId":"05797b20ac7311f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 10, 2026, 11:30 UTC\nComplete: Thursday, September 10, 2026, 16:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T17:22:23Z","lastModifiedTime":"2026-09-09T17:22:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-10T16:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4a583850ac7611f1be3dcb367ccf780a","incidentName":"Webex Calling Emergency Service Maintenance: September 10, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-09T17:45:47Z","lastModifiedTime":"2026-09-10T08:30:00Z","deleted":false,"locations":null,"regions":["N. America (West)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0821795","startTime":"2026-09-10T03:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cff14f30acf111f19c3993046b985b88","incidentId":"4a583850ac7611f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-10T08:30:00Z","lastModifiedTime":"2026-09-10T08:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e71d6a10acc711f1b8d75d44686f2b97","incidentId":"4a583850ac7611f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-10T03:30:00Z","lastModifiedTime":"2026-09-10T03:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4a5e04b0ac7611f1be3dcb367ccf780a","incidentId":"4a583850ac7611f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nTexas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 10, 2026, 03:30 UTC\nComplete: Thursday, September 10, 2026, 08:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-09T17:45:47Z","lastModifiedTime":"2026-09-09T17:45:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-10T08:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":"Collaboration Control Hub: Some administrators are unable to remote access devices from Collaboration Control Hub","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-09T08:20:50Z","lastModifiedTime":"2026-09-09T13:20:39Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","EMEA","APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016451","incidentNumber":"INC0056913","componentIdList":["8f840ac046ae11e9bf1a5374f1f8abd3","78783b3046ae11e98e97197dc746beeb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-09T08:20:50Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"40106220ac5111f1be3dcb367ccf780a","incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-09T13:20:39Z","lastModifiedTime":"2026-09-09T13:20:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"55affee0ac4e11f1b8d75d44686f2b97","incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-09T12:59:47Z","lastModifiedTime":"2026-09-09T12:59:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"110eee50ac4811f1834c5317e7c1d52e","incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has made significant progress toward service restoration. We will provide the next update in two hours or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-09T12:14:54Z","lastModifiedTime":"2026-09-09T12:14:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c861c1d0ac3511f1834c5317e7c1d52e","incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work toward service restoration. We will provide the next update in two hours or sooner if new information becomes available. As a workaround, affected admins can use the web interface to remotely access devices on their local network.\n\nWe are working to restore the service and apologize for any inconvenience this may cause.","createTime":"2026-09-09T10:04:02Z","lastModifiedTime":"2026-09-09T10:06:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"14c6ba70ac2d11f1834c5317e7c1d52e","incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-09T09:01:44Z","lastModifiedTime":"2026-09-09T09:01:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5dbb1600ac2711f1be3dcb367ccf780a","incidentId":"5db4fb80ac2711f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional.\n\nWe are working to restore services and apologize for the inconvenience this may cause.","createTime":"2026-09-09T08:20:50Z","lastModifiedTime":"2026-09-09T08:20:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-09T13:20:39Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ad179960a00d11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-24T22:46:42Z","lastModifiedTime":"2026-09-09T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817673, CHG0817674, CHG0817675","startTime":"2026-09-08T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2a2243c0abf211f1834c5317e7c1d52e","incidentId":"ad179960a00d11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-09T02:00:00Z","lastModifiedTime":"2026-09-09T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"df80f5f0abbf11f1b8d75d44686f2b97","incidentId":"ad179960a00d11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-08T20:00:00Z","lastModifiedTime":"2026-09-08T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ad1d3eb0a00d11f1be3dcb367ccf780a","incidentId":"ad179960a00d11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 08, 2026, 20:00 UTC\nComplete: Wednesday, September 09, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-24T22:46:42Z","lastModifiedTime":"2026-08-24T22:46:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-09T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"cd202be0a00e11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-24T22:54:45Z","lastModifiedTime":"2026-09-09T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817672","startTime":"2026-09-08T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"668acdc0abe111f19c3993046b985b88","incidentId":"cd202be0a00e11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-09T00:00:00Z","lastModifiedTime":"2026-09-09T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7dc42f10abb711f19c3993046b985b88","incidentId":"cd202be0a00e11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-08T19:00:00Z","lastModifiedTime":"2026-09-08T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cd25d130a00e11f1834c5317e7c1d52e","incidentId":"cd202be0a00e11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 08, 2026, 19:00 UTC\nComplete: Wednesday, September 09, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-24T22:54:45Z","lastModifiedTime":"2026-08-24T22:54:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-09T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"42b6a3f0a01111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-24T23:12:21Z","lastModifiedTime":"2026-09-08T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817671","startTime":"2026-09-08T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7225bd30abcc11f1b8d75d44686f2b97","incidentId":"42b6a3f0a01111f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-08T21:30:00Z","lastModifiedTime":"2026-09-08T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"89391ff0aba211f19c3993046b985b88","incidentId":"42b6a3f0a01111f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-08T16:30:00Z","lastModifiedTime":"2026-09-08T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"42bc2230a01111f19c3993046b985b88","incidentId":"42b6a3f0a01111f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 08, 2026, 16:30 UTC\nComplete: Tuesday, September 08, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-24T23:12:21Z","lastModifiedTime":"2026-08-24T23:12:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-08T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"227dc7c0a01211f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-24T23:18:37Z","lastModifiedTime":"2026-09-08T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817670","startTime":"2026-09-08T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"1bf4ca90abaf11f1be3dcb367ccf780a","incidentId":"227dc7c0a01211f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-08T18:00:00Z","lastModifiedTime":"2026-09-08T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"331c0370ab8511f1be3dcb367ccf780a","incidentId":"227dc7c0a01211f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-08T13:00:00Z","lastModifiedTime":"2026-09-08T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2283bb30a01211f1834c5317e7c1d52e","incidentId":"227dc7c0a01211f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 08, 2026, 13:00 UTC\nComplete: Tuesday, September 08, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-24T23:18:37Z","lastModifiedTime":"2026-08-25T00:45:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-08T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b6b7aef0a01311f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-24T23:29:55Z","lastModifiedTime":"2026-09-08T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817669","startTime":"2026-09-08T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ba301470aba611f19c3993046b985b88","incidentId":"b6b7aef0a01311f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-08T17:00:00Z","lastModifiedTime":"2026-09-08T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d15159e0ab7c11f19c3993046b985b88","incidentId":"b6b7aef0a01311f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-08T12:00:00Z","lastModifiedTime":"2026-09-08T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b6bda260a01311f1b8d75d44686f2b97","incidentId":"b6b7aef0a01311f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 08, 2026, 12:00 UTC\nComplete: Tuesday, September 08, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-24T23:29:55Z","lastModifiedTime":"2026-08-24T23:29:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-08T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7b438630ab8c11f1b8d75d44686f2b97","incidentName":"Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-08T13:52:07Z","lastModifiedTime":"2026-09-08T14:30:10Z","deleted":false,"locations":null,"regions":["N. America (East)","N. America (West)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016437","incidentNumber":"INC0056900","componentIdList":["334c1400aba911ed93ed5f2993f8c502","fac6cf70e2b311edafb4e799ce19309d"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-08T13:52:07Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cb9fa140ab9111f19c3993046b985b88","incidentId":"7b438630ab8c11f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-08T14:30:10Z","lastModifiedTime":"2026-09-08T14:30:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4bc6aa60ab8f11f1b8d75d44686f2b97","incidentId":"7b438630ab8c11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-08T14:12:16Z","lastModifiedTime":"2026-09-08T14:12:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cc696140ab8e11f1be3dcb367ccf780a","incidentId":"7b438630ab8c11f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue causing some users in the US region  to experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. \n\nMitigation steps have been applied to reduce further impact, and engineering is monitoring service performance. We will provide the next update in one hour or sooner if new information becomes available.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-08T14:08:42Z","lastModifiedTime":"2026-09-08T14:08:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7b49a0b0ab8c11f1b8d75d44686f2b97","incidentId":"7b438630ab8c11f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue where some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-08T13:52:07Z","lastModifiedTime":"2026-09-08T13:52:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-08T14:30:10Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"157756e0a9ea11f1834c5317e7c1d52e","incidentName":"Webex Calling: Users are intermittently unable to add or delete devices in Webex Control Hub ","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-06T11:57:07Z","lastModifiedTime":"2026-09-06T12:37:46Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-06T12:07:56Z","lastModifiedTime":"2026-09-06T12:07:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"157d2340a9ea11f1834c5317e7c1d52e","incidentId":"157756e0a9ea11f1834c5317e7c1d52e","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting users ability to add or delete Webex Calling devices in Webex Control Hub.\n\nWe are working to restore the service and apologize for any inconvenience this may cause.","createTime":"2026-09-06T11:57:07Z","lastModifiedTime":"2026-09-06T11:57:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-06T12:37:46Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"21b8ece0a0dd11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-25T23:31:43Z","lastModifiedTime":"2026-09-06T07:30:00Z","deleted":false,"locations":null,"regions":["N. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-25T23:31:43Z","lastModifiedTime":"2026-08-31T20:10:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-06T07:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9c9e7b80a01711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-24T23:57:49Z","lastModifiedTime":"2026-09-06T07:30:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-24T23:57:49Z","lastModifiedTime":"2026-08-31T20:12:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-06T07:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9d13ca409cf011f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T23:41:06Z","lastModifiedTime":"2026-09-04T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815630","startTime":"2026-09-04T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a0b876e0a83611f1834c5317e7c1d52e","incidentId":"9d13ca409cf011f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-04T08:00:00Z","lastModifiedTime":"2026-09-04T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"56135880a80411f1834c5317e7c1d52e","incidentId":"9d13ca409cf011f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-04T02:00:00Z","lastModifiedTime":"2026-09-04T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9d1af6309cf011f1be3dcb367ccf780a","incidentId":"9d13ca409cf011f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nChicago and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 04, 2026, 02:00 UTC\nComplete: Friday, September 04, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T23:41:06Z","lastModifiedTime":"2026-09-03T14:02:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-04T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a67120e096a811f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-12T23:50:51Z","lastModifiedTime":"2026-09-03T19:00:00Z","deleted":false,"locations":null,"regions":["ANZ","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813663, CHG0813664","startTime":"2026-09-03T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a9c151c0a7c911f1834c5317e7c1d52e","incidentId":"a67120e096a811f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-03T19:00:00Z","lastModifiedTime":"2026-09-03T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5f216380a79711f1b8d75d44686f2b97","incidentId":"a67120e096a811f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-03T13:00:00Z","lastModifiedTime":"2026-09-03T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a676c63096a811f1be3dcb367ccf780a","incidentId":"a67120e096a811f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nAustralia and Japan Data Centers\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 13:00 UTC\nComplete: Thursday, September 03, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted. \n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-12T23:50:51Z","lastModifiedTime":"2026-08-25T13:22:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-03T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":"Webex App: New users are unable to login via OpenID Connect (OIDC) SSO","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-03T12:47:50Z","lastModifiedTime":"2026-09-03T15:30:26Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","South America","Canada","APAC","EMEA","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016400","incidentNumber":"INC0056862","componentIdList":["09e6269046af11e98e97197dc746beeb","e644c07046ae11e98e97197dc746beeb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-03T12:47:50Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6350a8c0a7ac11f19c3993046b985b88","incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-03T15:30:26Z","lastModifiedTime":"2026-09-03T15:30:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f7f90600a7a911f1834c5317e7c1d52e","incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored for all regions. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-09-03T15:13:07Z","lastModifiedTime":"2026-09-03T15:13:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"86203990a7a411f1b8d75d44686f2b97","incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Our engineering team has identified the issue and is actively working toward full service restoration. We have confirmed that impact has been mitigated and services are fully restored for the US region. We are currently working on restoring service for the remaining regions. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-03T14:34:09Z","lastModifiedTime":"2026-09-03T14:34:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fb4c0290a79e11f1be3dcb367ccf780a","incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Our engineering team has identified the issue and is actively working toward full service restoration. We have confirmed that impact has been mitigated and services are fully restored for the EMEA region. We are currently working on restoring service for the remaining regions. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-03T13:54:28Z","lastModifiedTime":"2026-09-03T13:54:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fc3985f0a79511f1b8d75d44686f2b97","incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-03T12:50:04Z","lastModifiedTime":"2026-09-03T12:50:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"abfbfd20a79511f19c3993046b985b88","incidentId":"abf609b0a79511f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue affecting new users attempting to login via OpenID Connect (OIDC) SSO. These users receive a one-time password (OTP) via email as expected, but after entering the OTP, they encounter a \"Failed to link the account\" error. This issue occurs exclusively for newly created users whose OIDC accounts have not yet been linked. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.","createTime":"2026-09-03T12:47:50Z","lastModifiedTime":"2026-09-03T13:10:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-03T15:30:26Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c31cc110a6e111f1be3dcb367ccf780a","incidentName":"Webex Calling: Some Devices are not visible in Collaboration Control Hub","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-02T15:19:59Z","lastModifiedTime":"2026-09-03T15:06:33Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016361","incidentNumber":"INC0056818","componentIdList":["49c89600247511ee9abf99d3077b0c15","64f47520247511ee9abf99d3077b0c15","941102f096f911eead18b588638c22fd","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-02T15:19:59Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0cfa7c10a7a911f19c3993046b985b88","incidentId":"c31cc110a6e111f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-03T15:06:33Z","lastModifiedTime":"2026-09-03T15:06:33Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"334d7510a6e211f19c3993046b985b88","incidentId":"c31cc110a6e111f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has implemented mitigation actions and is monitoring recovery for the issue affecting visibility and management of some ATA, VG, DECT, and phone devices in Collaboration Control Hub. Calling services and device registrations remain operational.\n\nSome affected devices may continue to appear unavailable in Control Hub until the normal cache refresh cycle completes, which may take up to 24 hours.","createTime":"2026-09-02T15:23:07Z","lastModifiedTime":"2026-09-02T15:23:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c322b480a6e111f1be3dcb367ccf780a","incidentId":"c31cc110a6e111f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified an issue in Collaboration Control Hub affecting the ability to view or manage some ATA, VG, DECT, and phone devices. Calling services and device registrations remain operational, and the impact is currently limited to device visibility and management in Control Hub.\n\nEngineering has implemented mitigation actions in the impacted environment and is monitoring recovery. Some affected devices may continue to appear unavailable in Control Hub until the normal cache refresh cycle completes, which may take up to 24 hours.","createTime":"2026-09-02T15:19:59Z","lastModifiedTime":"2026-09-02T15:19:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-03T15:06:33Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b4fc70b0a0df11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-25T23:50:09Z","lastModifiedTime":"2026-09-03T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817679, CHG0817689, CHG0818641","startTime":"2026-09-03T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d7fe1040a77511f1be3dcb367ccf780a","incidentId":"b4fc70b0a0df11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-03T09:00:00Z","lastModifiedTime":"2026-09-03T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2ba32fe0a73b11f19c3993046b985b88","incidentId":"b4fc70b0a0df11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-03T02:00:00Z","lastModifiedTime":"2026-09-03T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b5034e80a0df11f1834c5317e7c1d52e","incidentId":"b4fc70b0a0df11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 02:00 UTC\nComplete: Thursday, September 03, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-25T23:50:10Z","lastModifiedTime":"2026-08-25T23:50:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-03T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a003ad30a0e011f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-25T23:56:44Z","lastModifiedTime":"2026-09-03T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817681, CHG0817686, CHG0817691","startTime":"2026-09-02T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8d7c7f70a74311f19c3993046b985b88","incidentId":"a003ad30a0e011f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-03T03:00:00Z","lastModifiedTime":"2026-09-03T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"42c4c370a71111f1b8d75d44686f2b97","incidentId":"a003ad30a0e011f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-02T21:00:00Z","lastModifiedTime":"2026-09-02T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a00a3ce0a0e011f19c3993046b985b88","incidentId":"a003ad30a0e011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 02, 2026, 21:00 UTC\nComplete: Thursday, September 03, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-25T23:56:44Z","lastModifiedTime":"2026-09-02T16:27:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-03T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4d8ce9809c3b11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T02:03:14Z","lastModifiedTime":"2026-09-02T20:54:57Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815627, CHG0815628, CHG0815629","startTime":"2026-09-03T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8e529c50a71011f1be3dcb367ccf780a","incidentId":"4d8ce9809c3b11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T20:54:57Z","lastModifiedTime":"2026-09-02T20:54:57Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4d9267c09c3b11f1be3dcb367ccf780a","incidentId":"4d8ce9809c3b11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 20:00 UTC\nComplete: Friday, September 04, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T02:03:14Z","lastModifiedTime":"2026-08-20T02:03:14Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T20:54:57Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ebc451d09ced11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T23:21:50Z","lastModifiedTime":"2026-09-02T20:53:43Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815593","startTime":"2026-09-04T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"62379080a71011f19c3993046b985b88","incidentId":"ebc451d09ced11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T20:53:43Z","lastModifiedTime":"2026-09-02T20:53:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ebca45409ced11f1be3dcb367ccf780a","incidentId":"ebc451d09ced11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, September 04, 2026, 02:00 UTC\nComplete: Friday, September 04, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T23:21:50Z","lastModifiedTime":"2026-08-20T23:21:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T20:53:43Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0225bd609c3a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T01:53:58Z","lastModifiedTime":"2026-09-02T20:49:42Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815625","startTime":"2026-09-03T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d28278b0a70f11f1be3dcb367ccf780a","incidentId":"0225bd609c3a11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T20:49:42Z","lastModifiedTime":"2026-09-02T20:49:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"022b62b09c3a11f1be3dcb367ccf780a","incidentId":"0225bd609c3a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 16:30 UTC\nComplete: Thursday, September 03, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T01:53:58Z","lastModifiedTime":"2026-08-20T01:53:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T20:49:42Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"693570809c2c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T00:16:38Z","lastModifiedTime":"2026-09-02T20:49:28Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815615","startTime":"2026-09-03T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ca7417f0a70f11f1834c5317e7c1d52e","incidentId":"693570809c2c11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T20:49:28Z","lastModifiedTime":"2026-09-02T20:49:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"693b15d09c2c11f19c3993046b985b88","incidentId":"693570809c2c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 13:00 UTC\nComplete: Thursday, September 03, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T00:16:38Z","lastModifiedTime":"2026-08-20T00:16:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T20:49:28Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c02459c09c3a11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T01:59:17Z","lastModifiedTime":"2026-09-02T20:46:23Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815626","startTime":"2026-09-03T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5bf77c90a70f11f1b8d75d44686f2b97","incidentId":"c02459c09c3a11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T20:46:23Z","lastModifiedTime":"2026-09-02T20:46:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c02b10809c3a11f1b8d75d44686f2b97","incidentId":"c02459c09c3a11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 19:00 UTC\nComplete: Friday, September 04, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T01:59:17Z","lastModifiedTime":"2026-08-20T01:59:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T20:46:23Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"5923c8009c2b11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-20T00:09:01Z","lastModifiedTime":"2026-09-02T20:43:11Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815605","startTime":"2026-09-03T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e958d5d0a70e11f1be3dcb367ccf780a","incidentId":"5923c8009c2b11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T20:43:11Z","lastModifiedTime":"2026-09-02T20:43:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"592a57b09c2b11f19c3993046b985b88","incidentId":"5923c8009c2b11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, September 03, 2026, 12:00 UTC\nComplete: Thursday, September 03, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-20T00:09:01Z","lastModifiedTime":"2026-08-20T00:09:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T20:43:11Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"5cad85f0a6ea11f19c3993046b985b88","incidentName":"Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-02T16:21:33Z","lastModifiedTime":"2026-09-02T19:14:24Z","deleted":false,"locations":null,"regions":["N. America (East)","N. America (West)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016382","incidentNumber":"INC0056842","componentIdList":["334c1400aba911ed93ed5f2993f8c502","fac6cf70e2b311edafb4e799ce19309d"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-02T16:21:33Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"823d88c0a70211f1be3dcb367ccf780a","incidentId":"5cad85f0a6ea11f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-02T19:14:24Z","lastModifiedTime":"2026-09-02T19:14:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"43d746e0a6fb11f1b8d75d44686f2b97","incidentId":"5cad85f0a6ea11f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-02T18:22:33Z","lastModifiedTime":"2026-09-02T18:22:33Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"23024b60a6f411f1be3dcb367ccf780a","incidentId":"5cad85f0a6ea11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue causing some users in the US region to experience intermittent degraded audio or video quality when joining Microsoft Teams meetings via VIMT. Mitigation steps remain in place to reduce further impact, and engineering continues to validate service stability.\n\nWe will provide the next update in one hour or sooner if new information becomes available.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-02T17:31:31Z","lastModifiedTime":"2026-09-02T17:31:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"30381330a6ec11f1834c5317e7c1d52e","incidentId":"5cad85f0a6ea11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue causing some users to experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region.\n\nMitigation steps have been applied to reduce further impact, and engineering is monitoring service performance.\n\nWe will provide the next update in one hour or sooner if new information becomes available.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-09-02T16:34:37Z","lastModifiedTime":"2026-09-02T17:16:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5cb30430a6ea11f19c3993046b985b88","incidentId":"5cad85f0a6ea11f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue where some use may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT. This issue is impacting users in the US region.\n\nWe will provide the next update in 30 minutes or sooner if new information becomes available.\n\nThank you for your patience while we work to address this service incident.\n","createTime":"2026-09-02T16:21:33Z","lastModifiedTime":"2026-09-02T17:16:15Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T19:14:24Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"18952ae0a0e511f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-26T00:28:44Z","lastModifiedTime":"2026-09-02T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817690, CHG0818650","startTime":"2026-09-02T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7f439490a70011f1834c5317e7c1d52e","incidentId":"18952ae0a0e511f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T19:00:00Z","lastModifiedTime":"2026-09-02T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"34a8fd80a6ce11f1834c5317e7c1d52e","incidentId":"18952ae0a0e511f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-02T13:00:00Z","lastModifiedTime":"2026-09-02T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"189b4560a0e511f19c3993046b985b88","incidentId":"18952ae0a0e511f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 02, 2026, 13:00 UTC\nComplete: Wednesday, September 02, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-26T00:28:44Z","lastModifiedTime":"2026-08-26T00:28:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1e869480a0e411f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-26T00:21:45Z","lastModifiedTime":"2026-09-02T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817688, CHG0817692","startTime":"2026-09-02T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"1d867f90a6f811f19c3993046b985b88","incidentId":"1e869480a0e411f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T18:00:00Z","lastModifiedTime":"2026-09-02T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d2f47400a6c511f1b8d75d44686f2b97","incidentId":"1e869480a0e411f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-02T12:00:00Z","lastModifiedTime":"2026-09-02T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1e8e35a0a0e411f1b8d75d44686f2b97","incidentId":"1e869480a0e411f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 02, 2026, 12:00 UTC\nComplete: Wednesday, September 02, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-26T00:21:45Z","lastModifiedTime":"2026-08-26T00:21:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"64fc5eb0a0e211f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-26T00:09:24Z","lastModifiedTime":"2026-09-02T16:05:43Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0817687, CHG0817693, CHG0817694, CHG0817696","startTime":"2026-09-02T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"26acac30a6e811f1834c5317e7c1d52e","incidentId":"64fc5eb0a0e211f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-09-02T16:05:43Z","lastModifiedTime":"2026-09-02T16:05:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6502a040a0e211f1834c5317e7c1d52e","incidentId":"64fc5eb0a0e211f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 02, 2026, 19:00 UTC\nComplete: Thursday, September 03, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-26T00:09:24Z","lastModifiedTime":"2026-08-26T00:09:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T16:05:43Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":"Webex Calling: Users are unable to access Voicemail for Webex Calling Professional Workspaces","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-09-02T14:12:53Z","lastModifiedTime":"2026-09-02T16:01:54Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","South America","Canada","EMEA","APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016378","incidentNumber":"INC0056841","componentIdList":["d57e5e5066b011ee82da37ce483cc72b","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-09-02T14:12:53Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9dd9f840a6e711f1b8d75d44686f2b97","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-02T16:01:54Z","lastModifiedTime":"2026-09-02T16:01:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9276a780a6e411f1be3dcb367ccf780a","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored for all regions. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-09-02T15:40:06Z","lastModifiedTime":"2026-09-02T15:40:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f682f2c0a6e311f1be3dcb367ccf780a","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"As we implement mitigation measures, some customers may experience brief, intermittent provisioning failures for Webex Calling services. Please be assured these are temporary; if a request does not process successfully, a subsequent retry should complete the action.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-02T15:35:44Z","lastModifiedTime":"2026-09-02T15:35:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"724b4030a6e211f1be3dcb367ccf780a","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has confirmed that impact has been mitigated and services are fully restored for the EMEA region. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-02T15:24:53Z","lastModifiedTime":"2026-09-02T15:24:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9d469610a6e011f1be3dcb367ccf780a","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Our engineering team has identified the issue and is actively working toward full service restoration. We have confirmed that impact has been mitigated and services are fully restored for the Canada region. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-02T15:11:46Z","lastModifiedTime":"2026-09-02T15:11:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"11fbd2b0a6df11f19c3993046b985b88","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Our engineering team has identified the issue and is actively working toward full service restoration. We have confirmed that impact has been mitigated and services are fully restored for ANZ, APAC, and KSA regions. We are currently working on restoring service for the remaining regions. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-02T15:00:43Z","lastModifiedTime":"2026-09-02T15:00:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"344db5c0a6dc11f19c3993046b985b88","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-09-02T14:40:12Z","lastModifiedTime":"2026-09-02T14:40:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"636646f0a6d811f1834c5317e7c1d52e","incidentId":"6360c8b0a6d811f1834c5317e7c1d52e","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue that is impacting access to voicemail for Webex Calling Workspaces. Users attempting to access voicemails for Webex Calling Professional Workspaces are experiencing failures. The workspace extensions are inadvertently rejected at the voice portal, preventing access across multiple locations. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.","createTime":"2026-09-02T14:12:53Z","lastModifiedTime":"2026-09-02T14:12:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T16:01:54Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"79fc79a09b5911f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-18T23:06:42Z","lastModifiedTime":"2026-09-02T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815603, CHG0815604","startTime":"2026-09-02T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4c2cae40a6a411f1be3dcb367ccf780a","incidentId":"79fc79a09b5911f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T08:00:00Z","lastModifiedTime":"2026-09-02T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"62ee4780a67a11f1834c5317e7c1d52e","incidentId":"79fc79a09b5911f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-02T03:00:00Z","lastModifiedTime":"2026-09-02T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7a01f7e09b5911f19c3993046b985b88","incidentId":"79fc79a09b5911f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 02, 2026, 03:00 UTC\nComplete: Wednesday, September 02, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-18T23:06:42Z","lastModifiedTime":"2026-08-18T23:06:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"970ec91095d411f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T22:32:52Z","lastModifiedTime":"2026-09-02T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813666","startTime":"2026-09-02T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4bda96a0a6a411f1be3dcb367ccf780a","incidentId":"970ec91095d411f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T08:00:00Z","lastModifiedTime":"2026-09-02T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"012db010a67211f19c3993046b985b88","incidentId":"970ec91095d411f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-02T02:00:00Z","lastModifiedTime":"2026-09-02T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"97146e6095d411f1b8d75d44686f2b97","incidentId":"970ec91095d411f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, September 02, 2026, 02:00 UTC\nComplete: Wednesday, September 02, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T22:32:52Z","lastModifiedTime":"2026-08-25T13:21:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3587d290a60f11f1be3dcb367ccf780a","incidentName":"Webex Calling Emergency Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-09-01T14:12:47Z","lastModifiedTime":"2026-09-02T04:30:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0820465","startTime":"2026-09-01T23:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f5ab0390a68611f19c3993046b985b88","incidentId":"3587d290a60f11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T04:30:00Z","lastModifiedTime":"2026-09-02T04:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0cd067b0a65d11f19c3993046b985b88","incidentId":"3587d290a60f11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T23:30:00Z","lastModifiedTime":"2026-09-01T23:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"358d77e0a60f11f1be3dcb367ccf780a","incidentId":"3587d290a60f11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned an emergency maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nLondon and Frankfurt\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 23:30 UTC\nComplete: Wednesday, September 02, 2026, 04:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-09-01T14:12:47Z","lastModifiedTime":"2026-09-01T14:12:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T04:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e6c476509a8c11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-17T22:42:18Z","lastModifiedTime":"2026-09-02T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815600, CHG0815601, CHG0815602","startTime":"2026-09-01T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0191a200a67211f19c3993046b985b88","incidentId":"e6c476509a8c11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T02:00:00Z","lastModifiedTime":"2026-09-02T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b6a6c810a63f11f1b8d75d44686f2b97","incidentId":"e6c476509a8c11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T20:00:00Z","lastModifiedTime":"2026-09-01T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e6ca90d09a8c11f1834c5317e7c1d52e","incidentId":"e6c476509a8c11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 20:00 UTC\nComplete: Wednesday, September 02, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-17T22:42:18Z","lastModifiedTime":"2026-08-17T22:42:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3604bdf09a8e11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-17T22:51:40Z","lastModifiedTime":"2026-09-02T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815599","startTime":"2026-09-01T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3db1ff70a66111f19c3993046b985b88","incidentId":"3604bdf09a8e11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-02T00:00:00Z","lastModifiedTime":"2026-09-02T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"54d71570a63711f1b8d75d44686f2b97","incidentId":"3604bdf09a8e11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T19:00:00Z","lastModifiedTime":"2026-09-01T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"360a3c309a8e11f1b8d75d44686f2b97","incidentId":"3604bdf09a8e11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 19:00 UTC\nComplete: Wednesday, September 02, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-17T22:51:40Z","lastModifiedTime":"2026-08-17T23:23:08Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-02T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"6c036a409a8f11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-17T23:00:20Z","lastModifiedTime":"2026-09-01T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815598","startTime":"2026-09-01T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4934abf0a64c11f1834c5317e7c1d52e","incidentId":"6c036a409a8f11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-01T21:30:00Z","lastModifiedTime":"2026-09-01T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6069ee90a62211f1be3dcb367ccf780a","incidentId":"6c036a409a8f11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T16:30:00Z","lastModifiedTime":"2026-09-01T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6c0984c09a8f11f1b8d75d44686f2b97","incidentId":"6c036a409a8f11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 16:30 UTC\nComplete: Tuesday, September 01, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-17T23:00:20Z","lastModifiedTime":"2026-08-17T23:00:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"94db3c809a9011f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-17T23:08:38Z","lastModifiedTime":"2026-09-01T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815597","startTime":"2026-09-01T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f3210550a62e11f19c3993046b985b88","incidentId":"94db3c809a9011f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-01T18:00:00Z","lastModifiedTime":"2026-09-01T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0a4223b0a60511f19c3993046b985b88","incidentId":"94db3c809a9011f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T13:00:00Z","lastModifiedTime":"2026-09-01T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"94e0e1d09a9011f1b8d75d44686f2b97","incidentId":"94db3c809a9011f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 13:00 UTC\nComplete: Tuesday, September 01, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-17T23:08:38Z","lastModifiedTime":"2026-08-17T23:08:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"12f95b30a26e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-27T23:21:47Z","lastModifiedTime":"2026-09-01T17:30:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819099","startTime":"2026-09-01T13:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c22f40f0a62a11f1b8d75d44686f2b97","incidentId":"12f95b30a26e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-01T17:30:00Z","lastModifiedTime":"2026-09-01T17:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3b1b08e0a60911f1be3dcb367ccf780a","incidentId":"12f95b30a26e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T13:30:00Z","lastModifiedTime":"2026-09-01T13:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"12ff2790a26e11f19c3993046b985b88","incidentId":"12f95b30a26e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 13:30 UTC\nComplete: Tuesday, September 01, 2026, 17:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-27T23:21:47Z","lastModifiedTime":"2026-08-27T23:21:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T17:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f5b289909a9111f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-17T23:18:30Z","lastModifiedTime":"2026-09-01T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815595","startTime":"2026-09-01T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"914a4dd0a62611f19c3993046b985b88","incidentId":"f5b289909a9111f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-01T17:00:00Z","lastModifiedTime":"2026-09-01T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a884c090a5fc11f1834c5317e7c1d52e","incidentId":"f5b289909a9111f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T12:00:00Z","lastModifiedTime":"2026-09-01T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f5b98e709a9111f1834c5317e7c1d52e","incidentId":"f5b289909a9111f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 12:00 UTC\nComplete: Tuesday, September 01, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-17T23:18:30Z","lastModifiedTime":"2026-08-17T23:18:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2d437fb0a54911f1be3dcb367ccf780a","incidentName":"Webex Calling: Some Devices are not visible in Collaboration Control Hub","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-31T14:35:13Z","lastModifiedTime":"2026-09-01T16:09:27Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016361","incidentNumber":"INC0056818","componentIdList":["8f840ac046ae11e9bf1a5374f1f8abd3","78783b3046ae11e98e97197dc746beeb","c3f4e09046ae11e9bf1a5374f1f8abd3","d2cffa5046ae11e98e97197dc746beeb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-31T14:35:13Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"81aafde0a61f11f1be3dcb367ccf780a","incidentId":"2d437fb0a54911f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-09-01T16:09:27Z","lastModifiedTime":"2026-09-01T16:09:27Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f3a10570a55711f1be3dcb367ccf780a","incidentId":"2d437fb0a54911f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and is monitoring recovery. Device visibility has been restored for most affected instances, and some affected device listings may take up to 24 hours to fully reappear as backend refresh processes complete.\n\nWe appreciate your patience while we addressed this service incident.\n","createTime":"2026-08-31T16:20:59Z","lastModifiedTime":"2026-08-31T16:20:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bddc2340a55511f1b8d75d44686f2b97","incidentId":"2d437fb0a54911f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work toward full restoration of device visibility and management in Collaboration Control Hub. We are monitoring progress closely and will provide the next update in four hours, or sooner if more information becomes available.\n\nThank you for your continued patience as we work to resolve this incident.","createTime":"2026-08-31T16:05:10Z","lastModifiedTime":"2026-08-31T16:05:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ae204010a54d11f1b8d75d44686f2b97","incidentId":"2d437fb0a54911f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue in Collaboration Control Hub affecting the ability to view or manage ATA, VG, and DECT devices. Calling services and device registrations remain operational, and the impact is currently limited to device visibility and management. Engineering is working to restore normal access to affected device information in Control Hub.\n\nWe will provide the next update within 1 hour, or sooner if new information becomes available.\n\nThank you for your patience while we work to address this service incident.","createTime":"2026-08-31T15:07:27Z","lastModifiedTime":"2026-08-31T16:26:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"eae35a40a54911f19c3993046b985b88","incidentId":"2d437fb0a54911f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue within Collaboration Control Hub that is affecting the ability to view or manage ATA, VG, and DECT devices. Please be assured that while device visibility in the portal is impacted, Webex Calling services and device registrations remain fully functional. We are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.","createTime":"2026-08-31T14:40:31Z","lastModifiedTime":"2026-08-31T14:49:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T16:09:27Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8fc9e980a26f11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: September 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-27T23:32:26Z","lastModifiedTime":"2026-09-01T08:30:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819097","startTime":"2026-09-01T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"524ca200a5df11f1be3dcb367ccf780a","incidentId":"8fc9e980a26f11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-01T08:30:00Z","lastModifiedTime":"2026-09-01T08:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"388e7290a5b111f1834c5317e7c1d52e","incidentId":"8fc9e980a26f11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-09-01T03:00:00Z","lastModifiedTime":"2026-09-01T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8fcf67c0a26f11f1b8d75d44686f2b97","incidentId":"8fc9e980a26f11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, September 01, 2026, 03:00 UTC\nComplete: Tuesday, September 01, 2026, 08:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-27T23:32:26Z","lastModifiedTime":"2026-08-27T23:32:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T08:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"721c3a20a27211f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 31, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-27T23:53:04Z","lastModifiedTime":"2026-09-01T04:30:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0819094","startTime":"2026-08-31T23:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cb3d24e0a5bd11f19c3993046b985b88","incidentId":"721c3a20a27211f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-09-01T04:30:00Z","lastModifiedTime":"2026-09-01T04:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e260db50a59311f19c3993046b985b88","incidentId":"721c3a20a27211f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-31T23:30:00Z","lastModifiedTime":"2026-08-31T23:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"722317f0a27211f19c3993046b985b88","incidentId":"721c3a20a27211f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt and London\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, August 31, 2026, 23:30 UTC\nComplete: Tuesday, September 01, 2026, 04:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted. \n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-27T23:53:05Z","lastModifiedTime":"2026-08-27T23:53:05Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-09-01T04:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4684c380a56211f1be3dcb367ccf780a","incidentName":"Gateway and Solutions: Some users may be unable to start Instant Connect meetings","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-31T17:34:53Z","lastModifiedTime":"2026-08-31T18:48:11Z","deleted":false,"locations":null,"regions":["N. America (East)","N. America (West)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016364 ","incidentNumber":"INC0056822","componentIdList":["ed1ce2a0a56111f1834c5317e7c1d52e","e0b20590a56111f1be3dcb367ccf780a"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-31T17:34:53Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"83b87170a56c11f1b8d75d44686f2b97","incidentId":"4684c380a56211f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-31T18:48:11Z","lastModifiedTime":"2026-08-31T18:48:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2c7aa3e0a56911f1834c5317e7c1d52e","incidentId":"4684c380a56211f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-31T18:24:16Z","lastModifiedTime":"2026-08-31T18:24:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"21fa1c90a56711f19c3993046b985b88","incidentId":"4684c380a56211f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-31T18:09:39Z","lastModifiedTime":"2026-08-31T18:09:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"468b0510a56211f1be3dcb367ccf780a","incidentId":"4684c380a56211f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue where some users may be unable to start Instant Connect meetings in the Webex for Government environment. Affected users may receive an error when attempting to start a meeting. \n\nWe are working to restore the service and apologize for any inconvenience caused. ","createTime":"2026-08-31T17:34:53Z","lastModifiedTime":"2026-08-31T17:34:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-31T18:48:11Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e9143940984811f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-15T01:30:34Z","lastModifiedTime":"2026-08-25T13:12:13Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815612, CHG0815623","startTime":"2026-08-26T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"969bf0e0a08611f1be3dcb367ccf780a","incidentId":"e9143940984811f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-25T13:12:13Z","lastModifiedTime":"2026-08-25T13:12:13Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e91a05a0984811f1be3dcb367ccf780a","incidentId":"e9143940984811f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 26, 2026, 13:00 UTC\nComplete: Wednesday, August 26, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-15T01:30:34Z","lastModifiedTime":"2026-08-15T01:30:34Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-25T13:12:13Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b4d64200984211f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-15T00:46:09Z","lastModifiedTime":"2026-08-25T13:10:52Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815609, CHG0815618, CHG0815620, CHG0815621","startTime":"2026-08-26T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"661ec370a08611f1834c5317e7c1d52e","incidentId":"b4d64200984211f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-25T13:10:52Z","lastModifiedTime":"2026-08-25T13:10:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b4dcd1b0984211f1be3dcb367ccf780a","incidentId":"b4d64200984211f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 26, 2026, 19:00 UTC\nComplete: Thursday, August 27, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-15T00:46:09Z","lastModifiedTime":"2026-08-15T00:46:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-25T13:10:52Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2014f3a0984711f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-15T01:17:47Z","lastModifiedTime":"2026-08-25T13:08:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815610, CHG0815616","startTime":"2026-08-26T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ffc79340a08511f1834c5317e7c1d52e","incidentId":"2014f3a0984711f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-25T13:08:00Z","lastModifiedTime":"2026-08-25T13:08:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"201a23c0984711f1b8d75d44686f2b97","incidentId":"2014f3a0984711f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 26, 2026, 12:00 UTC\nComplete: Wednesday, August 26, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-15T01:17:47Z","lastModifiedTime":"2026-08-15T01:17:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-25T13:08:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7a8f0170983f11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-15T00:23:03Z","lastModifiedTime":"2026-08-25T13:04:43Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815611, CHG0815622, CHG0815607, CHG0815608, CHG0815624, CHG0815807","startTime":"2026-08-26T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8a2b63f0a08511f1b8d75d44686f2b97","incidentId":"7a8f0170983f11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-25T13:04:43Z","lastModifiedTime":"2026-08-25T13:04:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7a956a10983f11f1b8d75d44686f2b97","incidentId":"7a8f0170983f11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 26, 2026, 21:00 UTC\nComplete: Thursday, August 27, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-15T00:23:03Z","lastModifiedTime":"2026-08-15T00:23:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-25T13:04:43Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8465faf0984411f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 27, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-15T00:59:07Z","lastModifiedTime":"2026-08-25T13:01:33Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815606, CHG0815614, CHG0815619","startTime":"2026-08-27T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"18da72e0a08511f1834c5317e7c1d52e","incidentId":"8465faf0984411f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-25T13:01:33Z","lastModifiedTime":"2026-08-25T13:01:33Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"846b5220984411f19c3993046b985b88","incidentId":"8465faf0984411f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 27, 2026, 02:00 UTC\nComplete: Thursday, August 27, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-15T00:59:07Z","lastModifiedTime":"2026-08-15T00:59:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-25T13:01:33Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0148c3a095d311f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T22:21:31Z","lastModifiedTime":"2026-08-25T10:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813658","startTime":"2026-08-25T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"bc1e6750a06b11f1b8d75d44686f2b97","incidentId":"0148c3a095d311f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-25T10:00:00Z","lastModifiedTime":"2026-08-25T10:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"adee2f00a02811f1b8d75d44686f2b97","incidentId":"0148c3a095d311f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-25T02:00:00Z","lastModifiedTime":"2026-08-25T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"014e900095d311f1834c5317e7c1d52e","incidentId":"0148c3a095d311f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 25, 2026, 02:00 UTC\nComplete: Tuesday, August 25, 2026, 10:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T22:21:31Z","lastModifiedTime":"2026-08-11T22:21:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-25T10:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b21ec9409b5a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-18T23:15:26Z","lastModifiedTime":"2026-08-24T12:31:48Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814327","startTime":"2026-08-28T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c66c8bb09fb711f1b8d75d44686f2b97","incidentId":"b21ec9409b5a11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:31:48Z","lastModifiedTime":"2026-08-24T12:31:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b2246e909b5a11f1be3dcb367ccf780a","incidentId":"b21ec9409b5a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 28, 2026, 02:00 UTC\nComplete: Friday, August 28, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-18T23:15:26Z","lastModifiedTime":"2026-08-18T23:15:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:31:48Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"bdfb9ba0977f11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-14T01:30:32Z","lastModifiedTime":"2026-08-24T12:30:44Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814364, CHG0814365","startTime":"2026-08-28T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a0bb58609fb711f1834c5317e7c1d52e","incidentId":"bdfb9ba0977f11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:30:44Z","lastModifiedTime":"2026-08-24T12:30:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"be016800977f11f1b8d75d44686f2b97","incidentId":"bdfb9ba0977f11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 28, 2026, 03:00 UTC\nComplete: Friday, August 28, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-14T01:30:32Z","lastModifiedTime":"2026-08-14T01:30:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:30:44Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c54efcc096ae11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 27, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-13T00:34:40Z","lastModifiedTime":"2026-08-24T12:28:48Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814361, CHG0814362, CHG0814363","startTime":"2026-08-27T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5b191cc09fb711f19c3993046b985b88","incidentId":"c54efcc096ae11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:28:48Z","lastModifiedTime":"2026-08-24T12:28:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c554f03096ae11f1834c5317e7c1d52e","incidentId":"c54efcc096ae11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 27, 2026, 20:00 UTC\nComplete: Friday, August 28, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-13T00:34:40Z","lastModifiedTime":"2026-08-13T00:34:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:28:48Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"5d6eff2096ad11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 27, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-13T00:24:36Z","lastModifiedTime":"2026-08-24T12:28:07Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814360","startTime":"2026-08-27T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"43213f809fb711f1be3dcb367ccf780a","incidentId":"5d6eff2096ad11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:28:07Z","lastModifiedTime":"2026-08-24T12:28:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5d74a47096ad11f1be3dcb367ccf780a","incidentId":"5d6eff2096ad11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 27, 2026, 19:00 UTC\nComplete: Friday, August 28, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-13T00:24:36Z","lastModifiedTime":"2026-08-13T00:24:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:28:07Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"304b2b5096ac11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 27, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-13T00:16:11Z","lastModifiedTime":"2026-08-24T12:24:24Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814359","startTime":"2026-08-27T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"be0021e09fb611f1b8d75d44686f2b97","incidentId":"304b2b5096ac11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:24:24Z","lastModifiedTime":"2026-08-24T12:24:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3050a99096ac11f1834c5317e7c1d52e","incidentId":"304b2b5096ac11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 27, 2026, 16:30 UTC\nComplete: Thursday, August 27, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-13T00:16:11Z","lastModifiedTime":"2026-08-13T00:16:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:24:24Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7cd53e8096ab11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 27, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-13T00:11:10Z","lastModifiedTime":"2026-08-24T12:23:51Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814358","startTime":"2026-08-27T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a9fd73a09fb611f19c3993046b985b88","incidentId":"7cd53e8096ab11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:23:51Z","lastModifiedTime":"2026-08-24T12:23:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7cdabcc096ab11f1b8d75d44686f2b97","incidentId":"7cd53e8096ab11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 27, 2026, 13:00 UTC\nComplete: Thursday, August 27, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-13T00:11:10Z","lastModifiedTime":"2026-08-13T00:11:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:23:51Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"22f9348096aa11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 27, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-13T00:01:30Z","lastModifiedTime":"2026-08-24T12:23:28Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814351","startTime":"2026-08-27T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9c62c9209fb611f1be3dcb367ccf780a","incidentId":"22f9348096aa11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:23:28Z","lastModifiedTime":"2026-08-24T12:23:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"22ff761096aa11f1834c5317e7c1d52e","incidentId":"22f9348096aa11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 27, 2026, 12:00 UTC\nComplete: Thursday, August 27, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-13T00:01:30Z","lastModifiedTime":"2026-08-13T00:01:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:23:28Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"efeace9095dd11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T23:39:47Z","lastModifiedTime":"2026-08-24T12:22:06Z","deleted":false,"locations":null,"regions":["Canada","N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814336, CHG0814337","startTime":"2026-08-26T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6b8812609fb611f1b8d75d44686f2b97","incidentId":"efeace9095dd11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:22:06Z","lastModifiedTime":"2026-08-24T12:22:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"efefd7a095dd11f1b8d75d44686f2b97","incidentId":"efeace9095dd11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 26, 2026, 03:00 UTC\nComplete: Wednesday, August 26, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T23:39:47Z","lastModifiedTime":"2026-08-11T23:39:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:22:06Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8edf522095dc11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T23:29:54Z","lastModifiedTime":"2026-08-24T12:18:21Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814333, CHG0814334, CHG0814335","startTime":"2026-08-25T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e5ce5e409fb511f1be3dcb367ccf780a","incidentId":"8edf522095dc11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:18:21Z","lastModifiedTime":"2026-08-24T12:18:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8ee51e8095dc11f1be3dcb367ccf780a","incidentId":"8edf522095dc11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 25, 2026, 20:00 UTC\nComplete: Wednesday, August 26, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T23:29:54Z","lastModifiedTime":"2026-08-11T23:29:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:18:21Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a43cd24095d811f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T23:01:52Z","lastModifiedTime":"2026-08-24T12:17:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814331","startTime":"2026-08-25T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b53cbe709fb511f1b8d75d44686f2b97","incidentId":"a43cd24095d811f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:17:00Z","lastModifiedTime":"2026-08-24T12:17:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a442779095d811f1be3dcb367ccf780a","incidentId":"a43cd24095d811f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 25, 2026, 16:30 UTC\nComplete: Tuesday, August 25, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T23:01:52Z","lastModifiedTime":"2026-08-11T23:01:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:17:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a100b2b095db11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T23:23:15Z","lastModifiedTime":"2026-08-24T12:16:28Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814332","startTime":"2026-08-25T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a276d5f09fb511f1834c5317e7c1d52e","incidentId":"a100b2b095db11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:16:28Z","lastModifiedTime":"2026-08-24T12:16:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a1067f1095db11f1b8d75d44686f2b97","incidentId":"a100b2b095db11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 25, 2026, 19:00 UTC\nComplete: Wednesday, August 26, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T23:23:15Z","lastModifiedTime":"2026-08-11T23:23:15Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:16:28Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e93153a095d611f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T22:49:29Z","lastModifiedTime":"2026-08-24T12:09:38Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814330","startTime":"2026-08-25T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ade399609fb411f1b8d75d44686f2b97","incidentId":"e93153a095d611f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:09:38Z","lastModifiedTime":"2026-08-24T12:09:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e936aad095d611f1b8d75d44686f2b97","incidentId":"e93153a095d611f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 25, 2026, 13:00 UTC\nComplete: Tuesday, August 25, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T22:49:29Z","lastModifiedTime":"2026-08-11T22:49:29Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:09:38Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e2aedf8095d511f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-11T22:42:08Z","lastModifiedTime":"2026-08-24T12:08:12Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814329","startTime":"2026-08-25T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7a98cd009fb411f1b8d75d44686f2b97","incidentId":"e2aedf8095d511f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-24T12:08:12Z","lastModifiedTime":"2026-08-24T12:08:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e2b45dc095d511f1b8d75d44686f2b97","incidentId":"e2aedf8095d511f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 25, 2026, 12:00 UTC\nComplete: Tuesday, August 25, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-11T22:42:08Z","lastModifiedTime":"2026-08-11T22:42:08Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T12:08:12Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"07a26de09b1511f1834c5317e7c1d52e","incidentName":"Webex Meetings: Virginia Data Center Extended Service Maintenance: August 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-18T14:56:44Z","lastModifiedTime":"2026-08-24T07:00:00Z","deleted":false,"locations":null,"regions":["N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["a8790b506f9511efa9da2fa9f59cf02c","be00bdf0247411eeb41ab75c339e8af9"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812017","startTime":"2026-08-22T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6c5ee3d09f8911f1b8d75d44686f2b97","incidentId":"07a26de09b1511f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-24T07:00:00Z","lastModifiedTime":"2026-08-24T07:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2ea3cfa09dcd11f1b8d75d44686f2b97","incidentId":"07a26de09b1511f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-22T02:00:00Z","lastModifiedTime":"2026-08-22T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"07aaab409b1511f1834c5317e7c1d52e","incidentId":"07a26de09b1511f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has scheduled an extended maintenance window to support ongoing service maintenance for Webex Meeting Services. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 21, 2026, 07:00 PM PDT (UTC-7)\nComplete: Monday, August 24, 2026, 12:00 AM PDT (UTC-7)\n\nSites recently upgraded to a new version may be reverted to the previous version during the maintenance window. The new version will be made available again at the end of maintenance. Also, any sites that had a previously communicated upgrade scheduled during this maintenance window will see their upgrades after this maintenance is completed. \n\n<strong>-- User Experience --</strong>\nDuring the maintenance window, hosts and participants may experience the following service impacts: \n\n-NBR Recording: NBR Recording WILL be available during the maintenance period, but processing and availability of those new Network Based Recordings will be delayed for up to 24 hours after the maintenance is completed. \n\n-NBR Playback/Download: Recordings that were made prior to this maintenance WILL NOT be available during this maintenance.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com. \n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-18T14:56:45Z","lastModifiedTime":"2026-08-22T02:45:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-24T07:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ac035f309ed911f19c3993046b985b88","incidentName":"Dedicated Instance/UCM Cloud: Connectivity failures with proxy server 69.168.16.27","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-23T10:01:55Z","lastModifiedTime":"2026-08-24T12:56:31Z","deleted":false,"locations":null,"regions":["N. 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The issue is now resolved.","createTime":"2026-08-23T15:22:49Z","lastModifiedTime":"2026-08-23T15:22:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0a1bac209f0311f1b8d75d44686f2b97","incidentId":"ac035f309ed911f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering deployed a fix and services are now fully operational.\n\nWe will continue to monitor to ensure service stability","createTime":"2026-08-23T14:58:02Z","lastModifiedTime":"2026-08-23T14:58:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f38d78609eff11f19c3993046b985b88","incidentId":"ac035f309ed911f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-23T14:35:56Z","lastModifiedTime":"2026-08-23T14:35:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ac0952a09ed911f19c3993046b985b88","incidentId":"ac035f309ed911f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating connectivity issues with proxy server 69.168.16.27. The impact includes licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub. \n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.\"","createTime":"2026-08-23T10:01:55Z","lastModifiedTime":"2026-08-23T10:01:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-23T15:22:49Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9811c7409d8111f1be3dcb367ccf780a","incidentName":"Webex Dedicated Instance: Users may experience phone registration failures","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-21T16:58:55Z","lastModifiedTime":"2026-08-21T22:26:49Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-21T22:26:49Z","lastModifiedTime":"2026-08-21T22:26:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"069437909d9911f1be3dcb367ccf780a","incidentId":"9811c7409d8111f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"After further review engineering determined services are now healthy and stable.\n\nWe are currently performing health checks and at this time and will continue to monitor the services to ensure continuity.","createTime":"2026-08-21T19:46:39Z","lastModifiedTime":"2026-08-21T19:46:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"02c8aa409d9111f1834c5317e7c1d52e","incidentId":"9811c7409d8111f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering continues to actively investigate the issue where some users may experience phone registration failures in the US region. During the ongoing investigation, Engineering has identified that the issue is also impacting users in the EMEA, APAC, and ANZ regions. We will provide the next update in four hours or sooner if new information becomes available.\n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.","createTime":"2026-08-21T18:49:16Z","lastModifiedTime":"2026-08-21T18:49:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1d6d95309d8811f1b8d75d44686f2b97","incidentId":"9811c7409d8111f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering continues to investigate an issue where some users may experience phone registration failures in the US region. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.","createTime":"2026-08-21T17:45:36Z","lastModifiedTime":"2026-08-21T17:45:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"98176c909d8111f1be3dcb367ccf780a","incidentId":"9811c7409d8111f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue where some users may experience phone registration failures in the US region. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe appreciate your patience while we address this issue and apologize for any inconvenience this may cause.\n","createTime":"2026-08-21T16:58:55Z","lastModifiedTime":"2026-08-21T16:58:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T22:26:49Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"99067df09d7511f1b8d75d44686f2b97","incidentName":"Webex Calling Emergency Service Maintenance: August 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-21T15:33:02Z","lastModifiedTime":"2026-08-21T18:20:35Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-08-21T18:20:35Z","lastModifiedTime":"2026-08-21T18:20:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"990dd0f09d7511f1b8d75d44686f2b97","incidentId":"99067df09d7511f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Saturday, August 22, 2026, 03:00 UTC\nComplete: Saturday, August 22, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-21T15:33:02Z","lastModifiedTime":"2026-08-21T15:33:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T18:20:35Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"933bd2f0920111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-07T01:44:48Z","lastModifiedTime":"2026-08-21T17:03:30Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-07T01:44:48Z","lastModifiedTime":"2026-08-07T01:44:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T17:03:30Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a443ae109d4111f1b8d75d44686f2b97","incidentName":"Webex Contact Center: Campaign call failures for users in EU regions","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-21T09:21:07Z","lastModifiedTime":"2026-08-21T09:46:45Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016325","incidentNumber":"INC0056747","componentIdList":["af3f7520a20111eaa3537f6c45bf07df","1d6e1790a20211eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-21T09:21:07Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"38adbb109d4511f1b8d75d44686f2b97","incidentId":"a443ae109d4111f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable. The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-21T09:46:45Z","lastModifiedTime":"2026-08-21T09:46:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a66432309d4311f1834c5317e7c1d52e","incidentId":"a443ae109d4111f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored for all regions.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-21T09:35:30Z","lastModifiedTime":"2026-08-21T09:35:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a3d0f9a09d4211f1be3dcb367ccf780a","incidentId":"a443ae109d4111f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-21T09:28:16Z","lastModifiedTime":"2026-08-21T09:28:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a449efa09d4111f1b8d75d44686f2b97","incidentId":"a443ae109d4111f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting Webex Contact Center users utilising campaign calls in EU region. Webex Contact Center users may experience failures utilising campaign calls.\n\nWe are working to restore the service as soon as possible and apologize for any inconvenience this may cause.","createTime":"2026-08-21T09:21:07Z","lastModifiedTime":"2026-08-21T09:21:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T09:46:45Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b8ee96209d3411f19c3993046b985b88","incidentName":"Webex : Multiple services impacted in EU region","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-21T07:48:39Z","lastModifiedTime":"2026-08-21T09:34:21Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016324","incidentNumber":"INC0056740","componentIdList":["9b98636046ae11e98e97197dc746beeb","efdb38d0a20111eaa9f2ad9f1b0333fd","7ee1a610b88211edbf35f54fceab16e3","1d6e1790a20211eaa9f2ad9f1b0333fd","7878d77046ae11e98e97197dc746beeb","af3f7520a20111eaa3537f6c45bf07df","09e6269046af11e98e97197dc746beeb","950b94d02ab711eeb9af59a866740b45","78783b3046ae11e98e97197dc746beeb","e644c07046ae11e98e97197dc746beeb","f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb","15e0aee0c28711e8b87a2b7de57ea3ca"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-21T07:48:39Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7d1629109d4311f1b8d75d44686f2b97","incidentId":"b8ee96209d3411f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable. The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-21T09:34:21Z","lastModifiedTime":"2026-08-21T09:34:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e89ee4609d3911f1834c5317e7c1d52e","incidentId":"b8ee96209d3411f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored for all regions.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-21T08:25:46Z","lastModifiedTime":"2026-08-21T08:25:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3f2ea6609d3711f19c3993046b985b88","incidentId":"b8ee96209d3411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has further investigated and identified the ongoing impacts. Webex Contact Center users may experience failures with webRTC registrations, operations and agent call login failures. Some administrators may experience failures signing to Webex Control Hub. Users may experience Webex meeting site and App login failures. Users may experience failures with admin batch update and email services. Some users may experience failures performing recording download/playback.\n\nWe will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-21T08:06:43Z","lastModifiedTime":"2026-08-21T08:06:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b8f39f309d3411f19c3993046b985b88","incidentId":"b8ee96209d3411f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting multiple services in EU region. Some users may have experienced intermittent video call join failures, in meeting services like roster , calendar and mute/unmute functionalities and issues with IVR services between 06:38 - 07:11 UTC.\n\nIssue has been resurfaced impacting multiple services and is still being investigated.\n\nWe are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available apologize for any inconvenience this may cause.","createTime":"2026-08-21T07:48:39Z","lastModifiedTime":"2026-08-21T07:48:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T09:34:21Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"14592d80920011f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-07T01:34:06Z","lastModifiedTime":"2026-08-21T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812735","startTime":"2026-08-21T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4ed8c5609d3611f19c3993046b985b88","incidentId":"14592d80920011f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-21T08:00:00Z","lastModifiedTime":"2026-08-21T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"042e01b09d0411f19c3993046b985b88","incidentId":"14592d80920011f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-21T02:00:00Z","lastModifiedTime":"2026-08-21T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"145ef9e0920011f1be3dcb367ccf780a","incidentId":"14592d80920011f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 21, 2026, 02:00 UTC\nComplete: Friday, August 21, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.\n","createTime":"2026-08-07T01:34:06Z","lastModifiedTime":"2026-08-07T01:34:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"34da05b0912f11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 20, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T00:38:56Z","lastModifiedTime":"2026-08-21T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812769, CHG0812770, CHG0812771","startTime":"2026-08-20T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"04a331b09d0411f19c3993046b985b88","incidentId":"34da05b0912f11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-21T02:00:00Z","lastModifiedTime":"2026-08-21T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b9a608409cd111f1be3dcb367ccf780a","incidentId":"34da05b0912f11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-20T20:00:00Z","lastModifiedTime":"2026-08-20T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"34dfab00912f11f19c3993046b985b88","incidentId":"34da05b0912f11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 20, 2026, 20:00 UTC\nComplete: Friday, August 21, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T00:38:56Z","lastModifiedTime":"2026-08-06T00:38:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7a831490912e11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 20, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T00:33:43Z","lastModifiedTime":"2026-08-21T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812767","startTime":"2026-08-20T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"40bc63309cf311f1834c5317e7c1d52e","incidentId":"7a831490912e11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-21T00:00:00Z","lastModifiedTime":"2026-08-21T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"57cdca209cc911f19c3993046b985b88","incidentId":"7a831490912e11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-20T19:00:00Z","lastModifiedTime":"2026-08-20T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7a88e0f0912e11f1b8d75d44686f2b97","incidentId":"7a831490912e11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 20, 2026, 19:00 UTC\nComplete: Friday, August 21, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T00:33:43Z","lastModifiedTime":"2026-08-06T00:33:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-21T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"86125420912d11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 20, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T00:26:53Z","lastModifiedTime":"2026-08-20T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812762","startTime":"2026-08-20T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4c3ffa109cde11f19c3993046b985b88","incidentId":"86125420912d11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-20T21:30:00Z","lastModifiedTime":"2026-08-20T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"636c63109cb411f19c3993046b985b88","incidentId":"86125420912d11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-20T16:30:00Z","lastModifiedTime":"2026-08-20T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"86190ae0912d11f19c3993046b985b88","incidentId":"86125420912d11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 20, 2026, 16:30 UTC\nComplete: Thursday, August 20, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T00:26:53Z","lastModifiedTime":"2026-08-06T00:26:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"afcc3b40912911f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 20, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-05T23:59:25Z","lastModifiedTime":"2026-08-20T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812747","startTime":"2026-08-20T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f61a52109cc011f1be3dcb367ccf780a","incidentId":"afcc3b40912911f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-20T18:00:00Z","lastModifiedTime":"2026-08-20T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0d477e609c9711f1834c5317e7c1d52e","incidentId":"afcc3b40912911f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-20T13:00:00Z","lastModifiedTime":"2026-08-20T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"afd1e090912911f1834c5317e7c1d52e","incidentId":"afcc3b40912911f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 20, 2026, 13:00 UTC\nComplete: Thursday, August 20, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-05T23:59:25Z","lastModifiedTime":"2026-08-05T23:59:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":"Webex Calling: Some Devices are displaying incorrect status in Webex Control Hub","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-20T12:19:39Z","lastModifiedTime":"2026-08-20T17:03:06Z","deleted":false,"locations":null,"regions":["Canada","EMEA","APAC","South America","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016320 ","incidentNumber":"INC0056734","componentIdList":["8f840ac046ae11e9bf1a5374f1f8abd3","78783b3046ae11e98e97197dc746beeb","c3f4e09046ae11e9bf1a5374f1f8abd3","d2cffa5046ae11e98e97197dc746beeb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-20T12:19:39Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"03a565d09cb911f1834c5317e7c1d52e","incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable. The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-20T17:03:06Z","lastModifiedTime":"2026-08-20T17:03:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f38434509cb411f1b8d75d44686f2b97","incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored for all regions. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-20T16:34:01Z","lastModifiedTime":"2026-08-20T16:34:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8b1488909cad11f1b8d75d44686f2b97","incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work towards mitigation and restoration, affected services have been restored for ANZ and EUN regions. We will provide the next update in four hours or sooner if new information becomes available.\n\nWe will continue to monitor and work on restoring the remaining affected regions. We apologize for the inconvenience this has caused.","createTime":"2026-08-20T15:41:00Z","lastModifiedTime":"2026-08-20T22:20:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dd1de3a09ca011f1834c5317e7c1d52e","incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Our engineers continue to work to restore services. We will provide the next update in four hours or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-20T14:10:14Z","lastModifiedTime":"2026-08-20T14:10:14Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6bbd5bd09c9811f19c3993046b985b88","incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-20T13:09:48Z","lastModifiedTime":"2026-08-20T14:39:33Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6a7094b09c9111f1be3dcb367ccf780a","incidentId":"6a6a7a309c9111f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue which may cause some Webex Calling devices to display an incorrect status in Webex Control Hub for Webex Calling Wholesale administrators. Calling functionality remains unaffected. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working to restore the service and apologize for any inconvenience this may cause. ","createTime":"2026-08-20T12:19:39Z","lastModifiedTime":"2026-08-20T13:20:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T17:03:06Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b76e8930912811f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 20, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-05T23:52:28Z","lastModifiedTime":"2026-08-20T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812746","startTime":"2026-08-20T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"945ceef09cb811f1b8d75d44686f2b97","incidentId":"b76e8930912811f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-20T17:00:00Z","lastModifiedTime":"2026-08-20T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ab74e5909c8e11f1834c5317e7c1d52e","incidentId":"b76e8930912811f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-20T12:00:00Z","lastModifiedTime":"2026-08-20T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b774a3b0912811f1834c5317e7c1d52e","incidentId":"b76e8930912811f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 20, 2026, 12:00 UTC\nComplete: Thursday, August 20, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-05T23:52:28Z","lastModifiedTime":"2026-08-05T23:52:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"05737ea092bf11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 20, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-08T00:20:55Z","lastModifiedTime":"2026-08-20T09:00:00Z","deleted":false,"locations":null,"regions":["Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814342, CHG0814344","startTime":"2026-08-20T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"863a72409c7511f1b8d75d44686f2b97","incidentId":"05737ea092bf11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-20T09:00:00Z","lastModifiedTime":"2026-08-20T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d9d420309c3a11f19c3993046b985b88","incidentId":"05737ea092bf11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-20T02:00:00Z","lastModifiedTime":"2026-08-20T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"05794b0092bf11f1be3dcb367ccf780a","incidentId":"05737ea092bf11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nCanada\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 20, 2026, 02:00 UTC\nComplete: Thursday, August 20, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-08T00:20:55Z","lastModifiedTime":"2026-08-19T16:23:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8d30529092bb11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 19, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-07T23:56:05Z","lastModifiedTime":"2026-08-20T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814343, CHG0814352, CHG0814340, CHG0814345, CHG0814347, CHG0814353","startTime":"2026-08-19T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3b97c4e09c4311f19c3993046b985b88","incidentId":"8d30529092bb11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-20T03:00:00Z","lastModifiedTime":"2026-08-20T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f0f824c09c1011f1b8d75d44686f2b97","incidentId":"8d30529092bb11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-19T21:00:00Z","lastModifiedTime":"2026-08-19T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8d35f7e092bb11f19c3993046b985b88","incidentId":"8d30529092bb11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 19, 2026, 21:00 UTC\nComplete: Thursday, August 20, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-07T23:56:05Z","lastModifiedTime":"2026-08-07T23:56:05Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7f03b66092bd11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 19, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-08T00:10:00Z","lastModifiedTime":"2026-08-20T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814348, CHG0814349, CHG0814355, CHG0814357","startTime":"2026-08-19T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"164005909c2a11f1b8d75d44686f2b97","incidentId":"7f03b66092bd11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-20T00:00:00Z","lastModifiedTime":"2026-08-20T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2d7ac6709c0011f19c3993046b985b88","incidentId":"7f03b66092bd11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-19T19:00:00Z","lastModifiedTime":"2026-08-19T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7f08e68092bd11f1b8d75d44686f2b97","incidentId":"7f03b66092bd11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 19, 2026, 19:00 UTC\nComplete: Thursday, August 20, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-08T00:10:00Z","lastModifiedTime":"2026-08-08T00:10:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-20T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"80901b6092c011f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 19, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-08T00:31:31Z","lastModifiedTime":"2026-08-19T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814350, CHG0814354","startTime":"2026-08-19T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2dc6eaa09c0011f19c3993046b985b88","incidentId":"80901b6092c011f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-19T19:00:00Z","lastModifiedTime":"2026-08-19T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e2ddbe609bcd11f19c3993046b985b88","incidentId":"80901b6092c011f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-19T13:00:00Z","lastModifiedTime":"2026-08-19T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8095e7c092c011f1b8d75d44686f2b97","incidentId":"80901b6092c011f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 19, 2026, 13:00 UTC\nComplete: Wednesday, August 19, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-08T00:31:31Z","lastModifiedTime":"2026-08-08T00:31:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-19T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"022adbf092c211f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 19, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-08T00:42:18Z","lastModifiedTime":"2026-08-19T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0814341, CHG0814356","startTime":"2026-08-19T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cbb462a09bf711f1be3dcb367ccf780a","incidentId":"022adbf092c211f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-19T18:00:00Z","lastModifiedTime":"2026-08-19T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"810de4b09bc511f19c3993046b985b88","incidentId":"022adbf092c211f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-19T12:00:00Z","lastModifiedTime":"2026-08-19T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0230814092c211f1be3dcb367ccf780a","incidentId":"022adbf092c211f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 19, 2026, 12:00 UTC\nComplete: Wednesday, August 19, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-08T00:42:18Z","lastModifiedTime":"2026-08-08T00:42:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-19T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"aea2b070905a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 19, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-04T23:17:37Z","lastModifiedTime":"2026-08-19T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812744, CHG0812745","startTime":"2026-08-19T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f9ff79009ba311f1b8d75d44686f2b97","incidentId":"aea2b070905a11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-19T08:00:00Z","lastModifiedTime":"2026-08-19T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1128adb09b7a11f1be3dcb367ccf780a","incidentId":"aea2b070905a11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-19T03:00:00Z","lastModifiedTime":"2026-08-19T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"aea8caf0905a11f1be3dcb367ccf780a","incidentId":"aea2b070905a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 19, 2026, 03:00 UTC\nComplete: Wednesday, August 19, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-04T23:17:37Z","lastModifiedTime":"2026-08-04T23:17:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-19T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4b92c7b0913911f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T01:51:09Z","lastModifiedTime":"2026-08-19T04:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813660, CHG0813661, CHG0813662","startTime":"2026-08-18T22:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"72f4b6d09b8211f19c3993046b985b88","incidentId":"4b92c7b0913911f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-19T04:00:00Z","lastModifiedTime":"2026-08-19T04:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"284734009b5011f1be3dcb367ccf780a","incidentId":"4b92c7b0913911f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T22:00:00Z","lastModifiedTime":"2026-08-18T22:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4b98e230913911f19c3993046b985b88","incidentId":"4b92c7b0913911f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 22:00 UTC\nComplete: Wednesday, August 19, 2026, 04:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T01:51:09Z","lastModifiedTime":"2026-08-06T01:51:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-19T04:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ce8b0a708f8f11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-03T23:05:23Z","lastModifiedTime":"2026-08-19T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812741, CHG0812742, CHG0812743","startTime":"2026-08-18T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"af677a009b7111f19c3993046b985b88","incidentId":"ce8b0a708f8f11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-19T02:00:00Z","lastModifiedTime":"2026-08-19T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"64dd84c09b3f11f1b8d75d44686f2b97","incidentId":"ce8b0a708f8f11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T20:00:00Z","lastModifiedTime":"2026-08-18T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ce9173108f8f11f1be3dcb367ccf780a","incidentId":"ce8b0a708f8f11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 20:00 UTC\nComplete: Wednesday, August 19, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-03T23:05:23Z","lastModifiedTime":"2026-08-03T23:05:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-19T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f0036b808f8e11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-03T22:59:10Z","lastModifiedTime":"2026-08-19T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812740","startTime":"2026-08-18T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ebd5d0609b6011f19c3993046b985b88","incidentId":"f0036b808f8e11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-19T00:00:00Z","lastModifiedTime":"2026-08-19T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0306f4509b3711f19c3993046b985b88","incidentId":"f0036b808f8e11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T19:00:00Z","lastModifiedTime":"2026-08-18T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f00910d08f8e11f1b8d75d44686f2b97","incidentId":"f0036b808f8e11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 19:00 UTC\nComplete: Wednesday, August 19, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-03T22:59:10Z","lastModifiedTime":"2026-08-03T22:59:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-19T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"08aa91008f8e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-03T22:52:41Z","lastModifiedTime":"2026-08-18T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812739","startTime":"2026-08-18T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f77924409b4b11f1834c5317e7c1d52e","incidentId":"08aa91008f8e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-18T21:30:00Z","lastModifiedTime":"2026-08-18T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0e9a1b909b2211f1be3dcb367ccf780a","incidentId":"08aa91008f8e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T16:30:00Z","lastModifiedTime":"2026-08-18T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"08ac8cd08f8e11f19c3993046b985b88","incidentId":"08aa91008f8e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 16:30 UTC\nComplete: Tuesday, August 18, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-03T22:52:41Z","lastModifiedTime":"2026-08-03T22:52:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-18T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b3d378508f8c11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-03T22:43:10Z","lastModifiedTime":"2026-08-18T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812738","startTime":"2026-08-18T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a14683f09b2e11f19c3993046b985b88","incidentId":"b3d378508f8c11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-18T18:00:00Z","lastModifiedTime":"2026-08-18T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b870f1209b0411f1b8d75d44686f2b97","incidentId":"b3d378508f8c11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T13:00:00Z","lastModifiedTime":"2026-08-18T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b3da08008f8c11f1834c5317e7c1d52e","incidentId":"b3d378508f8c11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 13:00 UTC\nComplete: Tuesday, August 18, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-03T22:43:10Z","lastModifiedTime":"2026-08-03T22:43:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-18T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"d1f3adb08f8b11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-03T22:36:51Z","lastModifiedTime":"2026-08-18T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812737","startTime":"2026-08-18T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3f8661b09b2611f19c3993046b985b88","incidentId":"d1f3adb08f8b11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-18T17:00:00Z","lastModifiedTime":"2026-08-18T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"56a9a2f09afc11f1be3dcb367ccf780a","incidentId":"d1f3adb08f8b11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T12:00:00Z","lastModifiedTime":"2026-08-18T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d1f5f7a08f8b11f1834c5317e7c1d52e","incidentId":"d1f3adb08f8b11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 12:00 UTC\nComplete: Tuesday, August 18, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-03T22:36:51Z","lastModifiedTime":"2026-08-03T22:36:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-18T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"84555650913711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 18, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T01:38:25Z","lastModifiedTime":"2026-08-18T08:00:00Z","deleted":false,"locations":null,"regions":["Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813657","startTime":"2026-08-18T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cfa2d8609ada11f1b8d75d44686f2b97","incidentId":"84555650913711f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-18T08:00:00Z","lastModifiedTime":"2026-08-18T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"84f83bc09aa811f19c3993046b985b88","incidentId":"84555650913711f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-18T02:00:00Z","lastModifiedTime":"2026-08-18T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"845b49c0913711f1be3dcb367ccf780a","incidentId":"84555650913711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nCanada\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 18, 2026, 02:00 UTC\nComplete: Tuesday, August 18, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T01:38:25Z","lastModifiedTime":"2026-08-06T01:38:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-18T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a60910c09a4c11f19c3993046b985b88","incidentName":"Webex Calling: Voicemail transcription failures observed for Webex for Government users","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-17T15:02:21Z","lastModifiedTime":"2026-08-17T16:50:09Z","deleted":false,"locations":null,"regions":["N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016294","incidentNumber":"INC0056685","componentIdList":["885578b096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-17T15:02:21Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b4f088c09a5b11f1834c5317e7c1d52e","incidentId":"a60910c09a4c11f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable. The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-17T16:50:09Z","lastModifiedTime":"2026-08-17T16:50:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"414a96109a5911f1be3dcb367ccf780a","incidentId":"a60910c09a4c11f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has implemented a fix for the issue impacting voicemail transcription for Webex Calling Services. Voicemail transcription processing has been restored for supported transcription languages in this environment.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-17T16:32:36Z","lastModifiedTime":"2026-08-17T16:32:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0b1c1ca09a5711f1be3dcb367ccf780a","incidentId":"a60910c09a4c11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue impacting voicemail transcription for Webex Calling Services. The impact is limited to voicemail messages recorded in unsupported transcription languages. Users may experience unavailable voicemail transcriptions for those affected messages. Voicemail services remain available, and voicemail transcriptions for supported languages are not expected to be impacted.\n\nWe will provide the next update within 1 hour, or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.","createTime":"2026-08-17T16:16:46Z","lastModifiedTime":"2026-08-17T16:16:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"79515d809a5111f1834c5317e7c1d52e","incidentId":"a60910c09a4c11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue impacting voicemail transcription for Webex Calling Services. Users may experience delays in receiving voicemail transcriptions.\n\nVoicemail services remain available.\n\nWe will provide the next update within 1 hour, or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.","createTime":"2026-08-17T15:36:54Z","lastModifiedTime":"2026-08-17T15:36:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a60f52509a4c11f19c3993046b985b88","incidentId":"a60910c09a4c11f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting voicemail transcription in the Webex for Government environment. Users may experience delayed or unavailable voicemail transcriptions while the issue is ongoing. \n\nWe will provide the next update within 1 hour, or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.\n","createTime":"2026-08-17T15:02:21Z","lastModifiedTime":"2026-08-17T15:02:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-17T16:50:09Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":"Webex Meetings: Users in the Europe and Africa region may be unable to join meetings","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-15T03:19:55Z","lastModifiedTime":"2026-08-15T08:59:11Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016291","incidentNumber":"INC0056664","componentIdList":["af3f7520a20111eaa3537f6c45bf07df","322d6750c28711e89d57a3ee9cb4ab11","f39a9300c28611e8b87a2b7de57ea3ca","1d6e1790a20211eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-15T03:19:55Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"95119380988711f1b8d75d44686f2b97","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable. The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-15T08:59:11Z","lastModifiedTime":"2026-08-15T08:59:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"99dd1790988211f1b8d75d44686f2b97","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-15T08:23:31Z","lastModifiedTime":"2026-08-15T08:23:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2267dc20987a11f1b8d75d44686f2b97","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues working toward full restoration for Webex Contact Center calling services. Some Webex Contact Center users may still experience call failures or degraded call handling. There is no new information to report at this time.\n\nWe will provide the next update within 1 hour, or sooner if new information becomes available.\n\n","createTime":"2026-08-15T07:22:55Z","lastModifiedTime":"2026-08-15T07:22:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d6228930987111f19c3993046b985b88","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues working toward full restoration for Webex Contact Center calling services. Some Webex Contact Center users may still experience call failures or degraded call handling.\n\nEngineering continues to monitor the remaining impact and validate service stability.\n\nWe have transitioned our update cadence to every hour and will provide the next update in 1 hour or when new information becomes available.","createTime":"2026-08-15T06:23:31Z","lastModifiedTime":"2026-08-15T06:23:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"60a24320986d11f1b8d75d44686f2b97","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues working toward full restoration for Webex Contact Center and Webex Meetings. Some Webex Contact Center users may still experience call failures or degraded call handling, and some Webex Meetings users may experience intermittent issues when starting or joining meetings.\n\nEngineering continues to monitor the remaining impact and validate service stability.\n\nWe will provide the next update within 30 minutes, or sooner if new information becomes available.","createTime":"2026-08-15T05:51:36Z","lastModifiedTime":"2026-08-15T05:51:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"82cd32b0986911f1b8d75d44686f2b97","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified that impact has reappeared for Webex Contact Center. While the majority of the earlier issues have been mitigated, some Webex Contact Center users may still experience call failures or degraded call handling. Some Webex Meetings users may also experience intermittent issues when starting or joining meetings.\n\nEngineering continues to monitor the remaining impact and is working toward full restoration.\n\nWe will provide the next update within 30 minutes, or sooner if new information becomes available.","createTime":"2026-08-15T05:23:55Z","lastModifiedTime":"2026-08-15T05:23:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ed8f5af0986511f1be3dcb367ccf780a","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified that the issue has resurfaced. While the majority of the issues have been mitigated, we are still seeing impact for some Webex Contact Center users. We continue to monitor impact and are working towards full restoration. \n\nWe will provide the next update within 30 minutes, or sooner if new information becomes available.","createTime":"2026-08-15T04:58:16Z","lastModifiedTime":"2026-08-15T04:58:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"eea7bab0986311f19c3993046b985b88","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.\n\nWe appreciate your patience while we addressed this service incident.\n","createTime":"2026-08-15T04:43:59Z","lastModifiedTime":"2026-08-15T04:43:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f19d0d40986011f1be3dcb367ccf780a","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified an issue affecting Webex Meetings and Calling services across Europe and Africa region. Some users may experience failures while attempting to start or join meetings, while calling services are also experiencing service disruptions. Webex Contact Center agents may encounter failed calls, login issues, or difficulties handling inbound and outbound calls, including browser-based calls.\n\nWe will provide the next update within 30 minutes, or sooner if new information becomes available.\n","createTime":"2026-08-15T04:22:36Z","lastModifiedTime":"2026-08-15T04:22:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"01703f70985d11f19c3993046b985b88","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified an issue affecting Webex Meetings and Calling services across Europe and Africa region. Some users may experience failures while attempting to start or join meetings, while calling services are also experiencing service disruptions. Webex Contact Center agents may encounter failed calls, login issues, or difficulties handling inbound and outbound calls, including browser-based calls.\n\nWe will provide the next update within 30 minutes, or sooner if new information becomes available.","createTime":"2026-08-15T03:54:24Z","lastModifiedTime":"2026-08-15T03:54:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"82bdbca0985911f1834c5317e7c1d52e","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue affecting Webex Meetings and calling services in Europe and Africa. Some users may be unable to start or join meetings, and calling services are also impacted. Additional impact has been identified for Webex Contact Center, where agents may experience failed calls, agent login issues, or failures handling inbound and outbound calls, including calls using browser-based calling. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.","createTime":"2026-08-15T03:29:23Z","lastModifiedTime":"2026-08-15T03:29:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2ffcb2b0985811f1b8d75d44686f2b97","incidentId":"2ff7a9a0985811f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue affecting Webex Meetings and calling services in Europe and Africa. Some users may be unable to start or join meetings, and calling services may also be impacted. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.\n","createTime":"2026-08-15T03:19:55Z","lastModifiedTime":"2026-08-15T03:19:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-15T08:59:11Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"039ca88097b111f1834c5317e7c1d52e","incidentName":"Webex Meetings: Japan Data Center Emergency Maintenance: August 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-14T07:23:15Z","lastModifiedTime":"2026-08-14T15:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["f39a9300c28611e8b87a2b7de57ea3ca","9a468da06f9511efbcb755048f0f38fb"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0764957","startTime":"2026-08-14T10:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d250ec6097f011f19c3993046b985b88","incidentId":"039ca88097b111f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T15:00:00Z","lastModifiedTime":"2026-08-14T15:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e98544a097c611f1834c5317e7c1d52e","incidentId":"039ca88097b111f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-14T10:00:00Z","lastModifiedTime":"2026-08-14T10:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"03a8b67097b111f1834c5317e7c1d52e","incidentId":"039ca88097b111f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support an emergency service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 14, 2026, 10:00 UTC\nComplete: Friday, August 14, 2026, 15:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Meetings\n\n<strong>-- User Experience --</strong>\n\nWebex Engineering has scheduled a maintenance window to support an emergency service maintenance for Webex Meeting Services.\n\nDuring the maintenance window, NBR Playback/Download may not be available. However NBR consolidation and processing will still be available for new Network Based Recordings.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-14T07:23:15Z","lastModifiedTime":"2026-08-14T07:23:15Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T15:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c31c42e08c6911f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T22:55:29Z","lastModifiedTime":"2026-08-14T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810680, CHG0810681","startTime":"2026-08-14T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"263ed4d097b611f19c3993046b985b88","incidentId":"c31c42e08c6911f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T08:00:00Z","lastModifiedTime":"2026-08-14T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3d1e2f40978c11f1834c5317e7c1d52e","incidentId":"c31c42e08c6911f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-14T03:00:00Z","lastModifiedTime":"2026-08-14T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c32236508c6911f1834c5317e7c1d52e","incidentId":"c31c42e08c6911f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 14, 2026, 03:00 UTC\nComplete: Friday, August 14, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T22:55:29Z","lastModifiedTime":"2026-07-30T22:55:29Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a54441708c6711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T22:40:20Z","lastModifiedTime":"2026-08-14T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810642","startTime":"2026-08-14T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"25eee01097b611f19c3993046b985b88","incidentId":"a54441708c6711f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T08:00:00Z","lastModifiedTime":"2026-08-14T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"db55cfa0978311f1be3dcb367ccf780a","incidentId":"a54441708c6711f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-14T02:00:00Z","lastModifiedTime":"2026-08-14T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a54b1f408c6711f1be3dcb367ccf780a","incidentId":"a54441708c6711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 14, 2026, 02:00 UTC\nComplete: Friday, August 14, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T22:40:20Z","lastModifiedTime":"2026-07-30T22:40:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a87a1e808bab11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T00:14:40Z","lastModifiedTime":"2026-08-14T04:56:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810657","startTime":"2026-08-13T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"718bdd80979c11f1be3dcb367ccf780a","incidentId":"a87a1e808bab11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T04:56:00Z","lastModifiedTime":"2026-08-14T04:56:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"829e1310970e11f19c3993046b985b88","incidentId":"a87a1e808bab11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-13T12:00:00Z","lastModifiedTime":"2026-08-13T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a87feae08bab11f1b8d75d44686f2b97","incidentId":"a87a1e808bab11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 13, 2026, 12:00 UTC\nComplete: Thursday, August 13, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T00:14:40Z","lastModifiedTime":"2026-07-30T00:14:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T04:56:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"54b5e260975011f19c3993046b985b88","incidentName":"Webex Calling Emergency Service Maintenance: August 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-13T19:51:09Z","lastModifiedTime":"2026-08-14T03:30:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0815433","startTime":"2026-08-14T00:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6dfa6fd0979011f1b8d75d44686f2b97","incidentId":"54b5e260975011f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T03:30:00Z","lastModifiedTime":"2026-08-14T03:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"48abff50977711f1834c5317e7c1d52e","incidentId":"54b5e260975011f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-14T00:30:00Z","lastModifiedTime":"2026-08-14T00:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"54bb87b0975011f19c3993046b985b88","incidentId":"54b5e260975011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt and London\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 14, 2026, 00:30 UTC\nComplete: Friday, August 14, 2026, 03:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-13T19:51:09Z","lastModifiedTime":"2026-08-13T19:51:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T03:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a22b32f08ba911f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T00:00:11Z","lastModifiedTime":"2026-08-14T01:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810677, CHG0810678","startTime":"2026-08-13T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"799e11d0977b11f1834c5317e7c1d52e","incidentId":"a22b32f08ba911f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T01:00:00Z","lastModifiedTime":"2026-08-14T01:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"90b80440975111f19c3993046b985b88","incidentId":"a22b32f08ba911f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-13T20:00:00Z","lastModifiedTime":"2026-08-13T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a2314d708ba911f1be3dcb367ccf780a","incidentId":"a22b32f08ba911f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, and London\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 13, 2026, 20:00 UTC\nComplete: Friday, August 14, 2026, 01:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T00:00:11Z","lastModifiedTime":"2026-08-12T20:49:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T01:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c178b6008bae11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T00:36:51Z","lastModifiedTime":"2026-08-14T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810676","startTime":"2026-08-13T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"17d7ae00977311f19c3993046b985b88","incidentId":"c178b6008bae11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-14T00:00:00Z","lastModifiedTime":"2026-08-14T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2ef91a80974911f1b8d75d44686f2b97","incidentId":"c178b6008bae11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-13T19:00:00Z","lastModifiedTime":"2026-08-13T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c17ed0808bae11f19c3993046b985b88","incidentId":"c178b6008bae11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 13, 2026, 19:00 UTC\nComplete: Friday, August 14, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T00:36:51Z","lastModifiedTime":"2026-07-30T00:36:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-14T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"dec2d6b08bad11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T00:30:30Z","lastModifiedTime":"2026-08-13T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810675","startTime":"2026-08-13T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"23664160975e11f19c3993046b985b88","incidentId":"dec2d6b08bad11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-13T21:30:00Z","lastModifiedTime":"2026-08-13T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3a827dc0973411f1b8d75d44686f2b97","incidentId":"dec2d6b08bad11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-13T16:30:00Z","lastModifiedTime":"2026-08-13T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dec8ca208bad11f1be3dcb367ccf780a","incidentId":"dec2d6b08bad11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 13, 2026, 16:30 UTC\nComplete: Thursday, August 13, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T00:30:30Z","lastModifiedTime":"2026-07-30T00:30:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-13T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9d590a108bac11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-30T00:21:31Z","lastModifiedTime":"2026-08-13T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810674","startTime":"2026-08-13T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cd3cefe0974011f19c3993046b985b88","incidentId":"9d590a108bac11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-13T18:00:00Z","lastModifiedTime":"2026-08-13T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e450eee0971611f1be3dcb367ccf780a","incidentId":"9d590a108bac11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-13T13:00:00Z","lastModifiedTime":"2026-08-13T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9d5f4ba08bac11f1be3dcb367ccf780a","incidentId":"9d590a108bac11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 13, 2026, 13:00 UTC\nComplete: Thursday, August 13, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-30T00:21:31Z","lastModifiedTime":"2026-07-30T00:21:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-13T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"52fbee408d4811f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-01T01:28:39Z","lastModifiedTime":"2026-08-13T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812752, CHG0812757, CHG0812759","startTime":"2026-08-13T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5d54d2b096f511f19c3993046b985b88","incidentId":"52fbee408d4811f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-13T09:00:00Z","lastModifiedTime":"2026-08-13T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b0f362a096ba11f19c3993046b985b88","incidentId":"52fbee408d4811f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-13T02:00:00Z","lastModifiedTime":"2026-08-13T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"530208c08d4811f1834c5317e7c1d52e","incidentId":"52fbee408d4811f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 13, 2026, 02:00 UTC\nComplete: Thursday, August 13, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-01T01:28:39Z","lastModifiedTime":"2026-08-01T01:28:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-13T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0c461d908d3911f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 12, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-31T23:39:18Z","lastModifiedTime":"2026-08-13T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812758, CHG0812766, CHG0812749, CHG0812755, CHG0812756, CHG0812761","startTime":"2026-08-12T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"12b2737096c311f1b8d75d44686f2b97","incidentId":"0c461d908d3911f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-13T03:00:00Z","lastModifiedTime":"2026-08-13T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c8178e40969011f19c3993046b985b88","incidentId":"0c461d908d3911f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-12T21:00:00Z","lastModifiedTime":"2026-08-12T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0c4c11008d3911f19c3993046b985b88","incidentId":"0c461d908d3911f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 12, 2026, 21:00 UTC\nComplete: Thursday, August 13, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-31T23:39:18Z","lastModifiedTime":"2026-07-31T23:39:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-13T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"df48dc308d4511f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 12, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-01T01:11:06Z","lastModifiedTime":"2026-08-13T00:00:00Z","deleted":false,"locations":null,"regions":["APAC","EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812750, CHG0812763, CHG0812764, CHG0812765","startTime":"2026-08-12T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ed61b90096a911f1b8d75d44686f2b97","incidentId":"df48dc308d4511f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-13T00:00:00Z","lastModifiedTime":"2026-08-13T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0491cb80968011f1834c5317e7c1d52e","incidentId":"df48dc308d4511f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-12T19:00:00Z","lastModifiedTime":"2026-08-12T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"df4e5a708d4511f1b8d75d44686f2b97","incidentId":"df48dc308d4511f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 12, 2026, 19:00 UTC\nComplete: Thursday, August 13, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-01T01:11:06Z","lastModifiedTime":"2026-08-01T01:11:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-13T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0a4697808d4e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 12, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-01T02:09:34Z","lastModifiedTime":"2026-08-12T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812753, CHG0812760","startTime":"2026-08-12T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"04e51ba0968011f1834c5317e7c1d52e","incidentId":"0a4697808d4e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-12T19:00:00Z","lastModifiedTime":"2026-08-12T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b9f25270964d11f1b8d75d44686f2b97","incidentId":"0a4697808d4e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-12T13:00:00Z","lastModifiedTime":"2026-08-12T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0a4c15c08d4e11f19c3993046b985b88","incidentId":"0a4697808d4e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 12, 2026, 13:00 UTC\nComplete: Wednesday, August 12, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-01T02:09:34Z","lastModifiedTime":"2026-08-01T02:09:34Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"dc880dc0967511f1be3dcb367ccf780a","incidentName":"Webex Calling: Wholesale and Webex for BroadWorks customers may experience provisioning failures","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-12T17:47:18Z","lastModifiedTime":"2026-08-12T18:30:51Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","South America","Canada","EMEA","APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016252","incidentNumber":"INC0056627","componentIdList":["5bfe3ab0260211eb8dae2f904e212e9e","71352330260211eb8dae2f904e212e9e"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-12T17:47:18Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f2625370967b11f1834c5317e7c1d52e","incidentId":"dc880dc0967511f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable. The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-12T18:30:51Z","lastModifiedTime":"2026-08-12T18:30:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f432d510967811f19c3993046b985b88","incidentId":"dc880dc0967511f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities, and services are now restored. We are monitoring to confirm continued stability for new site and order creation for wholesale and Webex for BroadWorks customers.\n\nWe appreciate your patience while we addressed this service incident.\n","createTime":"2026-08-12T18:09:26Z","lastModifiedTime":"2026-08-12T18:09:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"487fc110967811f1be3dcb367ccf780a","incidentId":"dc880dc0967511f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the cause of the global provisioning issue affecting new site and order creation for wholesale and Webex for BroadWorks customers. Existing sites remain unaffected. Engineering is working to restore normal provisioning behavior. We will provide the next update in 1 hour or sooner if new information becomes available. \n  \nWe appreciate your patience while we address this service incident. ","createTime":"2026-08-12T18:04:38Z","lastModifiedTime":"2026-08-12T18:04:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dc8e4f50967511f1be3dcb367ccf780a","incidentId":"dc880dc0967511f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating a global provisioning issue affecting new site and order creation for wholesale and Webex for BroadWorks customers. Existing sites are not affected. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nWe appreciate your patience while we address this service incident.","createTime":"2026-08-12T17:47:18Z","lastModifiedTime":"2026-08-12T17:47:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T18:30:51Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9fc41f108d4b11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 12, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-01T01:52:16Z","lastModifiedTime":"2026-08-12T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0812754, CHG0812768","startTime":"2026-08-12T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a2dc57a0967711f19c3993046b985b88","incidentId":"9fc41f108d4b11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-12T18:00:00Z","lastModifiedTime":"2026-08-12T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"582c63d0964511f19c3993046b985b88","incidentId":"9fc41f108d4b11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-12T12:00:00Z","lastModifiedTime":"2026-08-12T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9fc976408d4b11f1b8d75d44686f2b97","incidentId":"9fc41f108d4b11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 12, 2026, 12:00 UTC\nComplete: Wednesday, August 12, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.\n","createTime":"2026-08-01T01:52:16Z","lastModifiedTime":"2026-08-01T01:52:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":"Webex for BroadWorks: Users are not receiving the incoming call notifications on their Webex App for mobile","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-12T06:31:55Z","lastModifiedTime":"2026-08-12T15:20:16Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","South America","Canada","EMEA","APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016253","incidentNumber":"INC0056620","componentIdList":["commercial_other"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-12T06:31:55Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5284e030966111f1834c5317e7c1d52e","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-12T15:20:16Z","lastModifiedTime":"2026-08-12T15:20:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3b93d550964511f1be3dcb367ccf780a","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities, and services are now restored. We have updated the NS records for one of our name servers; please note that it may take 24–48 hours for the new configuration to propagate worldwide. This timeframe is not a limitation of our services, but rather the standard propagation time required by global DNS (GDNS) infrastructure to update across the internet. Consequently, some users may continue to experience this issue until their local GDNS provider picks up the new configuration.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-12T11:59:12Z","lastModifiedTime":"2026-08-12T11:59:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"54c82800963611f19c3993046b985b88","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Our engineers continue to work to restore services. We will provide the next update in four hours or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-12T10:12:32Z","lastModifiedTime":"2026-08-12T10:12:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ffc50c60962b11f1be3dcb367ccf780a","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work towards service restoration. We will provide the next update in an hour or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-12T08:58:34Z","lastModifiedTime":"2026-08-12T08:58:34Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ba804920962211f1b8d75d44686f2b97","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":" Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-12T07:52:12Z","lastModifiedTime":"2026-08-12T07:52:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"09811af0961d11f1be3dcb367ccf780a","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Our engineers continue to investigate this incident. We will provide the next update in 30 minutes or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-12T07:11:28Z","lastModifiedTime":"2026-08-12T07:11:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8343d130961711f1b8d75d44686f2b97","incidentId":"833e7a00961711f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting the push notification service for Webex for BroadWorks. Users of Webex for BroadWorks using the Webex App for mobile are not receiving incoming call notifications on their mobile phones. There are no issues with making outbound calls or answering incoming calls on a laptop or desk phone.\n\nWe are working to restore services and apologize for the inconvenience this may cause.","createTime":"2026-08-12T06:31:55Z","lastModifiedTime":"2026-08-12T06:31:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T15:20:16Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"33d0ad508adf11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 12, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-28T23:51:07Z","lastModifiedTime":"2026-08-12T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810652, CHG0810653","startTime":"2026-08-12T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d11d5be0962311f1b8d75d44686f2b97","incidentId":"33d0ad508adf11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-12T08:00:00Z","lastModifiedTime":"2026-08-12T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e84c0ed095f911f1b8d75d44686f2b97","incidentId":"33d0ad508adf11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-12T03:00:00Z","lastModifiedTime":"2026-08-12T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"33d6c7d08adf11f1be3dcb367ccf780a","incidentId":"33d0ad508adf11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 12, 2026, 03:00 UTC\nComplete: Wednesday, August 12, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-28T23:51:07Z","lastModifiedTime":"2026-07-28T23:51:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"21e6d00089fa11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-27T20:31:22Z","lastModifiedTime":"2026-08-12T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810648, CHG0810650, CHG0810651","startTime":"2026-08-11T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"86788ba095f111f19c3993046b985b88","incidentId":"21e6d00089fa11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-12T02:00:00Z","lastModifiedTime":"2026-08-12T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3be93f3095bf11f1be3dcb367ccf780a","incidentId":"21e6d00089fa11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-11T20:00:00Z","lastModifiedTime":"2026-08-11T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"21ed119089fa11f1be3dcb367ccf780a","incidentId":"21e6d00089fa11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 11, 2026, 20:00 UTC\nComplete: Wednesday, August 12, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-27T20:31:22Z","lastModifiedTime":"2026-07-27T20:31:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ed80d6008a0111f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-27T21:27:10Z","lastModifiedTime":"2026-08-12T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810647","startTime":"2026-08-11T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c2ff731095e011f1b8d75d44686f2b97","incidentId":"ed80d6008a0111f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-12T00:00:00Z","lastModifiedTime":"2026-08-12T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"da2880b095b611f19c3993046b985b88","incidentId":"ed80d6008a0111f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-11T19:00:00Z","lastModifiedTime":"2026-08-11T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ed8654408a0111f1b8d75d44686f2b97","incidentId":"ed80d6008a0111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 11, 2026, 19:00 UTC\nComplete: Wednesday, August 12, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-27T21:27:10Z","lastModifiedTime":"2026-07-27T21:27:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-12T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ae0b38408a0011f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-27T21:18:14Z","lastModifiedTime":"2026-08-11T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810646","startTime":"2026-08-11T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ce8aab1095cb11f1be3dcb367ccf780a","incidentId":"ae0b38408a0011f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-11T21:30:00Z","lastModifiedTime":"2026-08-11T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e5bbf61095a111f1be3dcb367ccf780a","incidentId":"ae0b38408a0011f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-11T16:30:00Z","lastModifiedTime":"2026-08-11T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ae1179d08a0011f1b8d75d44686f2b97","incidentId":"ae0b38408a0011f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 11, 2026, 16:30 UTC\nComplete: Tuesday, August 11, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-27T21:18:15Z","lastModifiedTime":"2026-07-27T21:18:15Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-11T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3608acc089ff11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-27T21:07:44Z","lastModifiedTime":"2026-08-11T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810645","startTime":"2026-08-11T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"786243f095ae11f1834c5317e7c1d52e","incidentId":"3608acc089ff11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-11T18:00:00Z","lastModifiedTime":"2026-08-11T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8f905aa0958411f1b8d75d44686f2b97","incidentId":"3608acc089ff11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-11T13:00:00Z","lastModifiedTime":"2026-08-11T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"360ec74089ff11f1834c5317e7c1d52e","incidentId":"3608acc089ff11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 11, 2026, 13:00 UTC\nComplete: Tuesday, August 11, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-27T21:07:44Z","lastModifiedTime":"2026-07-27T21:07:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-11T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"360c8f4089fd11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 11, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-27T20:53:25Z","lastModifiedTime":"2026-08-11T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810644","startTime":"2026-08-11T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"16a5a42095a611f1be3dcb367ccf780a","incidentId":"360c8f4089fd11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-11T17:00:00Z","lastModifiedTime":"2026-08-11T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2dbe3700957c11f1b8d75d44686f2b97","incidentId":"360c8f4089fd11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-11T12:00:00Z","lastModifiedTime":"2026-08-11T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"361282b089fd11f19c3993046b985b88","incidentId":"360c8f4089fd11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 11, 2026, 12:00 UTC\nComplete: Tuesday, August 11, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-27T20:53:25Z","lastModifiedTime":"2026-07-27T20:53:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-11T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9e0c9e30913411f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 10, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T01:17:40Z","lastModifiedTime":"2026-08-11T03:30:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813654, CHG0814595","startTime":"2026-08-10T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"eebdf320953411f1b8d75d44686f2b97","incidentId":"9e0c9e30913411f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-11T03:30:00Z","lastModifiedTime":"2026-08-11T03:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1178052094f611f1834c5317e7c1d52e","incidentId":"9e0c9e30913411f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-10T20:00:00Z","lastModifiedTime":"2026-08-10T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9e121c70913411f1834c5317e7c1d52e","incidentId":"9e0c9e30913411f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia, Frankfurt, and London\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, August 10, 2026, 20:00 UTC\nComplete: Tuesday, August 11, 2026, 03:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T01:17:40Z","lastModifiedTime":"2026-08-10T13:27:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-11T03:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"25ce61e0913611f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 10, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-06T01:28:37Z","lastModifiedTime":"2026-08-10T23:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813656","startTime":"2026-08-10T17:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"36bed480950f11f1b8d75d44686f2b97","incidentId":"25ce61e0913611f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-10T23:00:00Z","lastModifiedTime":"2026-08-10T23:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ec304b6094dc11f1b8d75d44686f2b97","incidentId":"25ce61e0913611f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-10T17:00:00Z","lastModifiedTime":"2026-08-10T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"25d45550913611f1be3dcb367ccf780a","incidentId":"25ce61e0913611f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, August 10, 2026, 17:00 UTC\nComplete: Monday, August 10, 2026, 23:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-06T01:28:37Z","lastModifiedTime":"2026-08-06T01:28:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-10T23:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fceef1a0946d11f19c3993046b985b88","incidentName":"Webex Calling: Admins will experience failures when attempting to add or delete devices via Webex Control Hub or APIs","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-10T03:45:54Z","lastModifiedTime":"2026-08-10T10:00:01Z","deleted":false,"locations":null,"regions":["N. 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We will monitor progress closely and provide the next update in one hour or sooner if significant progress occurs.\n\nThank you for your continued patience as we work to resolve this incident.","createTime":"2026-08-10T06:08:56Z","lastModifiedTime":"2026-08-10T06:08:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5bdd60d0947711f1834c5317e7c1d52e","incidentId":"fceef1a0946d11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work towards service restoration. Progress is ongoing as the team implements corrective actions to address the devices addition/deletion failures experienced by Webex Calling Administrators. We will provide the next update in an hour or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-10T04:52:58Z","lastModifiedTime":"2026-08-10T04:52:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"abb14170946e11f19c3993046b985b88","incidentId":"fceef1a0946d11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-10T03:50:47Z","lastModifiedTime":"2026-08-10T03:50:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fcf53330946d11f19c3993046b985b88","incidentId":"fceef1a0946d11f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue that is causing Webex Calling admins to experience failures when attempting to add or delete calling devices through Webex Control Hub or via APIs. This issue is impacting users globally across both Commercial and Webex for Government environments.\nAt this time, the issue only affects devices that are added using a MAC address. Devices added using an activation code are not impacted and continue to function as expected.\n\nWe are working towards service restoration and apologize for any inconvenience this may cause.","createTime":"2026-08-10T03:45:54Z","lastModifiedTime":"2026-08-10T03:45:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-10T10:00:01Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4a6e2180927011f19c3993046b985b88","incidentName":"Webex Calling: Some users in the US region may experience one-way audio for PSTN calls","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-07T14:57:20Z","lastModifiedTime":"2026-08-07T15:43:10Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016230","incidentNumber":"INC0056595","componentIdList":["f36e41a0ca2611ecb231bb645ee8e5de","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-07T14:57:20Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b12a1f40927611f1be3dcb367ccf780a","incidentId":"4a6e2180927011f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-07T15:43:10Z","lastModifiedTime":"2026-08-07T15:43:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e02dc8e0927211f1be3dcb367ccf780a","incidentId":"4a6e2180927011f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-07T15:15:51Z","lastModifiedTime":"2026-08-07T15:15:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"56fcc850927211f1b8d75d44686f2b97","incidentId":"4a6e2180927011f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur. \n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-07T15:12:00Z","lastModifiedTime":"2026-08-07T15:12:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4a746310927011f19c3993046b985b88","incidentId":"4a6e2180927011f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting Webex Calling for users in the US region. Affected users may experience complete loss of media or one-way audio for PSTN calls. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working to restore services as quickly as possible and apologize for the inconvenience this may cause. ","createTime":"2026-08-07T14:57:20Z","lastModifiedTime":"2026-08-07T14:57:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-07T15:43:10Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a6da9c5086ea11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-23T23:03:00Z","lastModifiedTime":"2026-08-07T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-23T23:03:00Z","lastModifiedTime":"2026-07-23T23:03:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-07T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"be1281c086e611f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-23T22:35:01Z","lastModifiedTime":"2026-08-07T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808614","startTime":"2026-08-07T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"fd0dfb70923511f1834c5317e7c1d52e","incidentId":"be1281c086e611f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-07T08:00:00Z","lastModifiedTime":"2026-08-07T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b270cc50920311f1b8d75d44686f2b97","incidentId":"be1281c086e611f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-07T02:00:00Z","lastModifiedTime":"2026-08-07T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"be17b1e086e611f19c3993046b985b88","incidentId":"be1281c086e611f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, August 07, 2026, 02:00 UTC\nComplete: Friday, August 07, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-23T22:35:01Z","lastModifiedTime":"2026-07-23T22:35:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-07T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b7103280862511f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-22T23:33:16Z","lastModifiedTime":"2026-08-07T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808647, CHG0808648, CHG0808650","startTime":"2026-08-06T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b2c68d70920311f1b8d75d44686f2b97","incidentId":"b7103280862511f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-07T02:00:00Z","lastModifiedTime":"2026-08-07T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"67dc76d091d111f1b8d75d44686f2b97","incidentId":"b7103280862511f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-06T20:00:00Z","lastModifiedTime":"2026-08-06T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b71625f0862511f19c3993046b985b88","incidentId":"b7103280862511f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 06, 2026, 20:00 UTC\nComplete: Friday, August 07, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-22T23:33:16Z","lastModifiedTime":"2026-07-22T23:33:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-07T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8074e620862611f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-22T23:38:54Z","lastModifiedTime":"2026-08-07T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808646","startTime":"2026-08-06T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"eef0fd0091f211f19c3993046b985b88","incidentId":"8074e620862611f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-07T00:00:00Z","lastModifiedTime":"2026-08-07T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"06154fb091c911f1b8d75d44686f2b97","incidentId":"8074e620862611f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-06T19:00:00Z","lastModifiedTime":"2026-08-06T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"807c8740862611f1834c5317e7c1d52e","incidentId":"8074e620862611f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 06, 2026, 19:00 UTC\nComplete: Friday, August 07, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-22T23:38:54Z","lastModifiedTime":"2026-07-22T23:38:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-07T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"543c93b0863911f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-23T01:53:40Z","lastModifiedTime":"2026-08-06T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808644","startTime":"2026-08-06T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"fa7a604091dd11f1834c5317e7c1d52e","incidentId":"543c93b0863911f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-06T21:30:00Z","lastModifiedTime":"2026-08-06T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"119c1ae091b411f19c3993046b985b88","incidentId":"543c93b0863911f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-06T16:30:00Z","lastModifiedTime":"2026-08-06T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"544211f0863911f1b8d75d44686f2b97","incidentId":"543c93b0863911f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 06, 2026, 16:30 UTC\nComplete: Thursday, August 06, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-23T01:53:41Z","lastModifiedTime":"2026-07-23T01:53:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"07b6d830863811f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-23T01:44:23Z","lastModifiedTime":"2026-08-06T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808631","startTime":"2026-08-06T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a454431091c011f19c3993046b985b88","incidentId":"07b6d830863811f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-06T18:00:00Z","lastModifiedTime":"2026-08-06T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bb7c6650919611f19c3993046b985b88","incidentId":"07b6d830863811f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-06T13:00:00Z","lastModifiedTime":"2026-08-06T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"07bca490863811f1834c5317e7c1d52e","incidentId":"07b6d830863811f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 06, 2026, 13:00 UTC\nComplete: Thursday, August 06, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-23T01:44:23Z","lastModifiedTime":"2026-07-23T01:44:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e8897560863411f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-23T01:22:02Z","lastModifiedTime":"2026-08-06T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808625","startTime":"2026-08-06T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4292732091b811f19c3993046b985b88","incidentId":"e8897560863411f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-06T17:00:00Z","lastModifiedTime":"2026-08-06T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"59bce050918e11f1834c5317e7c1d52e","incidentId":"e8897560863411f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-06T12:00:00Z","lastModifiedTime":"2026-08-06T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e88f68d0863411f1b8d75d44686f2b97","incidentId":"e8897560863411f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 06, 2026, 12:00 UTC\nComplete: Thursday, August 06, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-23T01:22:02Z","lastModifiedTime":"2026-07-23T01:22:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"08207980877711f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 06, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-24T15:47:53Z","lastModifiedTime":"2026-08-06T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810656, CHG0810658, CHG0810669","startTime":"2026-08-06T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"34656f20917511f1b8d75d44686f2b97","incidentId":"08207980877711f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-06T09:00:00Z","lastModifiedTime":"2026-08-06T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"87ff9240913a11f1be3dcb367ccf780a","incidentId":"08207980877711f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-06T02:00:00Z","lastModifiedTime":"2026-08-06T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0827cc80877711f1b8d75d44686f2b97","incidentId":"08207980877711f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, August 06, 2026, 02:00 UTC\nComplete: Thursday, August 06, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-24T15:47:53Z","lastModifiedTime":"2026-07-24T15:47:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fcd15490915911f1be3dcb367ccf780a","incidentName":" Webex Contact Center: Call failures for call flows with Webex AI Agent autonomous service for Orgs in the US West Coast region","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-06T05:45:10Z","lastModifiedTime":"2026-08-06T06:49:08Z","deleted":false,"locations":null,"regions":["N. 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We will continue to monitor the situation closely and provide the next update within 30 minutes or sooner if significant progress occurs.\n\nThank you for your continued patience as we address this service incident","createTime":"2026-08-06T06:15:53Z","lastModifiedTime":"2026-08-06T06:15:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fcd76f10915911f1be3dcb367ccf780a","incidentId":"fcd15490915911f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting the Webex AI Agent autonomous service in the US West Coast region. Calls to Webex Contact Center Orgs using the Webex AI Agent autonomous service call flow in the US West Coast region may fail intermittently.\n\nWe are working to restore services and apologize for the inconvenience this may cause. ","createTime":"2026-08-06T05:45:10Z","lastModifiedTime":"2026-08-06T05:45:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T06:49:08Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1ea4bf00877611f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-24T15:41:21Z","lastModifiedTime":"2026-08-06T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810661, CHG0810663, CHG0810659, CHG0810660, CHG0810665, CHG0810667","startTime":"2026-08-05T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e9d4ea30914211f19c3993046b985b88","incidentId":"1ea4bf00877611f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-06T03:00:00Z","lastModifiedTime":"2026-08-06T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9f380930911011f19c3993046b985b88","incidentId":"1ea4bf00877611f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T21:00:00Z","lastModifiedTime":"2026-08-05T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1eaab270877611f1be3dcb367ccf780a","incidentId":"1ea4bf00877611f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 21:00 UTC\nComplete: Thursday, August 06, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-24T15:41:21Z","lastModifiedTime":"2026-07-24T15:41:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"85ab1060877511f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-24T15:37:04Z","lastModifiedTime":"2026-08-06T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810662, CHG0810670, CHG0810672, CHG0810673","startTime":"2026-08-05T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c4839380912911f1b8d75d44686f2b97","incidentId":"85ab1060877511f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-06T00:00:00Z","lastModifiedTime":"2026-08-06T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dba3ee9090ff11f19c3993046b985b88","incidentId":"85ab1060877511f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T19:00:00Z","lastModifiedTime":"2026-08-05T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"85b17900877511f1834c5317e7c1d52e","incidentId":"85ab1060877511f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 19:00 UTC\nComplete: Thursday, August 06, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-24T15:37:04Z","lastModifiedTime":"2026-07-24T15:37:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-06T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f4beb110877411f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-24T15:33:01Z","lastModifiedTime":"2026-08-05T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810666, CHG0810668","startTime":"2026-08-05T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"dbfdf57090ff11f19c3993046b985b88","incidentId":"f4beb110877411f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T19:00:00Z","lastModifiedTime":"2026-08-05T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"910b7a6090cd11f1be3dcb367ccf780a","incidentId":"f4beb110877411f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T13:00:00Z","lastModifiedTime":"2026-08-05T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f4c4f2a0877411f19c3993046b985b88","incidentId":"f4beb110877411f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 13:00 UTC\nComplete: Wednesday, August 05, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-24T15:33:01Z","lastModifiedTime":"2026-07-24T15:33:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"429b0dd0877411f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-24T15:28:02Z","lastModifiedTime":"2026-08-05T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0810664, CHG0810671, CHG0813409","startTime":"2026-08-05T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"79e070f090f711f1be3dcb367ccf780a","incidentId":"429b0dd0877411f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T18:00:00Z","lastModifiedTime":"2026-08-05T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2f469d3090c511f1b8d75d44686f2b97","incidentId":"429b0dd0877411f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T12:00:00Z","lastModifiedTime":"2026-08-05T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"42a0b320877411f19c3993046b985b88","incidentId":"429b0dd0877411f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 12:00 UTC\nComplete: Wednesday, August 05, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-24T15:28:02Z","lastModifiedTime":"2026-07-24T15:28:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f2f8aba090cb11f1b8d75d44686f2b97","incidentName":"Dedicated Instance/UCM Cloud: Multiple alerts impacting UCM Calling and provisioning services","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-05T12:48:25Z","lastModifiedTime":"2026-08-05T13:53:57Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016212","incidentNumber":"INC0056565","componentIdList":["cfa25910e55c11ef93e52742a40db20f","dce9da80e55c11ef8788e76ba326d857","e53f0840e55c11ef9c0d0f9589308d4d","13696c10e55d11ef9c0d0f9589308d4d"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-05T12:48:25Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"1adc122090d511f1be3dcb367ccf780a","incidentId":"f2f8aba090cb11f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-05T13:53:57Z","lastModifiedTime":"2026-08-05T13:53:57Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a895cbf090d111f19c3993046b985b88","incidentId":"f2f8aba090cb11f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-05T13:29:17Z","lastModifiedTime":"2026-08-05T13:29:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f2fec62090cb11f1b8d75d44686f2b97","incidentId":"f2f8aba090cb11f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified an issue impacting multiple Dedicated Instance/UCM Cloud services. Impacted users may experience service failover notifications, phone re-registrations, and ungraceful-shutdown notification alerts.\n\nEngineering is continuing to validate alerts and monitoring affected customers. We will provide the next update in one hour or sooner if new information becomes available. We appreciate your patience while we work to restore services and apologize for the inconvenience this may cause.","createTime":"2026-08-05T12:48:25Z","lastModifiedTime":"2026-08-05T12:48:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T13:53:57Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"76c01bb0855211f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-21T22:21:05Z","lastModifiedTime":"2026-08-05T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808623, CHG0808624","startTime":"2026-08-05T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a83ec13090a311f1b8d75d44686f2b97","incidentId":"76c01bb0855211f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T08:00:00Z","lastModifiedTime":"2026-08-05T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bf65fa10907911f1b8d75d44686f2b97","incidentId":"76c01bb0855211f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T03:00:00Z","lastModifiedTime":"2026-08-05T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"76c5c100855211f1834c5317e7c1d52e","incidentId":"76c01bb0855211f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 03:00 UTC\nComplete: Wednesday, August 05, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-21T22:21:05Z","lastModifiedTime":"2026-07-21T22:21:05Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2c730c10901b11f1834c5317e7c1d52e","incidentName":"Webex Calling Emergency Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-04T15:43:00Z","lastModifiedTime":"2026-08-05T06:30:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813403","startTime":"2026-08-05T02:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"15893110909711f1b8d75d44686f2b97","incidentId":"2c730c10901b11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T06:30:00Z","lastModifiedTime":"2026-08-05T06:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8e728800907511f19c3993046b985b88","incidentId":"2c730c10901b11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T02:30:00Z","lastModifiedTime":"2026-08-05T02:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2c786340901b11f1834c5317e7c1d52e","incidentId":"2c730c10901b11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 02:30 UTC\nComplete: Wednesday, August 05, 2026, 06:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-04T15:43:00Z","lastModifiedTime":"2026-08-04T15:43:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T06:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9a04c7b0901a11f1be3dcb367ccf780a","incidentName":"Webex Calling Emergency Service Maintenance: August 05, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-08-04T15:38:55Z","lastModifiedTime":"2026-08-05T03:30:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0813425","startTime":"2026-08-05T00:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f03f2d60907d11f1b8d75d44686f2b97","incidentId":"9a04c7b0901a11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T03:30:00Z","lastModifiedTime":"2026-08-05T03:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"caf6fe70906411f1b8d75d44686f2b97","incidentId":"9a04c7b0901a11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-05T00:30:00Z","lastModifiedTime":"2026-08-05T00:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9a0a1ee0901a11f1be3dcb367ccf780a","incidentId":"9a04c7b0901a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt and London\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, August 05, 2026, 00:30 UTC\nComplete: Wednesday, August 05, 2026, 03:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-08-04T15:38:55Z","lastModifiedTime":"2026-08-04T15:38:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T03:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a493e930849011f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: August 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-20T23:13:39Z","lastModifiedTime":"2026-08-05T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808620, CHG0808621, CHG0808622","startTime":"2026-08-04T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5da5b0c0907111f19c3993046b985b88","incidentId":"a493e930849011f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T02:00:00Z","lastModifiedTime":"2026-08-05T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"13032a70903f11f19c3993046b985b88","incidentId":"a493e930849011f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-04T20:00:00Z","lastModifiedTime":"2026-08-04T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a49a51d0849011f1834c5317e7c1d52e","incidentId":"a493e930849011f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 04, 2026, 20:00 UTC\nComplete: Wednesday, August 05, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-20T23:13:39Z","lastModifiedTime":"2026-07-20T23:13:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3abf5110849b11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-21T00:29:26Z","lastModifiedTime":"2026-08-05T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808619","startTime":"2026-08-04T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9a1b3310906011f1b8d75d44686f2b97","incidentId":"3abf5110849b11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-05T00:00:00Z","lastModifiedTime":"2026-08-05T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b14467c0903611f19c3993046b985b88","incidentId":"3abf5110849b11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-04T19:00:00Z","lastModifiedTime":"2026-08-04T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3ac56b90849b11f1b8d75d44686f2b97","incidentId":"3abf5110849b11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 04, 2026, 19:00 UTC\nComplete: Wednesday, August 05, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-21T00:29:26Z","lastModifiedTime":"2026-07-21T00:29:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-05T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"90279820849a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: August 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-21T00:24:40Z","lastModifiedTime":"2026-08-04T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808618","startTime":"2026-08-04T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a5b251f0904b11f1b8d75d44686f2b97","incidentId":"90279820849a11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-04T21:30:00Z","lastModifiedTime":"2026-08-04T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bcce4030902111f1b8d75d44686f2b97","incidentId":"90279820849a11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-04T16:30:00Z","lastModifiedTime":"2026-08-04T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"902db2a0849a11f1be3dcb367ccf780a","incidentId":"90279820849a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 04, 2026, 16:30 UTC\nComplete: Tuesday, August 04, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-21T00:24:40Z","lastModifiedTime":"2026-07-21T00:24:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-04T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ce93bdc0902311f1b8d75d44686f2b97","incidentName":"Webex Control Hub: Some users are not receiving password reset emails ","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-04T16:44:48Z","lastModifiedTime":"2026-08-04T18:11:23Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016210 ","incidentNumber":"INC0056557","componentIdList":["be00bdf0247411eeb41ab75c339e8af9","49c89600247511ee9abf99d3077b0c15","0cc3bd70fdfa11ee9e71bd4e71c733d9","8f63a5b0247511eeb1419b30d2212b3f"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-08-04T16:44:48Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e6c6b1c0902f11f1b8d75d44686f2b97","incidentId":"ce93bdc0902311f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-08-04T18:11:23Z","lastModifiedTime":"2026-08-04T18:11:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"45a51c60902e11f1834c5317e7c1d52e","incidentId":"ce93bdc0902311f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-08-04T17:59:43Z","lastModifiedTime":"2026-08-04T17:59:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"eba0c9e0902c11f19c3993046b985b88","incidentId":"ce93bdc0902311f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within four hours or sooner if significant progress occurs.\n\nThank you for your continued patience as we address this service incident","createTime":"2026-08-04T17:50:03Z","lastModifiedTime":"2026-08-04T17:50:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"97f33280902a11f1b8d75d44686f2b97","incidentId":"ce93bdc0902311f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Our engineers are still investigating the incident. We will provide the next update in four hours or sooner if new information becomes available.","createTime":"2026-08-04T17:33:23Z","lastModifiedTime":"2026-08-04T17:33:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ce99b130902311f1b8d75d44686f2b97","incidentId":"ce93bdc0902311f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is currently investigating an issue affecting the delivery of password reset emails for some users. This is impacting the delivery of password reset emails for Webex Control Hub and Webex Meetings. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working to restore service and apologize for any inconvenience this may cause.","createTime":"2026-08-04T16:44:48Z","lastModifiedTime":"2026-08-04T16:44:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-04T18:11:23Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c8633290848f11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: August 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-20T23:07:30Z","lastModifiedTime":"2026-08-04T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808617","startTime":"2026-08-04T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4f7ec740902e11f1b8d75d44686f2b97","incidentId":"c8633290848f11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-04T18:00:00Z","lastModifiedTime":"2026-08-04T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"66a319f0900411f1b8d75d44686f2b97","incidentId":"c8633290848f11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-04T13:00:00Z","lastModifiedTime":"2026-08-04T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c86862b0848f11f19c3993046b985b88","incidentId":"c8633290848f11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 04, 2026, 13:00 UTC\nComplete: Tuesday, August 04, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-20T23:07:30Z","lastModifiedTime":"2026-07-20T23:07:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-04T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"dda357f0849111f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: August 04, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-20T23:22:24Z","lastModifiedTime":"2026-08-04T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808616","startTime":"2026-08-04T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"edbd9390902511f19c3993046b985b88","incidentId":"dda357f0849111f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-08-04T17:00:00Z","lastModifiedTime":"2026-08-04T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"04ebd1508ffc11f19c3993046b985b88","incidentId":"dda357f0849111f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-08-04T12:00:00Z","lastModifiedTime":"2026-08-04T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dda8d630849111f1b8d75d44686f2b97","incidentId":"dda357f0849111f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, August 04, 2026, 12:00 UTC\nComplete: Tuesday, August 04, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-20T23:22:24Z","lastModifiedTime":"2026-07-20T23:22:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-04T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8354a6608f4e11f19c3993046b985b88","incidentName":"Webex Control Hub: Some Administrators are unable to login","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-08-03T15:17:59Z","lastModifiedTime":"2026-08-04T04:06:42Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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Progress is ongoing as the team implements corrective actions to address the underlying cause of some Administrators being unable to log into Webex Control Hub. We will provide the next update in four hours or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-03T23:41:56Z","lastModifiedTime":"2026-08-03T23:41:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"564417308f7311f1b8d75d44686f2b97","incidentId":"8354a6608f4e11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work towards service restoration. We will continue to monitor the situation closely and provide the next update within four hours or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-03T19:41:35Z","lastModifiedTime":"2026-08-03T19:41:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a2e4a6208f5211f1b8d75d44686f2b97","incidentId":"8354a6608f4e11f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update within four hours or sooner if new information becomes available. \n\nThank you for your continued patience as we address this service incident.","createTime":"2026-08-03T15:47:30Z","lastModifiedTime":"2026-08-03T15:47:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"835a72c08f4e11f19c3993046b985b88","incidentId":"8354a6608f4e11f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue preventing some administrators in the US region from accessing the Webex Control Hub. Impact is exclusive to Orgs with single sign-on (SSO) disabled. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working to restore the service and apologize for any inconvenience this may cause","createTime":"2026-08-03T15:17:59Z","lastModifiedTime":"2026-08-03T15:25:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-08-04T04:06:42Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"937edfe0816d11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 31, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T23:25:05Z","lastModifiedTime":"2026-07-31T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807124, CHG0807125","startTime":"2026-07-31T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d47a9a908cb511f1b8d75d44686f2b97","incidentId":"937edfe0816d11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-31T08:00:00Z","lastModifiedTime":"2026-07-31T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"eb55af408c8b11f1834c5317e7c1d52e","incidentId":"937edfe0816d11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-31T03:00:00Z","lastModifiedTime":"2026-07-31T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"93854880816d11f19c3993046b985b88","incidentId":"937edfe0816d11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 31, 2026, 03:00 UTC\nComplete: Friday, July 31, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T23:25:05Z","lastModifiedTime":"2026-07-16T23:25:05Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-31T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"38951390816511f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 31, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T22:25:16Z","lastModifiedTime":"2026-07-31T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807087","startTime":"2026-07-31T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d42db3108cb511f1b8d75d44686f2b97","incidentId":"38951390816511f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-31T08:00:00Z","lastModifiedTime":"2026-07-31T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"898fe7b08c8311f1b8d75d44686f2b97","incidentId":"38951390816511f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-31T02:00:00Z","lastModifiedTime":"2026-07-31T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"389adff0816511f19c3993046b985b88","incidentId":"38951390816511f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 31, 2026, 02:00 UTC\nComplete: Friday, July 31, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T22:25:16Z","lastModifiedTime":"2026-07-16T22:25:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-31T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"97f409c0816c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T23:18:03Z","lastModifiedTime":"2026-07-31T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807121, CHG0807122, CHG0807123","startTime":"2026-07-30T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"89e77d908c8311f1b8d75d44686f2b97","incidentId":"97f409c0816c11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-31T02:00:00Z","lastModifiedTime":"2026-07-31T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3efa80c08c5111f1834c5317e7c1d52e","incidentId":"97f409c0816c11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T20:00:00Z","lastModifiedTime":"2026-07-30T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"97fa9970816c11f19c3993046b985b88","incidentId":"97f409c0816c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 20:00 UTC\nComplete: Friday, July 31, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T23:18:03Z","lastModifiedTime":"2026-07-16T23:18:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-31T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f42f2450816b11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T23:13:28Z","lastModifiedTime":"2026-07-31T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807120","startTime":"2026-07-30T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c6093a908c7211f1b8d75d44686f2b97","incidentId":"f42f2450816b11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-31T00:00:00Z","lastModifiedTime":"2026-07-31T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dd372a308c4811f1834c5317e7c1d52e","incidentId":"f42f2450816b11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T19:00:00Z","lastModifiedTime":"2026-07-30T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f43517c0816b11f1be3dcb367ccf780a","incidentId":"f42f2450816b11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 19:00 UTC\nComplete: Friday, July 31, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T23:13:28Z","lastModifiedTime":"2026-07-16T23:13:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-31T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"eb25b730816a11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T23:06:03Z","lastModifiedTime":"2026-07-30T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807119","startTime":"2026-07-30T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d193d6508c5d11f1b8d75d44686f2b97","incidentId":"eb25b730816a11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T21:30:00Z","lastModifiedTime":"2026-07-30T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e8c40fe08c3311f1b8d75d44686f2b97","incidentId":"eb25b730816a11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T16:30:00Z","lastModifiedTime":"2026-07-30T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"eb2b8390816a11f1834c5317e7c1d52e","incidentId":"eb25b730816a11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 16:30 UTC\nComplete: Thursday, July 30, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T23:06:03Z","lastModifiedTime":"2026-07-16T23:06:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"bd8c6ca0816611f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T22:36:09Z","lastModifiedTime":"2026-07-30T19:00:00Z","deleted":false,"locations":null,"regions":["APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806930, CHG0806931","startTime":"2026-07-30T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"dd8aa1608c4811f1834c5317e7c1d52e","incidentId":"bd8c6ca0816611f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T19:00:00Z","lastModifiedTime":"2026-07-30T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"928191108c1611f1b8d75d44686f2b97","incidentId":"bd8c6ca0816611f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T13:00:00Z","lastModifiedTime":"2026-07-30T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bd928720816611f1b8d75d44686f2b97","incidentId":"bd8c6ca0816611f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nAustralia, Japan, Singapore, and South Korea Data Centers\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 13:00 UTC\nComplete: Thursday, July 30, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted. \n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T22:36:09Z","lastModifiedTime":"2026-07-16T22:36:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1d788470816a11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T23:00:18Z","lastModifiedTime":"2026-07-30T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807117","startTime":"2026-07-30T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7b6973608c4011f19c3993046b985b88","incidentId":"1d788470816a11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T18:00:00Z","lastModifiedTime":"2026-07-30T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"92e6e2908c1611f1b8d75d44686f2b97","incidentId":"1d788470816a11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T13:00:00Z","lastModifiedTime":"2026-07-30T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1d7e77e0816a11f1b8d75d44686f2b97","incidentId":"1d788470816a11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 13:00 UTC\nComplete: Thursday, July 30, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T23:00:18Z","lastModifiedTime":"2026-07-16T23:00:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c5a86c80816711f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-16T22:43:32Z","lastModifiedTime":"2026-07-30T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807103","startTime":"2026-07-30T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"19ab9b108c3811f1b8d75d44686f2b97","incidentId":"c5a86c80816711f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T17:00:00Z","lastModifiedTime":"2026-07-30T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"30d174608c0e11f19c3993046b985b88","incidentId":"c5a86c80816711f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T12:00:00Z","lastModifiedTime":"2026-07-30T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c5adeac0816711f1834c5317e7c1d52e","incidentId":"c5a86c80816711f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 12:00 UTC\nComplete: Thursday, July 30, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-16T22:43:32Z","lastModifiedTime":"2026-07-16T22:43:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"29accc7081ff11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-17T16:47:14Z","lastModifiedTime":"2026-07-30T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808626, CHG0808627, CHG0808636","startTime":"2026-07-30T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0b8c52b08bf511f19c3993046b985b88","incidentId":"29accc7081ff11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T09:00:00Z","lastModifiedTime":"2026-07-30T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5f27d5608bba11f1b8d75d44686f2b97","incidentId":"29accc7081ff11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-30T02:00:00Z","lastModifiedTime":"2026-07-30T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"29b30e0081ff11f1be3dcb367ccf780a","incidentId":"29accc7081ff11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 30, 2026, 02:00 UTC\nComplete: Thursday, July 30, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-17T16:47:14Z","lastModifiedTime":"2026-07-17T16:47:14Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"80de3ac081fe11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-17T16:42:30Z","lastModifiedTime":"2026-07-30T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808628, CHG0808635, CHG0808638, CHG0808640, CHG0808641, CHG0808642","startTime":"2026-07-29T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c0ecd9a08bc211f19c3993046b985b88","incidentId":"80de3ac081fe11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T03:00:00Z","lastModifiedTime":"2026-07-30T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"764571508b9011f19c3993046b985b88","incidentId":"80de3ac081fe11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-29T21:00:00Z","lastModifiedTime":"2026-07-29T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"80e53fa081fe11f1834c5317e7c1d52e","incidentId":"80de3ac081fe11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 29, 2026, 21:00 UTC\nComplete: Thursday, July 30, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-17T16:42:30Z","lastModifiedTime":"2026-07-17T16:42:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"aa87c6d081fd11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-17T16:36:31Z","lastModifiedTime":"2026-07-30T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808632, CHG0808643, CHG0808645, CHG0808649","startTime":"2026-07-29T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9ba14f508ba911f1b8d75d44686f2b97","incidentId":"aa87c6d081fd11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-30T00:00:00Z","lastModifiedTime":"2026-07-30T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b2c8fd608b7f11f19c3993046b985b88","incidentId":"aa87c6d081fd11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-29T19:00:00Z","lastModifiedTime":"2026-07-29T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"aa8de15081fd11f1834c5317e7c1d52e","incidentId":"aa87c6d081fd11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 29, 2026, 19:00 UTC\nComplete: Thursday, July 30, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-17T16:36:31Z","lastModifiedTime":"2026-07-17T16:36:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-30T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"27ae765081fd11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-17T16:32:51Z","lastModifiedTime":"2026-07-29T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808629, CHG0808639","startTime":"2026-07-29T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b31c4d808b7f11f19c3993046b985b88","incidentId":"27ae765081fd11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-29T19:00:00Z","lastModifiedTime":"2026-07-29T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"681f24108b4d11f1b8d75d44686f2b97","incidentId":"27ae765081fd11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-29T13:00:00Z","lastModifiedTime":"2026-07-29T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"27b41ba081fd11f19c3993046b985b88","incidentId":"27ae765081fd11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 29, 2026, 13:00 UTC\nComplete: Wednesday, July 29, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-17T16:32:51Z","lastModifiedTime":"2026-07-17T16:32:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-29T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7504da3081fc11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-17T16:27:52Z","lastModifiedTime":"2026-07-29T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0808634, CHG0808637","startTime":"2026-07-29T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5107a2a08b7711f1834c5317e7c1d52e","incidentId":"7504da3081fc11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-29T18:00:00Z","lastModifiedTime":"2026-07-29T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0664a7208b4511f19c3993046b985b88","incidentId":"7504da3081fc11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-29T12:00:00Z","lastModifiedTime":"2026-07-29T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"750b1bc081fc11f1b8d75d44686f2b97","incidentId":"7504da3081fc11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 29, 2026, 12:00 UTC\nComplete: Wednesday, July 29, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-17T16:27:52Z","lastModifiedTime":"2026-07-17T16:27:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-29T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b0bba6207fd711f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T22:59:38Z","lastModifiedTime":"2026-07-29T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807096, CHG0807097","startTime":"2026-07-29T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7fa063d08b2311f19c3993046b985b88","incidentId":"b0bba6207fd711f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-29T08:00:00Z","lastModifiedTime":"2026-07-29T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9686c3208af911f19c3993046b985b88","incidentId":"b0bba6207fd711f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-29T03:00:00Z","lastModifiedTime":"2026-07-29T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b0c14b707fd711f1be3dcb367ccf780a","incidentId":"b0bba6207fd711f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 29, 2026, 03:00 UTC\nComplete: Wednesday, July 29, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T22:59:38Z","lastModifiedTime":"2026-07-14T22:59:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-29T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"bdca12007fde11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 29, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T23:50:06Z","lastModifiedTime":"2026-07-29T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806932","startTime":"2026-07-29T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7f4dfe108b2311f19c3993046b985b88","incidentId":"bdca12007fde11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-29T08:00:00Z","lastModifiedTime":"2026-07-29T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"34be63808af111f19c3993046b985b88","incidentId":"bdca12007fde11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-29T02:00:00Z","lastModifiedTime":"2026-07-29T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bdd07aa07fde11f1834c5317e7c1d52e","incidentId":"bdca12007fde11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 29, 2026, 02:00 UTC\nComplete: Wednesday, July 29, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T23:50:06Z","lastModifiedTime":"2026-07-14T23:50:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-29T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f0adc6e07fd811f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T23:08:35Z","lastModifiedTime":"2026-07-29T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807093, CHG0807094, CHG0807095","startTime":"2026-07-28T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"351472c08af111f19c3993046b985b88","incidentId":"f0adc6e07fd811f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-29T02:00:00Z","lastModifiedTime":"2026-07-29T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ea22e2108abe11f1be3dcb367ccf780a","incidentId":"f0adc6e07fd811f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-28T20:00:00Z","lastModifiedTime":"2026-07-28T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f0b408707fd811f1834c5317e7c1d52e","incidentId":"f0adc6e07fd811f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 28, 2026, 20:00 UTC\nComplete: Wednesday, July 29, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T23:08:35Z","lastModifiedTime":"2026-07-14T23:08:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-29T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"5c2fa3607fda11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T23:18:45Z","lastModifiedTime":"2026-07-29T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807092","startTime":"2026-07-28T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"713a9c908ae011f19c3993046b985b88","incidentId":"5c2fa3607fda11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-29T00:00:00Z","lastModifiedTime":"2026-07-29T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"88548f008ab611f1b8d75d44686f2b97","incidentId":"5c2fa3607fda11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-28T19:00:00Z","lastModifiedTime":"2026-07-28T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5c36cf507fda11f1b8d75d44686f2b97","incidentId":"5c2fa3607fda11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 28, 2026, 19:00 UTC\nComplete: Wednesday, July 29, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T23:18:45Z","lastModifiedTime":"2026-07-14T23:18:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-29T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e4c849a07fdc11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T23:36:53Z","lastModifiedTime":"2026-07-28T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807091","startTime":"2026-07-28T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7cc008308acb11f1be3dcb367ccf780a","incidentId":"e4c849a07fdc11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-28T21:30:00Z","lastModifiedTime":"2026-07-28T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"93ec98408aa111f1be3dcb367ccf780a","incidentId":"e4c849a07fdc11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-28T16:30:00Z","lastModifiedTime":"2026-07-28T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e4cf00607fdc11f1be3dcb367ccf780a","incidentId":"e4c849a07fdc11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 28, 2026, 16:30 UTC\nComplete: Tuesday, July 28, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T23:36:53Z","lastModifiedTime":"2026-07-14T23:36:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-28T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"acbe03f07fdd11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T23:42:28Z","lastModifiedTime":"2026-07-28T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807090","startTime":"2026-07-28T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"269d6d708aae11f19c3993046b985b88","incidentId":"acbe03f07fdd11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-28T18:00:00Z","lastModifiedTime":"2026-07-28T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3dbe64c08a8411f19c3993046b985b88","incidentId":"acbe03f07fdd11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-28T13:00:00Z","lastModifiedTime":"2026-07-28T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"acc3a9407fdd11f1834c5317e7c1d52e","incidentId":"acbe03f07fdd11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 28, 2026, 13:00 UTC\nComplete: Tuesday, July 28, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T23:42:28Z","lastModifiedTime":"2026-07-14T23:42:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-28T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"22a2b9807fd411f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T22:34:11Z","lastModifiedTime":"2026-07-28T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807089","startTime":"2026-07-28T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c4db76708aa511f1be3dcb367ccf780a","incidentId":"22a2b9807fd411f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-28T17:00:00Z","lastModifiedTime":"2026-07-28T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dc02d6608a7b11f1834c5317e7c1d52e","incidentId":"22a2b9807fd411f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-28T12:00:00Z","lastModifiedTime":"2026-07-28T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"22a885e07fd411f1be3dcb367ccf780a","incidentId":"22a2b9807fd411f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 28, 2026, 12:00 UTC\nComplete: Tuesday, July 28, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T22:34:11Z","lastModifiedTime":"2026-07-14T22:34:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-28T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9335edf07fd611f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 28, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T22:51:39Z","lastModifiedTime":"2026-07-28T10:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806924","startTime":"2026-07-28T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"187d13a08a6b11f1834c5317e7c1d52e","incidentId":"9335edf07fd611f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-28T10:00:00Z","lastModifiedTime":"2026-07-28T10:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0a47ab308a2811f1b8d75d44686f2b97","incidentId":"9335edf07fd611f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-28T02:00:00Z","lastModifiedTime":"2026-07-28T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"933be1607fd611f19c3993046b985b88","incidentId":"9335edf07fd611f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 28, 2026, 02:00 UTC\nComplete: Tuesday, July 28, 2026, 10:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T22:51:39Z","lastModifiedTime":"2026-07-14T22:51:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-28T10:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"64a71ac07beb11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T23:10:36Z","lastModifiedTime":"2026-07-24T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806093","startTime":"2026-07-24T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ab435890873511f1be3dcb367ccf780a","incidentId":"64a71ac07beb11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-24T08:00:00Z","lastModifiedTime":"2026-07-24T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"60c6a9c0870311f1be3dcb367ccf780a","incidentId":"64a71ac07beb11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-24T02:00:00Z","lastModifiedTime":"2026-07-24T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e78a64107bf011f1be3dcb367ccf780a","incidentId":"64a71ac07beb11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 24, 2026, 02:00 UTC\nComplete: Friday, July 24, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale\n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T23:50:03Z","lastModifiedTime":"2026-07-09T23:50:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-24T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"499b22e07bef11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T23:38:28Z","lastModifiedTime":"2026-07-24T04:49:32Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806111, CHG0806112","startTime":"2026-07-24T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c2cab2d0870b11f1834c5317e7c1d52e","incidentId":"499b22e07bef11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-24T03:00:00Z","lastModifiedTime":"2026-07-24T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c269ce20870b11f1834c5317e7c1d52e","incidentId":"499b22e07bef11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-24T03:00:00Z","lastModifiedTime":"2026-07-24T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"49a164707bef11f1834c5317e7c1d52e","incidentId":"499b22e07bef11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 24, 2026, 03:00 UTC\nComplete: Friday, July 24, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T23:38:28Z","lastModifiedTime":"2026-07-09T23:38:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-24T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c4a9c7e07b2a11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T00:11:44Z","lastModifiedTime":"2026-07-24T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806108, CHG0806109, CHG0806110","startTime":"2026-07-23T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"611a6f10870311f1be3dcb367ccf780a","incidentId":"c4a9c7e07b2a11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-24T02:00:00Z","lastModifiedTime":"2026-07-24T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"160e9fa086d111f19c3993046b985b88","incidentId":"c4a9c7e07b2a11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-23T20:00:00Z","lastModifiedTime":"2026-07-23T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c4b07ea07b2a11f1be3dcb367ccf780a","incidentId":"c4a9c7e07b2a11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 23, 2026, 20:00 UTC\nComplete: Friday, July 24, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T00:11:44Z","lastModifiedTime":"2026-07-09T00:11:44Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-24T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7bcaad907b2611f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-08T23:41:04Z","lastModifiedTime":"2026-07-24T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806107","startTime":"2026-07-23T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9d208dc086f211f1834c5317e7c1d52e","incidentId":"7bcaad907b2611f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-24T00:00:00Z","lastModifiedTime":"2026-07-24T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b446dc4086c811f19c3993046b985b88","incidentId":"7bcaad907b2611f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-23T19:00:00Z","lastModifiedTime":"2026-07-23T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7bd13d407b2611f1be3dcb367ccf780a","incidentId":"7bcaad907b2611f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 23, 2026, 19:00 UTC\nComplete: Friday, July 24, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-08T23:41:04Z","lastModifiedTime":"2026-07-08T23:41:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-24T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7da6dd107b2511f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-08T23:33:57Z","lastModifiedTime":"2026-07-23T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806106","startTime":"2026-07-23T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a8b2075086dd11f19c3993046b985b88","incidentId":"7da6dd107b2511f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-23T21:30:00Z","lastModifiedTime":"2026-07-23T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bfd102d086b311f1be3dcb367ccf780a","incidentId":"7da6dd107b2511f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-23T16:30:00Z","lastModifiedTime":"2026-07-23T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7dac34407b2511f1be3dcb367ccf780a","incidentId":"7da6dd107b2511f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 23, 2026, 16:30 UTC\nComplete: Thursday, July 23, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-08T23:33:57Z","lastModifiedTime":"2026-07-08T23:33:57Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-23T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e96279207b2411f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-08T23:29:48Z","lastModifiedTime":"2026-07-23T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806105","startTime":"2026-07-23T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5284490086c011f1be3dcb367ccf780a","incidentId":"e96279207b2411f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-23T18:00:00Z","lastModifiedTime":"2026-07-23T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"69b51ed0869611f1be3dcb367ccf780a","incidentId":"e96279207b2411f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-23T13:00:00Z","lastModifiedTime":"2026-07-23T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e968bab07b2411f1be3dcb367ccf780a","incidentId":"e96279207b2411f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 23, 2026, 13:00 UTC\nComplete: Thursday, July 23, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-08T23:29:49Z","lastModifiedTime":"2026-07-08T23:29:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-23T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"d545f6c07b2311f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-08T23:22:05Z","lastModifiedTime":"2026-07-23T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806104","startTime":"2026-07-23T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f0c7822086b711f1b8d75d44686f2b97","incidentId":"d545f6c07b2311f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-23T17:00:00Z","lastModifiedTime":"2026-07-23T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"07f28b90868e11f1b8d75d44686f2b97","incidentId":"d545f6c07b2311f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-23T12:00:00Z","lastModifiedTime":"2026-07-23T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d54c86707b2311f19c3993046b985b88","incidentId":"d545f6c07b2311f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 23, 2026, 12:00 UTC\nComplete: Thursday, July 23, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-08T23:22:05Z","lastModifiedTime":"2026-07-08T23:22:05Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-23T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"439648507f1111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-13T23:19:15Z","lastModifiedTime":"2026-07-23T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807100, CHG0807102, CHG0807108","startTime":"2026-07-23T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e2a0bfb0867411f19c3993046b985b88","incidentId":"439648507f1111f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-23T09:00:00Z","lastModifiedTime":"2026-07-23T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3647db20863a11f1834c5317e7c1d52e","incidentId":"439648507f1111f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-23T02:00:00Z","lastModifiedTime":"2026-07-23T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"439c62d07f1111f19c3993046b985b88","incidentId":"439648507f1111f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 23, 2026, 02:00 UTC\nComplete: Thursday, July 23, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-13T23:19:15Z","lastModifiedTime":"2026-07-13T23:19:15Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-23T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c7c481d07f0e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-13T23:01:28Z","lastModifiedTime":"2026-07-23T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807114, CHG0807101, CHG0807099, CHG0807104, CHG0807107, CHG0807109","startTime":"2026-07-22T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"980d2d80864211f1b8d75d44686f2b97","incidentId":"c7c481d07f0e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-23T03:00:00Z","lastModifiedTime":"2026-07-23T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4d702570861011f1b8d75d44686f2b97","incidentId":"c7c481d07f0e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-22T21:00:00Z","lastModifiedTime":"2026-07-22T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c7cbd4d07f0e11f19c3993046b985b88","incidentId":"c7c481d07f0e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 22, 2026, 21:00 UTC\nComplete: Thursday, July 23, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-13T23:01:28Z","lastModifiedTime":"2026-07-13T23:01:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-23T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"dc4fdd807f0d11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-13T22:54:53Z","lastModifiedTime":"2026-07-23T00:00:00Z","deleted":false,"locations":null,"regions":["APAC","EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807118, CHG0807115, CHG0807116, CHG0807111","startTime":"2026-07-22T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"72bd5d70862911f1834c5317e7c1d52e","incidentId":"dc4fdd807f0d11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-23T00:00:00Z","lastModifiedTime":"2026-07-23T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"89e3d30085ff11f1834c5317e7c1d52e","incidentId":"dc4fdd807f0d11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-22T19:00:00Z","lastModifiedTime":"2026-07-22T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dc56e2607f0d11f1be3dcb367ccf780a","incidentId":"dc4fdd807f0d11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 22, 2026, 19:00 UTC\nComplete: Thursday, July 23, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-13T22:54:53Z","lastModifiedTime":"2026-07-13T22:54:53Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-23T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2bdb65507f1711f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-14T00:01:32Z","lastModifiedTime":"2026-07-22T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807106, CHG0807110","startTime":"2026-07-22T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8a37e67085ff11f1834c5317e7c1d52e","incidentId":"2bdb65507f1711f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-22T19:00:00Z","lastModifiedTime":"2026-07-22T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3f462eb085cd11f1834c5317e7c1d52e","incidentId":"2bdb65507f1711f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-22T13:00:00Z","lastModifiedTime":"2026-07-22T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2be17fd07f1711f1834c5317e7c1d52e","incidentId":"2bdb65507f1711f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 22, 2026, 13:00 UTC\nComplete: Wednesday, July 22, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-14T00:01:32Z","lastModifiedTime":"2026-07-14T00:01:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fd3fbbd085ea11f1be3dcb367ccf780a","incidentName":"Webex Contact Center: Some users may experience intermittent one-way audio for PSTN calls in the Japan region","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-22T16:32:54Z","lastModifiedTime":"2026-07-22T18:28:04Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016135 ","incidentNumber":"INC0056425","componentIdList":["af3f7520a20111eaa3537f6c45bf07df","1d6e1790a20211eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-07-22T16:32:54Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"143aa83085fb11f1b8d75d44686f2b97","incidentId":"fd3fbbd085ea11f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-22T18:28:04Z","lastModifiedTime":"2026-07-22T18:28:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4aa818b085f811f1be3dcb367ccf780a","incidentId":"fd3fbbd085ea11f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-07-22T18:08:07Z","lastModifiedTime":"2026-07-22T18:08:07Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7158a9b085ef11f1834c5317e7c1d52e","incidentId":"fd3fbbd085ea11f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-07-22T17:04:47Z","lastModifiedTime":"2026-07-22T17:04:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fd45612085ea11f1be3dcb367ccf780a","incidentId":"fd3fbbd085ea11f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue causing intermittent one-way audio for PSTN calls in the Japan region. Affected agents may experience one-way audio where they are unable to hear the caller. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working to restore service and apologize for any inconvenience this may cause.","createTime":"2026-07-22T16:32:54Z","lastModifiedTime":"2026-07-22T16:32:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T18:28:04Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7cfbf0907f1611f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-13T23:56:38Z","lastModifiedTime":"2026-07-22T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0807105, CHG0807112","startTime":"2026-07-22T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"281c0fa085f711f19c3993046b985b88","incidentId":"7cfbf0907f1611f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-22T18:00:00Z","lastModifiedTime":"2026-07-22T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dd839b7085c411f1b8d75d44686f2b97","incidentId":"7cfbf0907f1611f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-22T12:00:00Z","lastModifiedTime":"2026-07-22T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7d0259307f1611f19c3993046b985b88","incidentId":"7cfbf0907f1611f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 22, 2026, 12:00 UTC\nComplete: Wednesday, July 22, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-13T23:56:38Z","lastModifiedTime":"2026-07-13T23:56:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"086ee3507a6011f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-08T00:00:30Z","lastModifiedTime":"2026-07-22T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806102, CHG0806103","startTime":"2026-07-22T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"567a5fe085a311f1be3dcb367ccf780a","incidentId":"086ee3507a6011f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-22T08:00:00Z","lastModifiedTime":"2026-07-22T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6d94ee90857911f19c3993046b985b88","incidentId":"086ee3507a6011f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-22T03:00:00Z","lastModifiedTime":"2026-07-22T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0874d6c07a6011f1be3dcb367ccf780a","incidentId":"086ee3507a6011f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 22, 2026, 03:00 UTC\nComplete: Wednesday, July 22, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-08T00:00:30Z","lastModifiedTime":"2026-07-08T00:00:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8c6633907bf811f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-10T00:44:46Z","lastModifiedTime":"2026-07-22T04:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806927, CHG0806928, CHG0806929","startTime":"2026-07-21T22:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cf5d9c50858111f19c3993046b985b88","incidentId":"8c6633907bf811f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-22T04:00:00Z","lastModifiedTime":"2026-07-22T04:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"84c5eb70854f11f1b8d75d44686f2b97","incidentId":"8c6633907bf811f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-21T22:00:00Z","lastModifiedTime":"2026-07-21T22:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8c6d38707bf811f1834c5317e7c1d52e","incidentId":"8c6633907bf811f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 21, 2026, 22:00 UTC\nComplete: Wednesday, July 22, 2026, 04:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:44:46Z","lastModifiedTime":"2026-07-10T00:44:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T04:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"73c3b610799511f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-06T23:50:22Z","lastModifiedTime":"2026-07-22T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806099, CHG0806100, CHG0806101","startTime":"2026-07-21T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0be0da40857111f19c3993046b985b88","incidentId":"73c3b610799511f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-22T02:00:00Z","lastModifiedTime":"2026-07-22T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c13e53f0853e11f19c3993046b985b88","incidentId":"73c3b610799511f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-21T20:00:00Z","lastModifiedTime":"2026-07-21T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"73c69c40799511f1834c5317e7c1d52e","incidentId":"73c3b610799511f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 21, 2026, 20:00 UTC\nComplete: Wednesday, July 22, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-06T23:50:22Z","lastModifiedTime":"2026-07-06T23:50:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e6195f30799011f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-06T23:17:46Z","lastModifiedTime":"2026-07-22T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806098","startTime":"2026-07-21T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"48532840856011f1b8d75d44686f2b97","incidentId":"e6195f30799011f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-22T00:00:00Z","lastModifiedTime":"2026-07-22T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5f6d1ab0853611f19c3993046b985b88","incidentId":"e6195f30799011f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-21T19:00:00Z","lastModifiedTime":"2026-07-21T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e61edd70799011f19c3993046b985b88","incidentId":"e6195f30799011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 21, 2026, 19:00 UTC\nComplete: Wednesday, July 22, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-06T23:17:46Z","lastModifiedTime":"2026-07-06T23:17:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-22T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"dd14ad00798f11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-06T23:10:22Z","lastModifiedTime":"2026-07-21T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806097","startTime":"2026-07-21T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"53e40590854b11f19c3993046b985b88","incidentId":"dd14ad00798f11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-21T21:30:00Z","lastModifiedTime":"2026-07-21T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6b057210852111f1834c5317e7c1d52e","incidentId":"dd14ad00798f11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-21T16:30:00Z","lastModifiedTime":"2026-07-21T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dd19b610798f11f19c3993046b985b88","incidentId":"dd14ad00798f11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 21, 2026, 16:30 UTC\nComplete: Tuesday, July 21, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-06T23:10:22Z","lastModifiedTime":"2026-07-06T23:10:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-21T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e6997690798e11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-06T23:03:28Z","lastModifiedTime":"2026-07-21T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806096","startTime":"2026-07-21T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"fdb36110852d11f1b8d75d44686f2b97","incidentId":"e6997690798e11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-21T18:00:00Z","lastModifiedTime":"2026-07-21T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"14d9af90850411f1834c5317e7c1d52e","incidentId":"e6997690798e11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-21T13:00:00Z","lastModifiedTime":"2026-07-21T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e69f9110798e11f1b8d75d44686f2b97","incidentId":"e6997690798e11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 21, 2026, 13:00 UTC\nComplete: Tuesday, July 21, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-06T23:03:28Z","lastModifiedTime":"2026-07-06T23:03:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-21T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e88c8970798d11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 21, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-06T22:56:22Z","lastModifiedTime":"2026-07-21T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806095","startTime":"2026-07-21T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9bffe900852511f19c3993046b985b88","incidentId":"e88c8970798d11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-21T17:00:00Z","lastModifiedTime":"2026-07-21T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b31ac5d084fb11f1be3dcb367ccf780a","incidentId":"e88c8970798d11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-21T12:00:00Z","lastModifiedTime":"2026-07-21T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e892f210798d11f19c3993046b985b88","incidentId":"e88c8970798d11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 21, 2026, 12:00 UTC\nComplete: Tuesday, July 21, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-06T22:56:22Z","lastModifiedTime":"2026-07-06T22:56:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-21T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ca9a9da084df11f19c3993046b985b88","incidentName":"Webex Calling: Administrators are experiencing failures with phone provisioning","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-21T08:40:13Z","lastModifiedTime":"2026-07-21T12:42:22Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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We will continue to monitor the situation closely and provide the next update within one hour or sooner if significant progress occurs.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-07-21T11:21:32Z","lastModifiedTime":"2026-07-21T11:21:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d9e2885084f211f1834c5317e7c1d52e","incidentId":"ca9a9da084df11f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Our teams remain fully engaged as we continue to investigate this issue. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:32:40Z","lastModifiedTime":"2026-07-10T00:32:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-21T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e1991740845111f1834c5317e7c1d52e","incidentName":"Webex Control Hub: Administrators may be unable to view recorded calls ","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-20T15:44:23Z","lastModifiedTime":"2026-07-20T18:08:18Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-30T20:04:21Z","lastModifiedTime":"2026-07-01T13:45:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-19T07:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"224794c07bf011f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T23:44:32Z","lastModifiedTime":"2026-07-17T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806712","startTime":"2026-07-17T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"82b0e21081b511f1b8d75d44686f2b97","incidentId":"224794c07bf011f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-17T08:00:00Z","lastModifiedTime":"2026-07-17T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"37c089e0818311f1b8d75d44686f2b97","incidentId":"224794c07bf011f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-17T02:00:00Z","lastModifiedTime":"2026-07-17T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"224cc4e07bf011f19c3993046b985b88","incidentId":"224794c07bf011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 17, 2026, 02:00 UTC\nComplete: Friday, July 17, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T23:44:32Z","lastModifiedTime":"2026-07-09T23:44:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-17T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3522cb407bf611f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 17, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-10T00:28:00Z","lastModifiedTime":"2026-07-17T08:00:00Z","deleted":false,"locations":null,"regions":["Canada","N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806767, CHG0806768","startTime":"2026-07-17T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"825db90081b511f1b8d75d44686f2b97","incidentId":"3522cb407bf611f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-17T08:00:00Z","lastModifiedTime":"2026-07-17T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"99860350818b11f19c3993046b985b88","incidentId":"3522cb407bf611f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-17T03:00:00Z","lastModifiedTime":"2026-07-17T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"352897a07bf611f1be3dcb367ccf780a","incidentId":"3522cb407bf611f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 17, 2026, 03:00 UTC\nComplete: Friday, July 17, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:28:00Z","lastModifiedTime":"2026-07-10T00:28:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-17T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7d021b107bf511f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-10T00:22:51Z","lastModifiedTime":"2026-07-17T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806764, CHG0806766","startTime":"2026-07-16T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"38234350818311f1b8d75d44686f2b97","incidentId":"7d021b107bf511f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-17T02:00:00Z","lastModifiedTime":"2026-07-17T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ed2c5b70815011f19c3993046b985b88","incidentId":"7d021b107bf511f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-16T20:00:00Z","lastModifiedTime":"2026-07-16T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7d080e807bf511f1834c5317e7c1d52e","incidentId":"7d021b107bf511f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 16, 2026, 20:00 UTC\nComplete: Friday, July 17, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:22:52Z","lastModifiedTime":"2026-07-14T20:04:50Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-17T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"6f595c407bf411f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-10T00:15:19Z","lastModifiedTime":"2026-07-17T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806763","startTime":"2026-07-16T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"743bd890817211f1be3dcb367ccf780a","incidentId":"6f595c407bf411f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-17T00:00:00Z","lastModifiedTime":"2026-07-17T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8b6868a0814811f19c3993046b985b88","incidentId":"6f595c407bf411f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-16T19:00:00Z","lastModifiedTime":"2026-07-16T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6f5f28a07bf411f1b8d75d44686f2b97","incidentId":"6f595c407bf411f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 16, 2026, 19:00 UTC\nComplete: Friday, July 17, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:15:19Z","lastModifiedTime":"2026-07-10T00:15:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-17T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ce8443c07bf311f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-10T00:10:49Z","lastModifiedTime":"2026-07-16T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806762","startTime":"2026-07-16T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"7fcb5650815d11f19c3993046b985b88","incidentId":"ce8443c07bf311f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-16T21:30:00Z","lastModifiedTime":"2026-07-16T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"96f2dd50813311f19c3993046b985b88","incidentId":"ce8443c07bf311f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-16T16:30:00Z","lastModifiedTime":"2026-07-16T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ce89e9107bf311f19c3993046b985b88","incidentId":"ce8443c07bf311f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 16, 2026, 16:30 UTC\nComplete: Thursday, July 16, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:10:49Z","lastModifiedTime":"2026-07-10T00:10:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":"Webex Contact Center: Some agents are experiencing intermittent failures when logging in","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-15T18:16:45Z","lastModifiedTime":"2026-07-16T19:35:49Z","deleted":false,"locations":null,"regions":["N. America (East)","N. America (West)","South America","Canada","EMEA","APAC","ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016097","incidentNumber":"INC0056362","componentIdList":["af3f7520a20111eaa3537f6c45bf07df","efdb38d0a20111eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-07-15T18:16:45Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8c34ee20814d11f1834c5317e7c1d52e","incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-16T19:35:48Z","lastModifiedTime":"2026-07-16T19:35:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cefb56d0814911f1834c5317e7c1d52e","incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-07-16T19:09:03Z","lastModifiedTime":"2026-07-16T19:09:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b6ec3300808311f1b8d75d44686f2b97","incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the root cause of the intermittent login failures. While initial reports indicated the issue was limited to the US region, further investigation has confirmed that the impact now extends to all regions. At this time, no further back-end corrective actions are scheduled.\n\nTo resolve this, customers must implement one of the following workarounds:\n- Close your browser, wait two minutes, and then attempt to log in again.\n- Supervisors or Administrators can execute a forced log out for affected agents in Webex Control Hub.\n\nIf impacted customers wish to continue with granular agent state control prior to the general release of this feature, please note that your organization administrator must enable the feature for your organization in Webex Control Hub. It is advised to enable this feature outside normal business hours.\n\nWe will publish the next update in 24 hours or sooner as new information becomes available.\n\nThank you for your cooperation as we work to validate the stability of our services.","createTime":"2026-07-15T19:31:02Z","lastModifiedTime":"2026-07-15T19:31:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"dd998fb0807a11f19c3993046b985b88","incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates every hour or as they become available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-07-15T18:27:41Z","lastModifiedTime":"2026-07-15T18:27:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"270cc5f0807a11f1b8d75d44686f2b97","incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"In addition to the previously called out impact, Engineering has identified an issue where ESD Team performance RT reports are not updating agent states. As a workaround, Supervisors can execute a forced log out for affected agents in Webex Control Hub (CH > Contact Center > Contact Center Users > Signed in Users > Force Logout). We publish the next update in one hour or sooner if new information becomes available. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working towards restoring services and apologize for the inconvenience this may cause.","createTime":"2026-07-15T18:22:35Z","lastModifiedTime":"2026-07-15T18:22:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"56ac3300807911f1b8d75d44686f2b97","incidentId":"56a5f170807911f1b8d75d44686f2b97","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue where some Webex Contact Center agents in the US region are intermittently unable to log in. As a workaround, Supervisors execute a forced log out for affected agents in Webex Control Hub. We publish the next update in one hour or sooner if new information becomes available. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working towards restoring services and apologize for the inconvenience this may cause.","createTime":"2026-07-15T18:16:45Z","lastModifiedTime":"2026-07-15T18:16:45Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T19:35:48Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b67ad0c080c911f1be3dcb367ccf780a","incidentName":"Webex Contact Center: Calls remain active in the Webex App even after transfer/disconnect completion","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-16T03:52:06Z","lastModifiedTime":"2026-07-16T19:10:00Z","deleted":false,"locations":null,"regions":["ANZ","N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016098","incidentNumber":"INC0056370","componentIdList":["af3f7520a20111eaa3537f6c45bf07df","efdb38d0a20111eaa9f2ad9f1b0333fd","1d6e1790a20211eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-07-16T03:52:06Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f0fa7ea0814911f1be3dcb367ccf780a","incidentId":"b67ad0c080c911f1be3dcb367ccf780a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-16T19:10:00Z","lastModifiedTime":"2026-07-16T19:10:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"762bd470814011f1be3dcb367ccf780a","incidentId":"b67ad0c080c911f1be3dcb367ccf780a","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-07-16T18:02:08Z","lastModifiedTime":"2026-07-16T18:02:08Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6f1fc320812d11f1b8d75d44686f2b97","incidentId":"b67ad0c080c911f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the root cause of the issue causing calls to remain active in the Webex App following transfer or disconnection.\n\nTo resolve this, customers may implement one of the following workarounds:\n- Reinstall the Webex App to version 46.6 (the rollout of 46.7 has been blocked).\n- Utilize the WebRTC (Browser) option for agent login.\n\nWe will publish the next update within two hours, or sooner should new information become available.\n\nThank you for your cooperation as we validate the stability of our services.","createTime":"2026-07-16T15:45:56Z","lastModifiedTime":"2026-07-16T15:45:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4bac68f080cc11f1834c5317e7c1d52e","incidentId":"b67ad0c080c911f1be3dcb367ccf780a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards listing out all the possible workarounds to circumvent the issue and also towards full resolution. We will continue to provide updates as soon as new information becomes available.","createTime":"2026-07-16T04:10:35Z","lastModifiedTime":"2026-07-16T04:10:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b680c43080c911f1be3dcb367ccf780a","incidentId":"b67ad0c080c911f1be3dcb367ccf780a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue affecting Webex Contact Center agents in the US and ANZ regions, where completed calls continue to appear as active in the Webex App after they have ended. Although the calls are no longer active, they remain displayed in the application, which may prevent agents from answering subsequent calls. This issue is impacting only calls handled through the Webex App.\n\nWe are working towards service restoration and apologize for any inconvenience.","createTime":"2026-07-16T03:52:06Z","lastModifiedTime":"2026-07-16T03:52:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T19:10:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b699f0807bf211f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-10T00:03:00Z","lastModifiedTime":"2026-07-16T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806760","startTime":"2026-07-16T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2998b600814011f19c3993046b985b88","incidentId":"b699f0807bf211f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-16T18:00:00Z","lastModifiedTime":"2026-07-16T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"40d2daa0811611f19c3993046b985b88","incidentId":"b699f0807bf211f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-16T13:00:00Z","lastModifiedTime":"2026-07-16T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b6a3db907bf211f1be3dcb367ccf780a","incidentId":"b699f0807bf211f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 16, 2026, 13:00 UTC\nComplete: Thursday, July 16, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-10T00:03:00Z","lastModifiedTime":"2026-07-10T00:03:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2c6d95707bf111f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T23:51:58Z","lastModifiedTime":"2026-07-16T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806759","startTime":"2026-07-16T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"c7e5da30813711f19c3993046b985b88","incidentId":"2c6d95707bf111f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-16T17:00:00Z","lastModifiedTime":"2026-07-16T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"df0b3e50810d11f1834c5317e7c1d52e","incidentId":"2c6d95707bf111f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-16T12:00:00Z","lastModifiedTime":"2026-07-16T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2c72c5907bf111f19c3993046b985b88","incidentId":"2c6d95707bf111f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 16, 2026, 12:00 UTC\nComplete: Thursday, July 16, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T23:51:58Z","lastModifiedTime":"2026-07-09T23:51:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"17fe4b307a5b11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 16, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-07T23:25:08Z","lastModifiedTime":"2026-07-16T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0805921, CHG0805924, CHG0805929","startTime":"2026-07-16T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b9bfdb1080f411f1834c5317e7c1d52e","incidentId":"17fe4b307a5b11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-16T09:00:00Z","lastModifiedTime":"2026-07-16T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0d5a736080ba11f1b8d75d44686f2b97","incidentId":"17fe4b307a5b11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-16T02:00:00Z","lastModifiedTime":"2026-07-16T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"180417907a5b11f1b8d75d44686f2b97","incidentId":"17fe4b307a5b11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 16, 2026, 02:00 UTC\nComplete: Thursday, July 16, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-07T23:25:08Z","lastModifiedTime":"2026-07-07T23:25:08Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9dc470807a5d11f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-07T23:43:12Z","lastModifiedTime":"2026-07-16T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0805928, CHG0805932, CHG0805933, CHG0805935","startTime":"2026-07-15T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6f22abf080c211f1b8d75d44686f2b97","incidentId":"9dc470807a5d11f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-16T03:00:00Z","lastModifiedTime":"2026-07-16T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"247f3b40809011f1be3dcb367ccf780a","incidentId":"9dc470807a5d11f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-15T21:00:00Z","lastModifiedTime":"2026-07-15T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9dc9eec07a5d11f1be3dcb367ccf780a","incidentId":"9dc470807a5d11f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 15, 2026, 21:00 UTC\nComplete: Thursday, July 16, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-07T23:43:12Z","lastModifiedTime":"2026-07-14T19:58:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"61d6fd307a5e11f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-07T23:48:41Z","lastModifiedTime":"2026-07-16T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0805927, CHG0805930, CHG0805934, CHG0805939","startTime":"2026-07-15T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"49cc9a5080a911f1be3dcb367ccf780a","incidentId":"61d6fd307a5e11f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-16T00:00:00Z","lastModifiedTime":"2026-07-16T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"610140b0807f11f1be3dcb367ccf780a","incidentId":"61d6fd307a5e11f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-15T19:00:00Z","lastModifiedTime":"2026-07-15T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"61dcc9907a5e11f1834c5317e7c1d52e","incidentId":"61d6fd307a5e11f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 15, 2026, 19:00 UTC\nComplete: Thursday, July 16, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-07T23:48:41Z","lastModifiedTime":"2026-07-07T23:48:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-16T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"28e82b407a5c11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-07T23:32:46Z","lastModifiedTime":"2026-07-15T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0805925, CHG0805937","startTime":"2026-07-15T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"6154b7e0807f11f1be3dcb367ccf780a","incidentId":"28e82b407a5c11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-15T19:00:00Z","lastModifiedTime":"2026-07-15T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"16743e30804d11f1834c5317e7c1d52e","incidentId":"28e82b407a5c11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-15T13:00:00Z","lastModifiedTime":"2026-07-15T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"28edd0907a5c11f19c3993046b985b88","incidentId":"28e82b407a5c11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 15, 2026, 13:00 UTC\nComplete: Wednesday, July 15, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-07T23:32:46Z","lastModifiedTime":"2026-07-07T23:32:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-15T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"138a52707a5f11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-07T23:53:39Z","lastModifiedTime":"2026-07-15T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0805931, CHG0805938","startTime":"2026-07-15T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ff3a40a0807611f1834c5317e7c1d52e","incidentId":"138a52707a5f11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-15T18:00:00Z","lastModifiedTime":"2026-07-15T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b4921500804411f1be3dcb367ccf780a","incidentId":"138a52707a5f11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-15T12:00:00Z","lastModifiedTime":"2026-07-15T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1390bb107a5f11f1b8d75d44686f2b97","incidentId":"138a52707a5f11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 15, 2026, 12:00 UTC\nComplete: Wednesday, July 15, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-07T23:53:39Z","lastModifiedTime":"2026-07-07T23:53:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-15T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7a14d8107ba611f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 15, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T14:57:16Z","lastModifiedTime":"2026-07-15T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806757, CHG0806758","startTime":"2026-07-15T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2d899cc0802311f19c3993046b985b88","incidentId":"7a14d8107ba611f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-15T08:00:00Z","lastModifiedTime":"2026-07-15T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"44a675607ff911f19c3993046b985b88","incidentId":"7a14d8107ba611f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-15T03:00:00Z","lastModifiedTime":"2026-07-15T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7a1af2907ba611f1834c5317e7c1d52e","incidentId":"7a14d8107ba611f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 15, 2026, 03:00 UTC\nComplete: Wednesday, July 15, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T14:57:16Z","lastModifiedTime":"2026-07-09T14:57:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-15T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9d94c8f07ba511f1834c5317e7c1d52e","incidentName":"Webex Calling Service Maintenance: July 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T14:51:06Z","lastModifiedTime":"2026-07-15T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806754, CHG0806756","startTime":"2026-07-14T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e2f45ce07ff011f1834c5317e7c1d52e","incidentId":"9d94c8f07ba511f1834c5317e7c1d52e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-15T02:00:00Z","lastModifiedTime":"2026-07-15T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"985447907fbe11f1b8d75d44686f2b97","incidentId":"9d94c8f07ba511f1834c5317e7c1d52e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-14T20:00:00Z","lastModifiedTime":"2026-07-14T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9d9a95507ba511f1834c5317e7c1d52e","incidentId":"9d94c8f07ba511f1834c5317e7c1d52e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 14, 2026, 20:00 UTC\nComplete: Wednesday, July 15, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T14:51:06Z","lastModifiedTime":"2026-07-14T20:11:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-15T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e3e9a8307ba411f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T14:45:55Z","lastModifiedTime":"2026-07-15T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806753","startTime":"2026-07-14T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"1f6bdb007fe011f19c3993046b985b88","incidentId":"e3e9a8307ba411f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-15T00:00:00Z","lastModifiedTime":"2026-07-15T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3690f1007fb611f1b8d75d44686f2b97","incidentId":"e3e9a8307ba411f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-14T19:00:00Z","lastModifiedTime":"2026-07-14T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e3ef26707ba411f19c3993046b985b88","incidentId":"e3e9a8307ba411f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 14, 2026, 19:00 UTC\nComplete: Wednesday, July 15, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T14:45:55Z","lastModifiedTime":"2026-07-09T14:45:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-15T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3ce1f0a07ba011f1be3dcb367ccf780a","incidentName":"Webex Calling Service Maintenance: July 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T14:12:37Z","lastModifiedTime":"2026-07-14T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806748","startTime":"2026-07-14T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2afbcdf07fcb11f1834c5317e7c1d52e","incidentId":"3ce1f0a07ba011f1be3dcb367ccf780a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-14T21:30:00Z","lastModifiedTime":"2026-07-14T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"422885107fa111f1be3dcb367ccf780a","incidentId":"3ce1f0a07ba011f1be3dcb367ccf780a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-14T16:30:00Z","lastModifiedTime":"2026-07-14T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3ce80b207ba011f1be3dcb367ccf780a","incidentId":"3ce1f0a07ba011f1be3dcb367ccf780a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 14, 2026, 16:30 UTC\nComplete: Tuesday, July 14, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T14:12:37Z","lastModifiedTime":"2026-07-09T14:12:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-14T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4381e9c07b9f11f1b8d75d44686f2b97","incidentName":"Webex Calling Service Maintenance: July 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T14:05:38Z","lastModifiedTime":"2026-07-14T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806715","startTime":"2026-07-14T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d4d2ca907fad11f1b8d75d44686f2b97","incidentId":"4381e9c07b9f11f1b8d75d44686f2b97","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-14T18:00:00Z","lastModifiedTime":"2026-07-14T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ebf03f707f8311f1b8d75d44686f2b97","incidentId":"4381e9c07b9f11f1b8d75d44686f2b97","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-14T13:00:00Z","lastModifiedTime":"2026-07-14T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"43882b507b9f11f1b8d75d44686f2b97","incidentId":"4381e9c07b9f11f1b8d75d44686f2b97","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 14, 2026, 13:00 UTC\nComplete: Tuesday, July 14, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T14:05:38Z","lastModifiedTime":"2026-07-09T14:05:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-14T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"54de9ac07b9e11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 14, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T13:58:58Z","lastModifiedTime":"2026-07-14T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806714","startTime":"2026-07-14T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"731456007fa511f19c3993046b985b88","incidentId":"54de9ac07b9e11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-14T17:00:00Z","lastModifiedTime":"2026-07-14T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8a332a707f7b11f1be3dcb367ccf780a","incidentId":"54de9ac07b9e11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-14T12:00:00Z","lastModifiedTime":"2026-07-14T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"54e440107b9e11f19c3993046b985b88","incidentId":"54de9ac07b9e11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 14, 2026, 12:00 UTC\nComplete: Tuesday, July 14, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T13:58:58Z","lastModifiedTime":"2026-07-09T13:58:58Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-14T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9243a4007bcb11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T19:22:48Z","lastModifiedTime":"2026-07-14T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806920","startTime":"2026-07-13T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b88d5c007f2711f1b8d75d44686f2b97","incidentId":"9243a4007bcb11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-14T02:00:00Z","lastModifiedTime":"2026-07-14T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6de446007ef511f1be3dcb367ccf780a","incidentId":"9243a4007bcb11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-13T20:00:00Z","lastModifiedTime":"2026-07-13T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"924997707bcb11f19c3993046b985b88","incidentId":"9243a4007bcb11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia  \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, July 13, 2026, 20:00 UTC\nComplete: Tuesday, July 14, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T19:22:48Z","lastModifiedTime":"2026-07-09T19:22:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-14T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fe1eaef07bca11f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 13, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-09T19:18:40Z","lastModifiedTime":"2026-07-13T23:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0806921","startTime":"2026-07-13T17:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"934024007f0e11f1b8d75d44686f2b97","incidentId":"fe1eaef07bca11f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-13T23:00:00Z","lastModifiedTime":"2026-07-13T23:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"489e61007edc11f1834c5317e7c1d52e","incidentId":"fe1eaef07bca11f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-13T17:00:00Z","lastModifiedTime":"2026-07-13T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fe2454407bca11f19c3993046b985b88","incidentId":"fe1eaef07bca11f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, July 13, 2026, 17:00 UTC\nComplete: Monday, July 13, 2026, 23:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-09T19:18:40Z","lastModifiedTime":"2026-07-09T19:18:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-13T23:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a56a40d073cd11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 10, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T15:17:30Z","lastModifiedTime":"2026-07-10T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804444, CHG0804445","startTime":"2026-07-10T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"59cf13107c3511f1b8d75d44686f2b97","incidentId":"a56a40d073cd11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-10T08:00:00Z","lastModifiedTime":"2026-07-10T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"70a56cd07c0b11f1b8d75d44686f2b97","incidentId":"a56a40d073cd11f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-10T03:00:00Z","lastModifiedTime":"2026-07-10T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a570344073cd11f1b7b62100c11c210e","incidentId":"a56a40d073cd11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 10, 2026, 03:00 UTC\nComplete: Friday, July 10, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T15:17:30Z","lastModifiedTime":"2026-06-29T15:17:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-10T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"4e47a31074e011f19c3993046b985b88","incidentName":"Webex Calling Service Maintenance: July 10, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-07-01T00:03:36Z","lastModifiedTime":"2026-07-10T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804403","startTime":"2026-07-10T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5971b0d07c3511f1b8d75d44686f2b97","incidentId":"4e47a31074e011f19c3993046b985b88","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-10T08:00:00Z","lastModifiedTime":"2026-07-10T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0ee216407c0311f19c3993046b985b88","incidentId":"4e47a31074e011f19c3993046b985b88","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-10T02:00:00Z","lastModifiedTime":"2026-07-10T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"4e4d968074e011f19c3993046b985b88","incidentId":"4e47a31074e011f19c3993046b985b88","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 10, 2026, 02:00 UTC\nComplete: Friday, July 10, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-07-01T00:03:36Z","lastModifiedTime":"2026-07-01T00:03:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-10T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"abbd527073cc11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 09, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T15:10:31Z","lastModifiedTime":"2026-07-10T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804441, CHG0804443","startTime":"2026-07-09T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0f34a3107c0311f19c3993046b985b88","incidentId":"abbd527073cc11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-10T02:00:00Z","lastModifiedTime":"2026-07-10T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c44694d07bd011f1be3dcb367ccf780a","incidentId":"abbd527073cc11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-09T20:00:00Z","lastModifiedTime":"2026-07-09T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"abc3940073cc11f1bd9ec54ec45cc99a","incidentId":"abbd527073cc11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 09, 2026, 20:00 UTC\nComplete: Friday, July 10, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T15:10:31Z","lastModifiedTime":"2026-07-07T18:50:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-10T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f0da9c1073cb11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 09, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T15:05:18Z","lastModifiedTime":"2026-07-10T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804440","startTime":"2026-07-09T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4b5fd5f07bf211f1be3dcb367ccf780a","incidentId":"f0da9c1073cb11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-10T00:00:00Z","lastModifiedTime":"2026-07-10T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"628a43207bc811f19c3993046b985b88","incidentId":"f0da9c1073cb11f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-09T19:00:00Z","lastModifiedTime":"2026-07-09T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f0e0687073cb11f1b7b62100c11c210e","incidentId":"f0da9c1073cb11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 09, 2026, 19:00 UTC\nComplete: Friday, July 10, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T15:05:18Z","lastModifiedTime":"2026-06-29T15:05:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-10T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"cb4aeff073ca11f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 09, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T14:57:05Z","lastModifiedTime":"2026-07-09T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804439","startTime":"2026-07-09T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"56e47e407bdd11f1b8d75d44686f2b97","incidentId":"cb4aeff073ca11f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-09T21:30:00Z","lastModifiedTime":"2026-07-09T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6e104b007bb311f19c3993046b985b88","incidentId":"cb4aeff073ca11f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-09T16:30:00Z","lastModifiedTime":"2026-07-09T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cb510a7073ca11f192883b479d9fbcae","incidentId":"cb4aeff073ca11f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 09, 2026, 16:30 UTC\nComplete: Thursday, July 09, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T14:57:05Z","lastModifiedTime":"2026-06-29T14:57:05Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a350b0a073c211f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 09, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:58:42Z","lastModifiedTime":"2026-07-09T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804438","startTime":"2026-07-09T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"00c083f07bc011f1b8d75d44686f2b97","incidentId":"a350b0a073c211f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-09T18:00:00Z","lastModifiedTime":"2026-07-09T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"17eaca107b9611f1b8d75d44686f2b97","incidentId":"a350b0a073c211f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-09T13:00:00Z","lastModifiedTime":"2026-07-09T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a35607d073c211f1bd9ec54ec45cc99a","incidentId":"a350b0a073c211f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 09, 2026, 13:00 UTC\nComplete: Thursday, July 09, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:58:42Z","lastModifiedTime":"2026-06-29T13:58:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"09ab31a073c211f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 09, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:54:24Z","lastModifiedTime":"2026-07-09T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804437","startTime":"2026-07-09T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"9efd7b807bb711f19c3993046b985b88","incidentId":"09ab31a073c211f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-09T17:00:00Z","lastModifiedTime":"2026-07-09T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b62c2e707b8d11f1b8d75d44686f2b97","incidentId":"09ab31a073c211f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-09T12:00:00Z","lastModifiedTime":"2026-07-09T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"09b19a4073c211f1b7b62100c11c210e","incidentId":"09ab31a073c211f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 09, 2026, 12:00 UTC\nComplete: Thursday, July 09, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:54:24Z","lastModifiedTime":"2026-06-29T13:54:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"eda20ce07b4b11f1834c5317e7c1d52e","incidentName":"Webex Dedicated Instance: Service degradation due to connectivity issues between London and Amsterdam data centers","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-09T04:09:06Z","lastModifiedTime":"2026-07-09T12:34:39Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016038","incidentNumber":"INC0056314","componentIdList":["e90afd60a20111eaa3537f6c45bf07df","af3f7520a20111eaa3537f6c45bf07df","1d6e1790a20211eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-07-09T04:09:06Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8db61c807b9211f1834c5317e7c1d52e","incidentId":"eda20ce07b4b11f1834c5317e7c1d52e","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-09T12:34:39Z","lastModifiedTime":"2026-07-09T12:34:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"27f68b807b5d11f19c3993046b985b88","incidentId":"eda20ce07b4b11f1834c5317e7c1d52e","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-07-09T06:12:25Z","lastModifiedTime":"2026-07-09T06:12:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9e56d2507b5611f1be3dcb367ccf780a","incidentId":"eda20ce07b4b11f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has confirmed that service restoration is progressing well. We will provide updates hourly or as new details emerge.","createTime":"2026-07-09T05:25:37Z","lastModifiedTime":"2026-07-09T05:25:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"337093307b4d11f1834c5317e7c1d52e","incidentId":"eda20ce07b4b11f1834c5317e7c1d52e","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates every hour or as they become available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-07-09T04:18:13Z","lastModifiedTime":"2026-07-09T04:18:13Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"eda875807b4b11f1834c5317e7c1d52e","incidentId":"eda20ce07b4b11f1834c5317e7c1d52e","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue that may cause users in the EU region to experience phone registration failures, with some users also encountering intermittent device provisioning failures. \n\nWe are working towards service restoration and apologize for any inconvenience this may cause.","createTime":"2026-07-09T04:09:06Z","lastModifiedTime":"2026-07-09T04:12:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T12:34:39Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2f023990741b11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 09, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-30T00:32:32Z","lastModifiedTime":"2026-07-09T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804405, CHG0804407, CHG0804418","startTime":"2026-07-09T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"90e1dca07b7411f1b8d75d44686f2b97","incidentId":"2f023990741b11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-09T09:00:00Z","lastModifiedTime":"2026-07-09T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e47aee507b3911f1b8d75d44686f2b97","incidentId":"2f023990741b11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-09T02:00:00Z","lastModifiedTime":"2026-07-09T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2f087b20741b11f1bd9ec54ec45cc99a","incidentId":"2f023990741b11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 09, 2026, 02:00 UTC\nComplete: Thursday, July 09, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-30T00:32:32Z","lastModifiedTime":"2026-06-30T00:32:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2e639320741c11f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-30T00:39:41Z","lastModifiedTime":"2026-07-09T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804406, CHG0804408, CHG0804414, CHG0804420, CHG0804421, CHG0804422","startTime":"2026-07-08T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4640b5e07b4211f1b8d75d44686f2b97","incidentId":"2e639320741c11f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-09T03:00:00Z","lastModifiedTime":"2026-07-09T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fb92bde07b0f11f19c3993046b985b88","incidentId":"2e639320741c11f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-08T21:00:00Z","lastModifiedTime":"2026-07-08T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2e69d4b0741c11f192883b479d9fbcae","incidentId":"2e639320741c11f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 08, 2026, 21:00 UTC\nComplete: Thursday, July 09, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-30T00:39:41Z","lastModifiedTime":"2026-06-30T00:39:41Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ebac1400741e11f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-30T00:59:17Z","lastModifiedTime":"2026-07-09T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804410, CHG0804415, CHG0804416, CHG0804419","startTime":"2026-07-08T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"20e65e807b2911f1b8d75d44686f2b97","incidentId":"ebac1400741e11f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-09T00:00:00Z","lastModifiedTime":"2026-07-09T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"38181eb07aff11f1b8d75d44686f2b97","incidentId":"ebac1400741e11f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-08T19:00:00Z","lastModifiedTime":"2026-07-08T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ebb22e80741e11f192883b479d9fbcae","incidentId":"ebac1400741e11f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 08, 2026, 19:00 UTC\nComplete: Thursday, July 09, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-30T00:59:17Z","lastModifiedTime":"2026-06-30T00:59:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-09T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"29f68a20741e11f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: July 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-30T00:53:52Z","lastModifiedTime":"2026-07-08T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804409, CHG0804412","startTime":"2026-07-08T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"387d22107aff11f1b8d75d44686f2b97","incidentId":"29f68a20741e11f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T19:00:00Z","lastModifiedTime":"2026-07-08T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ed7c9d407acc11f1834c5317e7c1d52e","incidentId":"29f68a20741e11f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-08T13:00:00Z","lastModifiedTime":"2026-07-08T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"29fd40e0741e11f1bef6cd83069f57be","incidentId":"29f68a20741e11f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 08, 2026, 13:00 UTC\nComplete: Wednesday, July 08, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-30T00:53:52Z","lastModifiedTime":"2026-06-30T00:53:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"064e3440742011f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-30T01:07:11Z","lastModifiedTime":"2026-07-08T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804411, CHG0804423","startTime":"2026-07-08T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d653ddc07af611f1834c5317e7c1d52e","incidentId":"064e3440742011f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T18:00:00Z","lastModifiedTime":"2026-07-08T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8bbf13107ac411f1b8d75d44686f2b97","incidentId":"064e3440742011f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-08T12:00:00Z","lastModifiedTime":"2026-07-08T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"065400a0742011f1bd9ec54ec45cc99a","incidentId":"064e3440742011f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 08, 2026, 12:00 UTC\nComplete: Wednesday, July 08, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-30T01:07:11Z","lastModifiedTime":"2026-06-30T01:07:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"67de90007ae311f19c3993046b985b88","incidentName":"Webex Control Hub: Some users are experiencing login failures","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-08T15:40:54Z","lastModifiedTime":"2026-07-08T16:44:34Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016036","incidentNumber":"INC0056310","componentIdList":["9b98636046ae11e98e97197dc746beeb","5bfe3ab0260211eb8dae2f904e212e9e","795ab570260211ebafac1bdb27072bc5","78783b3046ae11e98e97197dc746beeb","71352330260211eb8dae2f904e212e9e"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-07-08T15:40:54Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4d1d1c607aec11f19c3993046b985b88","incidentId":"67de90007ae311f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved. \n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-08T16:44:34Z","lastModifiedTime":"2026-07-08T16:44:34Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a5f421307ae711f1b8d75d44686f2b97","incidentId":"67de90007ae311f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-07-08T16:11:16Z","lastModifiedTime":"2026-07-08T16:11:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"21c39a907ae611f19c3993046b985b88","incidentId":"67de90007ae311f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Upon further investigation engineering identified additional impact to Webex for BroadWorks sign in and user provisioning. Webex for BroadWorks Wholesale customers are also affected. We will continue to monitor the situation closely and provide the next update within one hour or sooner if significant progress occurs.\n\nWe appreciate your patience while we work to restore services and apologize for the inconvenience this may cause.","createTime":"2026-07-08T16:00:25Z","lastModifiedTime":"2026-07-08T16:00:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"67e51fb07ae311f19c3993046b985b88","incidentId":"67de90007ae311f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue preventing some administrators from accessing Webex Control Hub. Affected users are encountering login failures when attempting to access Webex Control Hub and the HelpDesk portal. We will provide the next update in one hour or sooner if new information becomes available.\n\nWe are working to restore services as quickly as possible and apologize for the inconvenience this may cause. ","createTime":"2026-07-08T15:40:54Z","lastModifiedTime":"2026-07-08T15:40:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T16:44:34Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"53ca0a906f7611f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T02:42:22Z","lastModifiedTime":"2026-07-08T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800025","startTime":"2026-07-08T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"04b3b4a07aa311f1be3dcb367ccf780a","incidentId":"53ca0a906f7611f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T08:00:00Z","lastModifiedTime":"2026-07-08T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"365644b07aa211f19c3993046b985b88","incidentId":"53ca0a906f7611f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T07:54:14Z","lastModifiedTime":"2026-07-08T07:54:14Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b9fe1b807a7011f1834c5317e7c1d52e","incidentId":"53ca0a906f7611f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-08T02:00:00Z","lastModifiedTime":"2026-07-08T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"53cfafe06f7611f1b7b62100c11c210e","incidentId":"53ca0a906f7611f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 08, 2026, 02:00 UTC\nComplete: Wednesday, July 08, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T02:42:22Z","lastModifiedTime":"2026-06-24T02:42:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7756d35073c011f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 08, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:43:09Z","lastModifiedTime":"2026-07-08T07:49:43Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804435, CHG0804436","startTime":"2026-07-08T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"94fc92e07aa111f19c3993046b985b88","incidentId":"7756d35073c011f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T07:49:43Z","lastModifiedTime":"2026-07-08T07:49:43Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1bc84fe07a7911f1be3dcb367ccf780a","incidentId":"7756d35073c011f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-08T03:00:00Z","lastModifiedTime":"2026-07-08T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"775c2a8073c011f1b7b62100c11c210e","incidentId":"7756d35073c011f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 08, 2026, 03:00 UTC\nComplete: Wednesday, July 08, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:43:09Z","lastModifiedTime":"2026-06-29T13:43:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T07:49:43Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9c0f1d2073bf11f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:37:01Z","lastModifiedTime":"2026-07-08T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804432, CHG0804434","startTime":"2026-07-07T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ba6e69807a7011f1834c5317e7c1d52e","incidentId":"9c0f1d2073bf11f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T02:00:00Z","lastModifiedTime":"2026-07-08T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6f6902b07a3e11f1b8d75d44686f2b97","incidentId":"9c0f1d2073bf11f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-07T20:00:00Z","lastModifiedTime":"2026-07-07T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9c16973073bf11f192883b479d9fbcae","incidentId":"9c0f1d2073bf11f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 07, 2026, 20:00 UTC\nComplete: Wednesday, July 08, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:37:01Z","lastModifiedTime":"2026-07-07T18:48:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"af9eb3b073be11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:30:25Z","lastModifiedTime":"2026-07-08T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804431","startTime":"2026-07-07T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f686fec07a5f11f19c3993046b985b88","incidentId":"af9eb3b073be11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-08T00:00:00Z","lastModifiedTime":"2026-07-08T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0db0cfb07a3611f1834c5317e7c1d52e","incidentId":"af9eb3b073be11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-07T19:00:00Z","lastModifiedTime":"2026-07-07T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"afa4801073be11f1bd9ec54ec45cc99a","incidentId":"af9eb3b073be11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 07, 2026, 19:00 UTC\nComplete: Wednesday, July 08, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:30:25Z","lastModifiedTime":"2026-06-29T13:30:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-08T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"f6bb9de073bd11f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: July 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:25:15Z","lastModifiedTime":"2026-07-07T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804430","startTime":"2026-07-07T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0212d3007a4b11f19c3993046b985b88","incidentId":"f6bb9de073bd11f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-07T21:30:00Z","lastModifiedTime":"2026-07-07T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"193466907a2111f19c3993046b985b88","incidentId":"f6bb9de073bd11f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-07T16:30:00Z","lastModifiedTime":"2026-07-07T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f6c22d9073bd11f1bef6cd83069f57be","incidentId":"f6bb9de073bd11f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 07, 2026, 16:30 UTC\nComplete: Tuesday, July 07, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:25:15Z","lastModifiedTime":"2026-06-29T13:25:15Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-07T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"223e2fb073bd11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:19:18Z","lastModifiedTime":"2026-07-07T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804429","startTime":"2026-07-07T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"abe9cfa07a2d11f1be3dcb367ccf780a","incidentId":"223e2fb073bd11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-07T18:00:00Z","lastModifiedTime":"2026-07-07T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c31af3907a0311f1b8d75d44686f2b97","incidentId":"223e2fb073bd11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-07T13:00:00Z","lastModifiedTime":"2026-07-07T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2243fc1073bd11f1bd9ec54ec45cc99a","incidentId":"223e2fb073bd11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 07, 2026, 13:00 UTC\nComplete: Tuesday, July 07, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:19:18Z","lastModifiedTime":"2026-06-29T13:19:18Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-07T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"572deef073bc11f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: July 07, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T13:13:37Z","lastModifiedTime":"2026-07-07T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0804428","startTime":"2026-07-07T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"4a2d56e07a2511f19c3993046b985b88","incidentId":"572deef073bc11f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-07T17:00:00Z","lastModifiedTime":"2026-07-07T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"6148f70079fb11f1b8d75d44686f2b97","incidentId":"572deef073bc11f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-07T12:00:00Z","lastModifiedTime":"2026-07-07T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5734579073bc11f1bef6cd83069f57be","incidentId":"572deef073bc11f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, July 07, 2026, 12:00 UTC\nComplete: Tuesday, July 07, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T13:13:37Z","lastModifiedTime":"2026-06-29T13:13:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-07T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0c796de0756411f19c3993046b985b88","incidentName":"Webex Contact Center: Some agents may experience latency in real-time reporting for Supervisor Desktop and Analyzer","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-07-01T15:46:39Z","lastModifiedTime":"2026-07-04T16:22:12Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016017","incidentNumber":"INC0056252","componentIdList":["e90afd60a20111eaa3537f6c45bf07df","af3f7520a20111eaa3537f6c45bf07df"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-07-01T15:46:39Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"832659a077c411f1b8d75d44686f2b97","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"resolved","deleted":false,"message":"Engineering confirmed that the lingering stuck sessions have been cleared and all services are now fully functional.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-04T16:22:12Z","lastModifiedTime":"2026-07-04T16:22:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"71d2cd4076fd11f1834c5317e7c1d52e","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"As mentioned in the previous update, we confirm that the issue impacting real-time reporting has been resolved, and all systems are functioning as expected. Please be assured that our team is actively working to resolve the lingering stuck sessions. We will continue to monitor the situation closely and provide updates as progress is made.\n\nThank you for your continued patience and understanding.","createTime":"2026-07-03T16:37:13Z","lastModifiedTime":"2026-07-03T16:37:13Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9a81e940763711f1be3dcb367ccf780a","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"monitoring","deleted":false,"message":"We are pleased to confirm that the issue impacting real-time reporting has been fully resolved, and all systems are now operating as expected. While a small number of users may notice lingering stuck sessions which may account for higher call counts and call durations, these will clear automatically without any intervention required on your part. Our team continues to monitor the platform closely to ensure ongoing service stability and performance.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-07-02T17:01:01Z","lastModifiedTime":"2026-07-02T19:24:42Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fc502930762711f1834c5317e7c1d52e","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to confirm that there is no lag at this time, and the final phase of mitigation is ongoing to ensure complete resolution of the issue. However, Engineering, received new reports of stuck sessions being displayed in the Supervisor Desktop and Analyzer. We are looking into this new behavior and will provide our next status update in four hours or sooner if new information is available.\n\nWe appreciate your patience while we address this service incident","createTime":"2026-07-02T15:09:13Z","lastModifiedTime":"2026-07-02T15:10:36Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"147b1240760511f1be3dcb367ccf780a","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to confirm that there is no lag at this time, and the final phase of mitigation is ongoing to ensure complete resolution of the issue. We remain vigilant in monitoring the situation closely and will provide the next update within four hours or sooner if significant progress is made. Thank you for your continued patience and understanding.","createTime":"2026-07-02T10:59:21Z","lastModifiedTime":"2026-07-02T10:59:21Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7f540ef075e211f19c3993046b985b88","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has confirmed that their efforts have yielded positive results, and there is currently no lag. However, they are in the final phase of mitigation to ensure the issue is fully resolved. We will continue to monitor the situation closely and provide the next update within four hours or sooner if significant progress occurs.","createTime":"2026-07-02T06:51:48Z","lastModifiedTime":"2026-07-02T06:51:48Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f35ff69075bc11f1b8d75d44686f2b97","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering is making progress with the deployment of the fix and currently seeing that the real-time reporting lag has considerably reduced. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.","createTime":"2026-07-02T02:23:02Z","lastModifiedTime":"2026-07-02T02:23:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2bae8d80759611f19c3993046b985b88","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering teams are actively working to finalize and deploy the fix for real-time reporting in Supervisor Desktop and Analyzer. We will continue to monitor the progress closely and will provide the next update in four hours or sooner should significant progress occur.","createTime":"2026-07-01T21:45:26Z","lastModifiedTime":"2026-07-01T21:45:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"84698830757811f19c3993046b985b88","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering continues to work toward full service restoration. The team is continuing to apply additional changes to fully stabilize real-time reporting for Supervisor Desktop and Analyzer. The scope of this issue remains limited to the US region. We will provide the next update in four hours or sooner if new information becomes available.","createTime":"2026-07-01T18:13:10Z","lastModifiedTime":"2026-07-01T18:13:10Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f1012600756f11f1834c5317e7c1d52e","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and continues to work toward service restoration. Progress is ongoing as the team implements corrective actions to address the underlying cause of the reporting latency for Supervisor Desktop and Analyzer. The scope of this issue remains limited to the US region. We will provide the next update in one hour or sooner if new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-07-01T17:11:47Z","lastModifiedTime":"2026-07-01T17:11:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0b81f910756511f1be3dcb367ccf780a","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-07-01T15:53:47Z","lastModifiedTime":"2026-07-01T15:53:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0c8099d0756411f19c3993046b985b88","incidentId":"0c796de0756411f19c3993046b985b88","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue causing latency in real-time reporting for Supervisor Desktop and Analyzer. The scope of this issue is limited to the US region. We are currently conducting a comprehensive impact assessment and will provide an update in 30 minutes, or as soon as new information becomes available\n\nWe appreciate your patience while we address this service incident.\n","createTime":"2026-07-01T15:46:39Z","lastModifiedTime":"2026-07-01T15:48:37Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-04T16:22:12Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a6e001606f6e11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T01:47:26Z","lastModifiedTime":"2026-07-03T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801466, CHG0801467","startTime":"2026-07-03T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"30e7028076b511f1be3dcb367ccf780a","incidentId":"a6e001606f6e11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-03T08:00:00Z","lastModifiedTime":"2026-07-03T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"48173c10768b11f19c3993046b985b88","incidentId":"a6e001606f6e11f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-03T03:00:00Z","lastModifiedTime":"2026-07-03T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8fba4bc06f6f11f1b7b62100c11c210e","incidentId":"a6e001606f6e11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 03, 2026, 03:00 UTC\nComplete: Friday, July 03, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T01:53:56Z","lastModifiedTime":"2026-06-24T01:53:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-03T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"65c42db06f6d11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 03, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T01:38:27Z","lastModifiedTime":"2026-07-03T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["774e091096f911eea5cb8dec53439615","6c7b312096f911ee82da37ce483cc72b"],"externalId":null,"sourceId":null,"fedRAMP":true,"commercial":false,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801448","startTime":"2026-07-03T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3099f3f076b511f1be3dcb367ccf780a","incidentId":"65c42db06f6d11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-03T08:00:00Z","lastModifiedTime":"2026-07-03T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"47c48830768b11f19c3993046b985b88","incidentId":"65c42db06f6d11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-03T03:00:00Z","lastModifiedTime":"2026-07-03T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"524ce4a06f6f11f1bef6cd83069f57be","incidentId":"65c42db06f6d11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Virginia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, July 03, 2026, 03:00 UTC\nComplete: Friday, July 03, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale \n\n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T01:52:13Z","lastModifiedTime":"2026-06-24T01:52:13Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-03T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"19fb0ea06f7011f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T01:57:48Z","lastModifiedTime":"2026-07-03T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801463, CHG0801465","startTime":"2026-07-02T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e60131a0768211f1834c5317e7c1d52e","incidentId":"19fb0ea06f7011f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-03T02:00:00Z","lastModifiedTime":"2026-07-03T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9b68e480765011f1834c5317e7c1d52e","incidentId":"19fb0ea06f7011f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T20:00:00Z","lastModifiedTime":"2026-07-02T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1a00db006f7011f1b7b62100c11c210e","incidentId":"19fb0ea06f7011f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 20:00 UTC\nComplete: Friday, July 03, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T01:57:48Z","lastModifiedTime":"2026-07-01T13:35:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-03T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"304609c06f7111f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T02:05:35Z","lastModifiedTime":"2026-07-03T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801462","startTime":"2026-07-02T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"22757b70767211f19c3993046b985b88","incidentId":"304609c06f7111f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-03T00:00:00Z","lastModifiedTime":"2026-07-03T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"39907f50764811f19c3993046b985b88","incidentId":"304609c06f7111f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T19:00:00Z","lastModifiedTime":"2026-07-02T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"304b60f06f7111f1bd9ec54ec45cc99a","incidentId":"304609c06f7111f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 19:00 UTC\nComplete: Friday, July 03, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T02:05:35Z","lastModifiedTime":"2026-06-24T02:05:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-03T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"685f46c06f7411f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T02:28:38Z","lastModifiedTime":"2026-07-02T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801461","startTime":"2026-07-02T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2e0df9e0765d11f19c3993046b985b88","incidentId":"685f46c06f7411f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T21:30:00Z","lastModifiedTime":"2026-07-02T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"45230a50763311f19c3993046b985b88","incidentId":"685f46c06f7411f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T16:30:00Z","lastModifiedTime":"2026-07-02T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"68653a306f7411f192883b479d9fbcae","incidentId":"685f46c06f7411f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 16:30 UTC\nComplete: Thursday, July 02, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T02:28:38Z","lastModifiedTime":"2026-06-24T02:28:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fced57b06aaf11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-18T00:52:32Z","lastModifiedTime":"2026-07-02T19:00:00Z","deleted":false,"locations":null,"regions":["ANZ","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800003, CHG0800004","startTime":"2026-07-02T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"39f115e0764811f19c3993046b985b88","incidentId":"fced57b06aaf11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T19:00:00Z","lastModifiedTime":"2026-07-02T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ef0132e0761511f1b8d75d44686f2b97","incidentId":"fced57b06aaf11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T13:00:00Z","lastModifiedTime":"2026-07-02T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fcf324106aaf11f1bd9ec54ec45cc99a","incidentId":"fced57b06aaf11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nAustralia, Japan, Singapore, and South Korea Data Centers\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 13:00 UTC\nComplete: Thursday, July 02, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted. \n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-18T00:52:32Z","lastModifiedTime":"2026-06-18T00:52:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"04f8d8706f7511f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T02:33:01Z","lastModifiedTime":"2026-07-02T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801460","startTime":"2026-07-02T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d7de8de0763f11f1b8d75d44686f2b97","incidentId":"04f8d8706f7511f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T18:00:00Z","lastModifiedTime":"2026-07-02T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ef5a4f60761511f1b8d75d44686f2b97","incidentId":"04f8d8706f7511f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T13:00:00Z","lastModifiedTime":"2026-07-02T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"04fe7dc06f7511f192883b479d9fbcae","incidentId":"04f8d8706f7511f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 13:00 UTC\nComplete: Thursday, July 02, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T02:33:01Z","lastModifiedTime":"2026-06-24T02:33:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8e4309806f7911f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-24T03:05:29Z","lastModifiedTime":"2026-07-02T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801459","startTime":"2026-07-02T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"761766c0763711f19c3993046b985b88","incidentId":"8e4309806f7911f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T17:00:00Z","lastModifiedTime":"2026-07-02T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8d4667d0760d11f1b8d75d44686f2b97","incidentId":"8e4309806f7911f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T12:00:00Z","lastModifiedTime":"2026-07-02T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8e4924006f7911f1bef6cd83069f57be","incidentId":"8e4309806f7911f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 12:00 UTC\nComplete: Thursday, July 02, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-24T03:05:29Z","lastModifiedTime":"2026-06-24T03:05:29Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"d73347a06ec911f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 02, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T06:07:40Z","lastModifiedTime":"2026-07-02T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801681, CHG0801683, CHG0801694","startTime":"2026-07-02T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"67f81e6075f411f1be3dcb367ccf780a","incidentId":"d73347a06ec911f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T09:00:00Z","lastModifiedTime":"2026-07-02T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bb9500a075b911f1be3dcb367ccf780a","incidentId":"d73347a06ec911f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-02T02:00:00Z","lastModifiedTime":"2026-07-02T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d73914006ec911f1bd9ec54ec45cc99a","incidentId":"d73347a06ec911f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, July 02, 2026, 02:00 UTC\nComplete: Thursday, July 02, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T06:07:40Z","lastModifiedTime":"2026-06-23T06:07:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ad569da06eca11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T06:13:39Z","lastModifiedTime":"2026-07-02T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801682, CHG0801692, CHG0801688, CHG0801689","startTime":"2026-07-01T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"1d5d875075c211f1be3dcb367ccf780a","incidentId":"ad569da06eca11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T03:00:00Z","lastModifiedTime":"2026-07-02T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d2bdc020758f11f1be3dcb367ccf780a","incidentId":"ad569da06eca11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-01T21:00:00Z","lastModifiedTime":"2026-07-01T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ad5cb8206eca11f1bd9ec54ec45cc99a","incidentId":"ad569da06eca11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 01, 2026, 21:00 UTC\nComplete: Thursday, July 02, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T06:13:39Z","lastModifiedTime":"2026-06-30T20:22:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9dd399306ecc11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: July 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T06:27:32Z","lastModifiedTime":"2026-07-02T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801687, CHG0801696, CHG0801697, CHG0801698","startTime":"2026-07-01T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f815f4a075a811f19c3993046b985b88","incidentId":"9dd399306ecc11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-02T00:00:00Z","lastModifiedTime":"2026-07-02T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0f30aa60757f11f19c3993046b985b88","incidentId":"9dd399306ecc11f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-01T19:00:00Z","lastModifiedTime":"2026-07-01T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9dd98ca06ecc11f1b7b62100c11c210e","incidentId":"9dd399306ecc11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 01, 2026, 19:00 UTC\nComplete: Thursday, July 02, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T06:27:32Z","lastModifiedTime":"2026-06-23T06:27:32Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-02T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"714e2cd073f011f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: July 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-29T19:26:35Z","lastModifiedTime":"2026-07-01T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801686, CHG0801695","startTime":"2026-07-01T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"0f833730757f11f19c3993046b985b88","incidentId":"714e2cd073f011f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-01T19:00:00Z","lastModifiedTime":"2026-07-01T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c49aa730754c11f1b8d75d44686f2b97","incidentId":"714e2cd073f011f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-01T13:00:00Z","lastModifiedTime":"2026-07-01T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7154475073f011f192883b479d9fbcae","incidentId":"714e2cd073f011f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 01, 2026, 13:00 UTC\nComplete: Wednesday, July 01, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-29T19:26:35Z","lastModifiedTime":"2026-06-29T19:26:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-01T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2a28e4306ecd11f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T06:31:27Z","lastModifiedTime":"2026-07-01T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801690, CHG0801693","startTime":"2026-07-01T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ad70fd50757611f19c3993046b985b88","incidentId":"2a28e4306ecd11f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-01T18:00:00Z","lastModifiedTime":"2026-07-01T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"62d750a0754411f1be3dcb367ccf780a","incidentId":"2a28e4306ecd11f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-01T12:00:00Z","lastModifiedTime":"2026-07-01T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2a2e3b606ecd11f1bd9ec54ec45cc99a","incidentId":"2a28e4306ecd11f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 01, 2026, 12:00 UTC\nComplete: Wednesday, July 01, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T06:31:28Z","lastModifiedTime":"2026-06-23T06:31:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-01T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0de3c9b06ec911f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: July 01, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T06:02:02Z","lastModifiedTime":"2026-07-01T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801457, CHG0801458","startTime":"2026-07-01T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"dbc821a0752211f1b8d75d44686f2b97","incidentId":"0de3c9b06ec911f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-01T08:00:00Z","lastModifiedTime":"2026-07-01T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f2f0930074f811f1834c5317e7c1d52e","incidentId":"0de3c9b06ec911f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-07-01T03:00:00Z","lastModifiedTime":"2026-07-01T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0dea59606ec911f1bd9ec54ec45cc99a","incidentId":"0de3c9b06ec911f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, July 01, 2026, 03:00 UTC\nComplete: Wednesday, July 01, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T06:02:02Z","lastModifiedTime":"2026-06-23T06:02:02Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-01T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"33c2377069fb11f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T03:18:25Z","lastModifiedTime":"2026-07-01T04:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800000, CHG0800001, CHG0800002","startTime":"2026-06-30T22:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"54b410a0750111f19c3993046b985b88","incidentId":"33c2377069fb11f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-01T04:00:00Z","lastModifiedTime":"2026-07-01T04:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0a14e5b074cf11f1834c5317e7c1d52e","incidentId":"33c2377069fb11f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T22:00:00Z","lastModifiedTime":"2026-06-30T22:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"33c8ee3069fb11f1bef6cd83069f57be","incidentId":"33c2377069fb11f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 22:00 UTC\nComplete: Wednesday, July 01, 2026, 04:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T03:18:25Z","lastModifiedTime":"2026-06-17T03:18:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-01T04:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"05260b906ec811f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T05:54:38Z","lastModifiedTime":"2026-07-01T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801454, CHG0801455, CHG0801456","startTime":"2026-06-30T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"912b40a074f011f1834c5317e7c1d52e","incidentId":"05260b906ec811f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-01T02:00:00Z","lastModifiedTime":"2026-07-01T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"46870ca074be11f1b8d75d44686f2b97","incidentId":"05260b906ec811f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T20:00:00Z","lastModifiedTime":"2026-06-30T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"052bb0e06ec811f1b7b62100c11c210e","incidentId":"05260b906ec811f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, Amsterdam, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 20:00 UTC\nComplete: Wednesday, July 01, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T05:54:38Z","lastModifiedTime":"2026-06-23T05:54:38Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-01T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"26e8e3206ec711f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T05:48:25Z","lastModifiedTime":"2026-07-01T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801453","startTime":"2026-06-30T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cda5a4f074df11f19c3993046b985b88","incidentId":"26e8e3206ec711f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-07-01T00:00:00Z","lastModifiedTime":"2026-07-01T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e4c4ee9074b511f1834c5317e7c1d52e","incidentId":"26e8e3206ec711f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T19:00:00Z","lastModifiedTime":"2026-06-30T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"26eefda06ec711f1bef6cd83069f57be","incidentId":"26e8e3206ec711f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 19:00 UTC\nComplete: Wednesday, July 01, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T05:48:25Z","lastModifiedTime":"2026-06-23T05:48:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-07-01T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7126bc606ec611f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T05:43:20Z","lastModifiedTime":"2026-06-30T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801452","startTime":"2026-06-30T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"d92b5eb074ca11f19c3993046b985b88","incidentId":"7126bc606ec611f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-30T21:30:00Z","lastModifiedTime":"2026-06-30T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f05863f074a011f1834c5317e7c1d52e","incidentId":"7126bc606ec611f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T16:30:00Z","lastModifiedTime":"2026-06-30T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"712d9a306ec611f1b7b62100c11c210e","incidentId":"7126bc606ec611f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 16:30 UTC\nComplete: Tuesday, June 30, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T05:43:20Z","lastModifiedTime":"2026-06-23T05:43:20Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-30T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c19d73106ec511f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T05:38:26Z","lastModifiedTime":"2026-06-30T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801451","startTime":"2026-06-30T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"830b34f074ad11f1834c5317e7c1d52e","incidentId":"c19d73106ec511f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-30T18:00:00Z","lastModifiedTime":"2026-06-30T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9a29e250748311f19c3993046b985b88","incidentId":"c19d73106ec511f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T13:00:00Z","lastModifiedTime":"2026-06-30T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c1a366806ec511f1bef6cd83069f57be","incidentId":"c19d73106ec511f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 13:00 UTC\nComplete: Tuesday, June 30, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T05:38:26Z","lastModifiedTime":"2026-06-23T05:38:26Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-30T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b8b682106ec411f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-23T05:31:01Z","lastModifiedTime":"2026-06-30T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801450","startTime":"2026-06-30T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"2149da3074a511f1b8d75d44686f2b97","incidentId":"b8b682106ec411f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-30T17:00:00Z","lastModifiedTime":"2026-06-30T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"387001a0747b11f1834c5317e7c1d52e","incidentId":"b8b682106ec411f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T12:00:00Z","lastModifiedTime":"2026-06-30T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b8bc9c906ec411f192883b479d9fbcae","incidentId":"b8b682106ec411f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 12:00 UTC\nComplete: Tuesday, June 30, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-23T05:31:01Z","lastModifiedTime":"2026-06-23T05:31:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-30T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"7a3c958069f911f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: June 30, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T03:06:04Z","lastModifiedTime":"2026-06-30T10:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0799995, CHG0799996","startTime":"2026-06-30T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"74e33a00746a11f19c3993046b985b88","incidentId":"7a3c958069f911f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-30T10:00:00Z","lastModifiedTime":"2026-06-30T10:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"66c15990742711f192883b479d9fbcae","incidentId":"7a3c958069f911f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-30T02:00:00Z","lastModifiedTime":"2026-06-30T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"7a42b00069f911f1bd9ec54ec45cc99a","incidentId":"7a3c958069f911f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 30, 2026, 02:00 UTC\nComplete: Tuesday, June 30, 2026, 10:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T03:06:04Z","lastModifiedTime":"2026-06-17T03:06:04Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-30T10:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"18202d90742511f1bd9ec54ec45cc99a","incidentName":"Webex Services: Users may encounter issues with multiple Webex services","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-06-30T01:43:29Z","lastModifiedTime":"2026-06-30T02:34:23Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","ANZ","APAC","Canada","EMEA","South America"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"PUB0016012","incidentNumber":"INC0056240","componentIdList":["af3f7520a20111eaa3537f6c45bf07df","09e6269046af11e98e97197dc746beeb","9b98636046ae11e98e97197dc746beeb","950b94d02ab711eeb9af59a866740b45","2cd1036046ae11e9bf1a5374f1f8abd3","b8528c908c1d11ebadea11160490775a","322d6750c28711e89d57a3ee9cb4ab11","78783b3046ae11e98e97197dc746beeb","e644c07046ae11e98e97197dc746beeb","f39a9300c28611e8b87a2b7de57ea3ca","ccb48160db1211eea5d48b588b555552","1d6e1790a20211eaa9f2ad9f1b0333fd"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":null,"startTime":"2026-06-30T01:43:29Z","endTime":null,"autoStatusSetting":false,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"34c9f5f0742c11f192883b479d9fbcae","incidentId":"18202d90742511f1bd9ec54ec45cc99a","incidentName":null,"status":"resolved","deleted":false,"message":"Services remain healthy and stable and the issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-06-30T02:34:23Z","lastModifiedTime":"2026-06-30T02:34:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"8a646d60742711f192883b479d9fbcae","incidentId":"18202d90742511f1bd9ec54ec45cc99a","incidentName":null,"status":"monitoring","deleted":false,"message":"Impact was assessed to be global; however, engineering has completed remediation activities and services are now restored. \n\nWe will continue to monitor to ensure service stability.","createTime":"2026-06-30T02:00:59Z","lastModifiedTime":"2026-06-30T02:00:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"91083710742611f1bef6cd83069f57be","incidentId":"18202d90742511f1bd9ec54ec45cc99a","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified that some users in the US region may experience issues joining meetings or logging into the Webex App. Additionally, Webex Contact Center agents and Control Hub administrators may encounter login failures. We are actively working to resolve these issues.\n\nWe will provide the next update in 30 minutes or as new information becomes available.","createTime":"2026-06-30T01:54:01Z","lastModifiedTime":"2026-06-30T01:54:01Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ce137670742511f192883b479d9fbcae","incidentId":"18202d90742511f1bd9ec54ec45cc99a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue that may affect multiple Webex services for some users in the US region. We are currently conducting a comprehensive impact assessment and will provide an update in 30 minutes, or as soon as new information becomes available\n\nWe are working to restore the service and apologize for any inconvenience this may cause.","createTime":"2026-06-30T01:48:34Z","lastModifiedTime":"2026-06-30T01:48:34Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-30T02:34:23Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"79f84a7073c611f1bd9ec54ec45cc99a","incidentName":"Webex Slido: Users may experience failures loading the Slido embedded app","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-06-29T14:26:11Z","lastModifiedTime":"2026-06-29T16:13:52Z","deleted":false,"locations":null,"regions":["N. America (East)","N. 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We will provide the next update within four hours, or sooner should new information become available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-06-29T14:49:31Z","lastModifiedTime":"2026-06-29T14:49:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"79fe3de073c611f1bd9ec54ec45cc99a","incidentId":"79f84a7073c611f1bd9ec54ec45cc99a","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue impacting Slido functionality. Users may experience issues loading the Slido embedded application.\n\nWe are working toward restoring services and apologize for the inconvenience this may cause.","createTime":"2026-06-29T14:26:11Z","lastModifiedTime":"2026-06-29T14:26:11Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-29T16:13:52Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":"Webex Calling: On-Prem CUCM customers may experience call failures","incidentType":"INCIDENT","serviceId":"891","status":"resolved","impact":"minor","createTime":"2026-06-23T00:13:45Z","lastModifiedTime":"2026-06-26T12:26:22Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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If you continue to experience the issue, please upgrade your Webex application to the latest version.\n\nWe appreciate your patience while we addressed this service incident.","createTime":"2026-06-26T12:26:22Z","lastModifiedTime":"2026-06-26T12:26:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f51026b0711e11f1b7b62100c11c210e","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities, and services are now restored. If you continue to experience the issue, please upgrade your Webex application to the latest version.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-06-26T05:21:59Z","lastModifiedTime":"2026-06-26T05:21:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d197acb0711b11f1bef6cd83069f57be","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"The updated mobile build reviews have successfully concluded. The fixed Webex App is now rolling out in phases for all platforms - Android, iOS, Mac, and Windows. Please keep an eye out for update notifications within the app.\n\nWindows and Mac users can access the updated app here: https://help.webex.com/en-us/article/nw5p67g/Webex-App-%7C-Installation-and-automatic-upgrade#Cisco_Reference.dita_7f297b3d-e764-4f24-af5b-4cd41da90668","createTime":"2026-06-26T04:59:31Z","lastModifiedTime":"2026-06-26T04:59:31Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5105b29070b711f1bef6cd83069f57be","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"The fix for this issue has been released to general availability for Webex App desktop clients (Windows, Mac, and Android), restoring CUCM calling for affected FIPS-enabled users. Updated mobile builds have been submitted for review and will become available shortly. We will provide the next update within 24 hours, or sooner if new information becomes available.\n\nThank you for your continued patience.","createTime":"2026-06-25T17:00:06Z","lastModifiedTime":"2026-06-25T17:00:06Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2016f0f06fee11f1bd9ec54ec45cc99a","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"We have developed a fix for the current service issue, which is now undergoing final validation to ensure system stability. We are committed to restoring full performance as quickly as possible and will initiate the production deployment once testing is complete. We will provide another update within 24 hours, or sooner if new information becomes available. \n\nWe appreciate your patience while we address this service incident.","createTime":"2026-06-24T16:59:55Z","lastModifiedTime":"2026-06-24T16:59:55Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"5b6821206f2511f1bef6cd83069f57be","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"Our engineering team is actively finalizing the validation of the fix to restore service, with full completion expected by tomorrow, June 24. Following successful validation, we will release the updated Webex App build. We are committed to keeping you informed and will provide the next update in 24 hours or as soon as new information becomes available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-06-23T17:02:46Z","lastModifiedTime":"2026-06-23T17:02:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ec3933406f0411f1bef6cd83069f57be","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"Our engineering team is actively finalizing the validation of the fix to restore service, with full completion expected by tomorrow, June 24. Following successful validation, we will release the updated Webex App build. We are committed to keeping you informed and will continue to provide status updates every four hours.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-06-23T13:10:35Z","lastModifiedTime":"2026-06-23T13:10:35Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"216d43c06ede11f1bd9ec54ec45cc99a","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"This issue persists, and Engineering continues to work toward further remediation.\n\nWe will continue to provide updates as they become available.","createTime":"2026-06-23T08:32:54Z","lastModifiedTime":"2026-06-23T08:32:54Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3c236cc06ed511f1bd9ec54ec45cc99a","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"monitoring","deleted":false,"message":"Engineering has completed remediation activities and services are now restored.\n\nWe will continue to monitor to ensure service stability.","createTime":"2026-06-23T07:29:14Z","lastModifiedTime":"2026-06-23T07:29:14Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"109171706eb111f192883b479d9fbcae","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"Engineering is making progress on restoring the service and is planning to deploy a fix shortly. 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We will provide the next update in one hour.","createTime":"2026-06-23T01:59:14Z","lastModifiedTime":"2026-06-23T01:59:14Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"13f442f06e9a11f192883b479d9fbcae","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"identified","deleted":false,"message":"Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.\n\nThank you for your continued patience as we address this service incident.","createTime":"2026-06-23T00:25:46Z","lastModifiedTime":"2026-06-23T00:25:46Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"914616906e9811f192883b479d9fbcae","incidentId":"6613e4206e9811f192883b479d9fbcae","incidentName":null,"status":"investigating","deleted":false,"message":"Engineering is investigating an issue that may cause a subset of Webex Calling on-prem users to experience call failures. This is impacting Webex for Government and commercial users.\n\nImpact is limited to the following scenario (all must apply) -\n1. Customer has 46.6 (either downloaded manually or via upgrade). AND\n2. Customer has FIPS enabled AND\n3. Customer uses CUCM for calling\n\nWe are working to restore the service and apologize for any inconvenience this may cause.","createTime":"2026-06-23T00:14:57Z","lastModifiedTime":"2026-06-23T00:16:39Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-26T12:26:22Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a25bb43069fc11f1b7b62100c11c210e","incidentName":"Webex for Government Calling Service Maintenance: June 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T03:28:40Z","lastModifiedTime":"2026-06-26T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. 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This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T03:28:40Z","lastModifiedTime":"2026-06-17T03:28:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-26T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"b1911f4068c511f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: June 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-15T14:22:52Z","lastModifiedTime":"2026-06-25T09:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800010, CHG0800019, CHG0800008","startTime":"2026-06-25T02:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3f3dad80707411f1b7b62100c11c210e","incidentId":"b1911f4068c511f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-25T09:00:00Z","lastModifiedTime":"2026-06-25T09:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"92b135d0703911f1bef6cd83069f57be","incidentId":"b1911f4068c511f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-25T02:00:00Z","lastModifiedTime":"2026-06-25T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"b196767068c511f1bd9ec54ec45cc99a","incidentId":"b1911f4068c511f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nCanada, Texas, and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, June 25, 2026, 02:00 UTC\nComplete: Thursday, June 25, 2026, 09:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-15T14:22:52Z","lastModifiedTime":"2026-06-15T14:22:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-25T09:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"91b1718068c411f1bd9ec54ec45cc99a","incidentName":"Webex Calling Service Maintenance: June 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-15T14:14:49Z","lastModifiedTime":"2026-06-25T03:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800012, CHG0800013, CHG0800007, CHG0800011","startTime":"2026-06-24T21:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f485a360704111f1b7b62100c11c210e","incidentId":"91b1718068c411f1bd9ec54ec45cc99a","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-25T03:00:00Z","lastModifiedTime":"2026-06-25T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a9e5dc30700f11f192883b479d9fbcae","incidentId":"91b1718068c411f1bd9ec54ec45cc99a","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-24T21:00:00Z","lastModifiedTime":"2026-06-24T21:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"91b8013068c411f1bd9ec54ec45cc99a","incidentId":"91b1718068c411f1bd9ec54ec45cc99a","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, June 24, 2026, 21:00 UTC\nComplete: Thursday, June 25, 2026, 03:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-15T14:14:49Z","lastModifiedTime":"2026-06-23T15:33:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-25T03:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1a160c4068c311f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-15T14:04:19Z","lastModifiedTime":"2026-06-25T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA","APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800014, CHG0800021, CHG0800016, CHG0800023","startTime":"2026-06-24T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"cf378100702811f192883b479d9fbcae","incidentId":"1a160c4068c311f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-25T00:00:00Z","lastModifiedTime":"2026-06-25T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e663c2f06ffe11f1bef6cd83069f57be","incidentId":"1a160c4068c311f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-24T19:00:00Z","lastModifiedTime":"2026-06-24T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1a1bb19068c311f1b7b62100c11c210e","incidentId":"1a160c4068c311f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia and India\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, June 24, 2026, 19:00 UTC\nComplete: Thursday, June 25, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-15T14:04:19Z","lastModifiedTime":"2026-06-15T14:04:19Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-25T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"9591f4a06a0411f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 26, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T04:25:34Z","lastModifiedTime":"2026-06-24T19:51:25Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800118, CHG0800119","startTime":"2026-06-26T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"15977c40700611f1b7b62100c11c210e","incidentId":"9591f4a06a0411f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-06-24T19:51:25Z","lastModifiedTime":"2026-06-24T19:51:25Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"95980f206a0411f1bef6cd83069f57be","incidentId":"9591f4a06a0411f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, June 26, 2026, 03:00 UTC\nComplete: Friday, June 26, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T04:25:34Z","lastModifiedTime":"2026-06-17T04:25:34Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:51:25Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fb8c22a06a0211f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: June 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T04:14:06Z","lastModifiedTime":"2026-06-24T19:48:23Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800115, CHG0800117","startTime":"2026-06-25T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a8a30780700511f192883b479d9fbcae","incidentId":"fb8c22a06a0211f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-06-24T19:48:23Z","lastModifiedTime":"2026-06-24T19:48:23Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fb934e906a0211f192883b479d9fbcae","incidentId":"fb8c22a06a0211f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, June 25, 2026, 20:00 UTC\nComplete: Friday, June 26, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T04:14:06Z","lastModifiedTime":"2026-06-23T15:48:12Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:48:23Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"867ce6806a0111f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T04:03:40Z","lastModifiedTime":"2026-06-24T19:43:03Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800114","startTime":"2026-06-25T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"ea2bdfc0700411f192883b479d9fbcae","incidentId":"867ce6806a0111f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-06-24T19:43:03Z","lastModifiedTime":"2026-06-24T19:43:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"86828bd06a0111f1bef6cd83069f57be","incidentId":"867ce6806a0111f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, June 25, 2026, 19:00 UTC\nComplete: Friday, June 26, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T04:03:40Z","lastModifiedTime":"2026-06-17T04:03:40Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:43:03Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"8448501069fd11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T03:34:59Z","lastModifiedTime":"2026-06-24T19:41:47Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800111","startTime":"2026-06-25T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"bc922330700411f1bd9ec54ec45cc99a","incidentId":"8448501069fd11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-06-24T19:41:47Z","lastModifiedTime":"2026-06-24T19:41:47Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"844eb8b069fd11f1b7b62100c11c210e","incidentId":"8448501069fd11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, June 25, 2026, 12:00 UTC\nComplete: Thursday, June 25, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T03:34:59Z","lastModifiedTime":"2026-06-17T03:34:59Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:41:47Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"348a02006a0011f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T03:54:13Z","lastModifiedTime":"2026-06-24T19:40:30Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800113","startTime":"2026-06-25T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"8f2988c0700411f1b7b62100c11c210e","incidentId":"348a02006a0011f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-06-24T19:40:30Z","lastModifiedTime":"2026-06-24T19:40:30Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"348fce606a0011f1bef6cd83069f57be","incidentId":"348a02006a0011f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, June 25, 2026, 16:30 UTC\nComplete: Thursday, June 25, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T03:54:13Z","lastModifiedTime":"2026-06-17T03:54:13Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:40:30Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"a4fcb2f069fe11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 25, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-17T03:43:03Z","lastModifiedTime":"2026-06-24T19:38:52Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800112","startTime":"2026-06-25T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"54907750700411f1bd9ec54ec45cc99a","incidentId":"a4fcb2f069fe11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance will be rescheduled for a different date. Thank you for your understanding and we apologize for any inconvenience.","createTime":"2026-06-24T19:38:52Z","lastModifiedTime":"2026-06-24T19:38:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"a502cd7069fe11f1b7b62100c11c210e","incidentId":"a4fcb2f069fe11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Thursday, June 25, 2026, 13:00 UTC\nComplete: Thursday, June 25, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-17T03:43:03Z","lastModifiedTime":"2026-06-17T03:43:03Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:38:52Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"1e5dbd8068c211f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-15T13:57:16Z","lastModifiedTime":"2026-06-24T19:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800009, CHG0800018","startTime":"2026-06-24T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"e6bf77806ffe11f1bef6cd83069f57be","incidentId":"1e5dbd8068c211f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-24T19:00:00Z","lastModifiedTime":"2026-06-24T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9bb814e06fcc11f1bef6cd83069f57be","incidentId":"1e5dbd8068c211f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-24T13:00:00Z","lastModifiedTime":"2026-06-24T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1e63b0f068c211f1b7b62100c11c210e","incidentId":"1e5dbd8068c211f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, June 24, 2026, 13:00 UTC\nComplete: Wednesday, June 24, 2026, 19:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-15T13:57:16Z","lastModifiedTime":"2026-06-15T13:57:16Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T19:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"2ae9ac9068c111f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: June 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-15T13:50:28Z","lastModifiedTime":"2026-06-24T18:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800022, CHG0800015","startTime":"2026-06-24T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"849bff906ff611f1b7b62100c11c210e","incidentId":"2ae9ac9068c111f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-24T18:00:00Z","lastModifiedTime":"2026-06-24T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"39f13be06fc411f1bd9ec54ec45cc99a","incidentId":"2ae9ac9068c111f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-24T12:00:00Z","lastModifiedTime":"2026-06-24T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"2aef51e068c111f192883b479d9fbcae","incidentId":"2ae9ac9068c111f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, June 24, 2026, 12:00 UTC\nComplete: Wednesday, June 24, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-15T13:50:28Z","lastModifiedTime":"2026-06-15T13:50:28Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"c9de7110692911f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 24, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T02:19:22Z","lastModifiedTime":"2026-06-24T08:00:00Z","deleted":false,"locations":null,"regions":["N. America (West)","N. America (East)","Canada"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800109, CHG0800110","startTime":"2026-06-24T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b2deb1806fa211f1b7b62100c11c210e","incidentId":"c9de7110692911f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-24T08:00:00Z","lastModifiedTime":"2026-06-24T08:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ca0a09106f7811f1b7b62100c11c210e","incidentId":"c9de7110692911f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-24T03:00:00Z","lastModifiedTime":"2026-06-24T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c9e43d70692911f1bef6cd83069f57be","incidentId":"c9de7110692911f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nCanada, Chicago, and Texas\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Wednesday, June 24, 2026, 03:00 UTC\nComplete: Wednesday, June 24, 2026, 08:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T02:19:22Z","lastModifiedTime":"2026-06-16T02:19:22Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T08:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fa6824d0692d11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T02:49:22Z","lastModifiedTime":"2026-06-24T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800106, CHG0800108","startTime":"2026-06-23T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"68509d906f7011f1bef6cd83069f57be","incidentId":"fa6824d0692d11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-24T02:00:00Z","lastModifiedTime":"2026-06-24T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"1db061306f3e11f192883b479d9fbcae","incidentId":"fa6824d0692d11f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-23T20:00:00Z","lastModifiedTime":"2026-06-23T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fa6d7c00692d11f1b7b62100c11c210e","incidentId":"fa6824d0692d11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Centers --</strong>\nFrankfurt, London, and Manchester\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 23, 2026, 20:00 UTC\nComplete: Wednesday, June 24, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T02:49:22Z","lastModifiedTime":"2026-06-23T15:41:51Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"d3e4ea90692411f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T01:43:51Z","lastModifiedTime":"2026-06-24T00:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800105","startTime":"2026-06-23T19:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"a4c499406f5f11f1b7b62100c11c210e","incidentId":"d3e4ea90692411f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-24T00:00:00Z","lastModifiedTime":"2026-06-24T00:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"bbe5deb06f3511f1bd9ec54ec45cc99a","incidentId":"d3e4ea90692411f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-23T19:00:00Z","lastModifiedTime":"2026-06-23T19:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"d3ea8fe0692411f1bef6cd83069f57be","incidentId":"d3e4ea90692411f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nSaudi Arabia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 23, 2026, 19:00 UTC\nComplete: Wednesday, June 24, 2026, 00:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T01:43:52Z","lastModifiedTime":"2026-06-16T01:43:52Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-24T00:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"ffb933f0692511f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: June 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T01:52:15Z","lastModifiedTime":"2026-06-23T21:30:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800104","startTime":"2026-06-23T16:30:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b06247d06f4a11f1bd9ec54ec45cc99a","incidentId":"ffb933f0692511f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-23T21:30:00Z","lastModifiedTime":"2026-06-23T21:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"c7702c506f2011f1bd9ec54ec45cc99a","incidentId":"ffb933f0692511f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-23T16:30:00Z","lastModifiedTime":"2026-06-23T16:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"ffc011c0692511f192883b479d9fbcae","incidentId":"ffb933f0692511f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 23, 2026, 16:30 UTC\nComplete: Tuesday, June 23, 2026, 21:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T01:52:15Z","lastModifiedTime":"2026-06-16T03:30:56Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-23T21:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"3e4e83d0692711f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T02:01:09Z","lastModifiedTime":"2026-06-23T18:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800103","startTime":"2026-06-23T13:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"5a24ab006f2d11f1bd9ec54ec45cc99a","incidentId":"3e4e83d0692711f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-23T18:00:00Z","lastModifiedTime":"2026-06-23T18:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"714861706f0311f1b7b62100c11c210e","incidentId":"3e4e83d0692711f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-23T13:00:00Z","lastModifiedTime":"2026-06-23T13:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"3e540210692711f1b7b62100c11c210e","incidentId":"3e4e83d0692711f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nJapan\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 23, 2026, 13:00 UTC\nComplete: Tuesday, June 23, 2026, 18:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T02:01:09Z","lastModifiedTime":"2026-06-16T02:01:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-23T18:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"743eff50692811f192883b479d9fbcae","incidentName":"Webex Calling Service Maintenance: June 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T02:09:49Z","lastModifiedTime":"2026-06-23T17:00:00Z","deleted":false,"locations":null,"regions":["ANZ"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0800102","startTime":"2026-06-23T12:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"f86c29e06f2411f1b7b62100c11c210e","incidentId":"743eff50692811f192883b479d9fbcae","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-23T17:00:00Z","lastModifiedTime":"2026-06-23T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0f8cd3106efb11f1b7b62100c11c210e","incidentId":"743eff50692811f192883b479d9fbcae","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-23T12:00:00Z","lastModifiedTime":"2026-06-23T12:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"74445680692811f192883b479d9fbcae","incidentId":"743eff50692811f192883b479d9fbcae","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.\n\n<strong>-- Affected Data Center --</strong>\nAustralia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 23, 2026, 12:00 UTC\nComplete: Tuesday, June 23, 2026, 17:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Webex Calling Wholesale / Cisco BroadCloud\n \n<strong>-- User Experience --</strong>\nDuring the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.\n\nWholesale customer and user provisioning will be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T02:09:49Z","lastModifiedTime":"2026-06-16T02:09:49Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-23T17:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"0c3fa7906b5011f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 23, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-18T19:58:17Z","lastModifiedTime":"2026-06-23T08:30:00Z","deleted":false,"locations":null,"regions":["N. America (East)","N. America (West)"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0801084","startTime":"2026-06-23T03:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"b96863906edd11f192883b479d9fbcae","incidentId":"0c3fa7906b5011f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-23T08:30:00Z","lastModifiedTime":"2026-06-23T08:30:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"9f9cc6a06eaf11f1b7b62100c11c210e","incidentId":"0c3fa7906b5011f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-23T03:00:00Z","lastModifiedTime":"2026-06-23T03:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"0c46fa906b5011f1bef6cd83069f57be","incidentId":"0c3fa7906b5011f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nTexas and Chicago\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Tuesday, June 23, 2026, 03:00 UTC\nComplete: Tuesday, June 23, 2026, 08:30 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-18T19:58:17Z","lastModifiedTime":"2026-06-18T19:58:17Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-23T08:30:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"e9278420692a11f1b7b62100c11c210e","incidentName":"Webex Calling Service Maintenance: June 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T02:27:24Z","lastModifiedTime":"2026-06-23T02:00:00Z","deleted":false,"locations":null,"regions":["EMEA"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":"","incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0799992","startTime":"2026-06-22T20:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"3debe6a06ea711f1b7b62100c11c210e","incidentId":"e9278420692a11f1b7b62100c11c210e","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-23T02:00:00Z","lastModifiedTime":"2026-06-23T02:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"f34b35106e7411f1bef6cd83069f57be","incidentId":"e9278420692a11f1b7b62100c11c210e","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-22T20:00:00Z","lastModifiedTime":"2026-06-22T20:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"e92d0260692a11f1b7b62100c11c210e","incidentId":"e9278420692a11f1b7b62100c11c210e","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nSaudi Arabia  \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, June 22, 2026, 20:00 UTC\nComplete: Tuesday, June 23, 2026, 02:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T02:27:24Z","lastModifiedTime":"2026-06-16T02:27:24Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-23T02:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]},{"incidentId":"fe77cb90692b11f1bef6cd83069f57be","incidentName":"Webex Calling Service Maintenance: June 22, 2026","incidentType":"MAINTENANCE","serviceId":"891","status":"completed","impact":"maintenance","createTime":"2026-06-16T02:35:09Z","lastModifiedTime":"2026-06-22T23:00:00Z","deleted":false,"locations":null,"regions":["APAC"],"componentId":null,"majorComponents":[],"degradedComponents":[],"maintenanceComponents":[],"forceRestoreComponents":false,"publicationId":null,"incidentNumber":null,"componentIdList":["47010040f0dd11ed8062a736961d8fe2","c3f4e09046ae11e9bf1a5374f1f8abd3"],"externalId":null,"sourceId":null,"fedRAMP":false,"commercial":true,"fedRAMPFlag":null,"commercialFlag":null,"changeId":"CHG0799993","startTime":"2026-06-22T17:00:00Z","endTime":null,"autoStatusSetting":true,"autoStatusSettingFlag":null,"forceRestoreComponentsFlag":null,"messages":[{"messageId":"18a16dc06e8e11f192883b479d9fbcae","incidentId":"fe77cb90692b11f1bef6cd83069f57be","incidentName":null,"status":"completed","deleted":false,"message":"This maintenance has been completed and all services are fully operational.","createTime":"2026-06-22T23:00:00Z","lastModifiedTime":"2026-06-22T23:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"cde8c7606e5b11f1bd9ec54ec45cc99a","incidentId":"fe77cb90692b11f1bef6cd83069f57be","incidentName":null,"status":"in progress","deleted":false,"message":"The maintenance is currently in progress.","createTime":"2026-06-22T17:00:00Z","lastModifiedTime":"2026-06-22T17:00:00Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null},{"messageId":"fe7dbf00692b11f1bef6cd83069f57be","incidentId":"fe77cb90692b11f1bef6cd83069f57be","incidentName":null,"status":"scheduled","deleted":false,"message":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Affected Data Centers --</strong>\nIndia\n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Monday, June 22, 2026, 17:00 UTC\nComplete: Monday, June 22, 2026, 23:00 UTC\n\n<strong>-- Affected Services --</strong>\nWebex Calling / Cisco BroadCloud \n\n<strong>-- User Experience --</strong>\nRialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.\n\nThe User Settings Portal will also be impacted.\n\nCall processing is expected to remain unaffected.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period.\n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.","createTime":"2026-06-16T02:35:09Z","lastModifiedTime":"2026-06-16T02:35:09Z","locations":null,"componentId":null,"impact":null,"externalId":null,"componentIdList":null,"publicationId":null,"incidentNumber":null,"fedRAMP":null,"commercial":null,"changeId":null}],"closeTime":"2026-06-22T23:00:00Z","restoreComponentRegions":null,"allAffectedComponentSet":[]}]